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How much do crisis line jobs pay per hour?

As of Jun 13, 2026, the average hourly pay for crisis line in the United States is $20.71, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $21.88 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Crisis Line Counselor, and why are they important?

To thrive as a Crisis Line Counselor, you need strong active listening, crisis intervention skills, and foundational knowledge in psychology or social work, often supported by relevant training or a degree. Familiarity with call center systems, documentation software, and sometimes certifications like Applied Suicide Intervention Skills Training (ASIST) are typically required. Outstanding empathy, emotional resilience, and clear communication are vital soft skills for effectively supporting individuals in distress. These skills ensure immediate, compassionate, and effective assistance to callers, ultimately promoting safety and mental well-being.

What are some common challenges faced by Crisis Line workers, and how can they manage stress while supporting callers in distress?

Crisis Line workers often encounter emotionally intense situations, including callers experiencing severe anxiety, depression, or suicidal thoughts. These conversations can be challenging and emotionally draining, especially when supporting multiple callers each shift. To manage stress, professionals are encouraged to participate in regular debriefing sessions, practice self-care routines, and utilize support from supervisors and peers. Many organizations also provide ongoing training and access to mental health resources to help staff maintain their well-being and resilience.

What is the difference between Crisis Line vs Crisis Counselor?

AspectCrisis LineCrisis Counselor
Required CredentialsHigh school diploma or equivalent; training providedOften requires relevant certifications or degrees in mental health or counseling
Work EnvironmentCall centers, remote or community-based settingsClinical settings, mental health clinics, or hospitals
Employer & IndustryNonprofits, mental health organizations, crisis centersHospitals, mental health clinics, private practices
Primary RoleProvide immediate emotional support via phoneOffer ongoing mental health counseling and treatment

While both roles focus on mental health support, Crisis Line staff primarily provide immediate assistance over the phone, often with minimal formal credentials. Crisis Counselors typically have specialized training or certifications and offer more in-depth mental health treatment in clinical settings. Understanding these differences helps in choosing the right career path or job search focus.

What is a crisis line?

A crisis line is a confidential telephone service that provides immediate support to individuals experiencing emotional distress, mental health crises, or thoughts of self-harm or suicide. Trained counselors or volunteers answer these calls and offer compassionate listening, practical assistance, and referrals to local resources. Crisis lines are available 24/7 in many areas and are designed to help people navigate difficult moments and connect them with the help they need.
More about Crisis Line jobs
What cities are hiring for Crisis Line jobs? Cities with the most Crisis Line job openings:
What are the most commonly searched types of Crisis Line jobs? The most popular types of Crisis Line jobs are:
What states have the most Crisis Line jobs? States with the most job openings for Crisis Line jobs include:
Crisis Line jobs near you
Infographic showing various Crisis Line job openings in the United States as of June 2026, with employment types broken down into 2% As Needed, 90% Full Time, 3% Part Time, and 5% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $43,071 per year, or $20.7 per hour.
Crisis Intervention Specialist - Graveyard Shift

Crisis Intervention Specialist - Graveyard Shift

Crisis Connections

Seattle, WA • On-site

$27.87/hr

Full-time, Part-time

Medical, Dental, Vision, Retirement, PTO

Posted 27 days ago

Job description

Description:

Crisis Intervention Specialist – Graveyard Shift


Make a difference when it matters most. When people are facing their hardest moments, they need calm, skilled support—right now. As a Crisis Intervention Specialist, you’ll play a critical behind-the-scenes role on our 24/7 Regional Crisis Line, supporting frontline phone workers and ensuring callers receive compassionate, effective care during overnight hours. This is a meaningful opportunity for experienced behavioral health professionals who thrive in fast-paced environments and want their work to directly impact individuals, families, and communities.


Why this role matters
  • You help guide real-time crisis responses that can save lives
  • You support and strengthen frontline staff during emotionally demanding calls
  • You’re part of a mission-driven organization focused on resilience, access, and compassion
What you’ll do
  • Provide real-time clinical guidance to crisis line Phone Workers and Screeners
  • Support assessment, intervention planning, and crisis resolution
  • Offer debriefing and emotional support to staff after challenging calls
  • Monitor call activity to ensure timely, high-quality responses
  • Coordinate care and resources with hospitals and community partners
  • Maintain clear, accurate clinical documentation
  • Participate in training, quality improvement, and team collaboration

Requirements:What we’re looking for
  • Background in behavioral health, crisis intervention, or substance use services
  • Ability to stay calm, focused, and compassionate in high-stress situations
  • Strong communication, clinical judgment, and teamwork skills
  • Comfort working with multiple technology systems at once
  • Education/experience that meets one of the following:
    • High School Diploma or GED + 4 years of behavioral health experience
    • OR a related degree with corresponding experience (Associate, Bachelor’s, or Master’s)
  • Agency Affiliated Counselor (AAC) credential through the WA Department of Health required by the end of the probationary period. Applications must be submitted within 30 days of hire. Crisis Connections will reimburse the cost of obtaining the credential.
Schedule & Pay
  • Graveyard / after-hours shifts, including nights, weekends, and holidays
  • $27.87/hour + $2.00/hour graveyard differential
  • Full-time and part-time opportunities available
Location
  • In-person role at our Seattle Call Center
Benefits you’ll appreciate
  • Medical, dental, and vision coverage
  • Generous paid time off and 12 paid holidays
  • 403(b) retirement plan and annual wage increases
  • Transit and parking benefits
  • Ongoing training, supervision, and career growth opportunities
  • A supportive, mission-driven team that values collaboration and well-being

If you’re passionate about crisis work and want to make a real impact during overnight hours, we encourage you to apply and be part of a team that shows up when it matters most.