ZipRecruiter

Log In

1

Crisis Hotline Jobs in Racine, WI (NOW HIRING)

Lake County

Flex Counselor II - CCP

Waukegan, IL

$24.65/hr

Provide crisis/respite intervention services to clients via the crisis hotline, in-person, and clients in the inpatient residential unit. Evaluate and assess clients for level of care. Prepare and ...

Lake County, IL

Flex Counselor II - CCP

Waukegan, IL · On-site

$24.65/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Provide crisis/respite intervention services to clients via the crisis hotline, in-person, and clients in the inpatient residential unit. * Evaluate and assess clients for level of care. * Prepare ...

All JobsCrisis Hotline JobsCrisis Hotline Jobs in Racine, WI

Crisis Hotline information

See Racine, WI salary details

$8

$20

$35

How much do crisis hotline jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for crisis hotline in Racine, WI is $20.29, according to ZipRecruiter salary data. Most workers in this role earn between $16.92 and $21.63 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a crisis hotline counselor, and why are they important?

To thrive as a Crisis Hotline Counselor, you need strong active listening, crisis intervention, and problem-solving skills, often supported by relevant training or a background in psychology, social work, or counseling. Familiarity with call center software, documentation systems, and sometimes certifications such as Applied Suicide Intervention Skills Training (ASIST) are commonly required. Emotional resilience, empathy, and the ability to stay calm under pressure are crucial soft skills for this role. These capabilities ensure effective support for callers in crisis and the timely provision of appropriate resources and interventions.

What do you need to work at a crisis hotline?

To work at a crisis hotline, candidates typically need strong communication skills, emotional resilience, and the ability to handle stressful situations. Many roles require training or certification in crisis intervention or mental health first aid, and some positions may require a background check or relevant experience. Availability for flexible hours, including evenings and weekends, is often necessary.

What is the difference between Crisis Hotline vs Crisis Counselor?

AspectCrisis HotlineCrisis Counselor
CredentialsHigh school diploma or equivalent; training providedOften requires certification or licensure; relevant degrees
Work EnvironmentCall centers, helpline centers, remote or in-personCounseling centers, mental health clinics, hospitals
Employer & IndustryNonprofits, government agencies, mental health organizationsHealthcare providers, mental health agencies, clinics
Primary FocusProviding immediate emotional support via callsOffering ongoing mental health counseling and therapy

While both roles involve supporting individuals in crisis, a Crisis Hotline typically provides immediate assistance through calls, often with minimal formal credentials. A Crisis Counselor usually offers more in-depth, ongoing mental health support and may require specific certifications or licensure. Both positions are vital in mental health services but differ in scope, training, and work environment.

What is a crisis hotline worker?

A crisis hotline worker is a trained professional or volunteer who provides immediate support, information, and referrals to people experiencing emotional distress, mental health crises, or other urgent situations. They answer calls, texts, or chats from individuals seeking help, listen empathetically, assess the situation, and offer appropriate resources or interventions. Crisis hotline workers play a crucial role in suicide prevention, emotional support, and connecting people to mental health services, often serving as a lifeline during critical moments.

What are some common challenges faced by crisis hotline staff, and how are they supported in managing stress or emotional fatigue?

Crisis Hotline staff often encounter emotionally intense situations, including callers in acute distress or crisis. This can lead to compassion fatigue or secondary trauma over time. To help manage these challenges, many organizations provide regular debriefing sessions, access to mental health resources, and ongoing training in self-care and resilience techniques. Team members also typically support each other through peer supervision and collaborative problem-solving, helping to foster a supportive and understanding work environment.

What are the most commonly searched types of Crisis Hotline jobs in Racine, WI?

The most popular types of Crisis Hotline jobs in Racine, WI are:

What are popular job titles related to Crisis Hotline jobs in Racine, WI?

For Crisis Hotline jobs in Racine, WI, the most frequently searched job titles are:

What job categories do people searching Crisis Hotline jobs in Racine, WI look for?

The top searched job categories for Crisis Hotline jobs in Racine, WI are:

What cities near Racine, WI are hiring for Crisis Hotline jobs?

Cities near Racine, WI with the most Crisis Hotline job openings:

Crisis Hotline jobs near you
Infographic showing various Crisis Hotline job openings in Racine, WI as of August 2026, with employment types broken down into 2% As Needed, 80% Full Time, 15% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $42,213 per year, or $20.3 per hour.

Crisis Care/Respite Counselor - Crisis Care Program (Part-Time)

Lake County

Waukegan, IL

$22.83/hr

Full-time, Part-time

Re-posted 28 days ago

Job description

General Description The Counselor II is a valuable member of our Crisis Care/Respite Program. Since 1983, the Crisis Care Program has provided a 24/7 crisis line and an 8-bed, voluntary, inpatient, 24/7 respite stabilization program for clients in crisis. Since 2018, the Crisis Care Program has also provided services to Lake County residents who call 988 and is currently one of six locations in the state to do so.

To be successful in this role, we are looking for someone who can: Provide crisis/respite intervention services to clients via the crisis hotline, in-person, and clients in the inpatient residential unit. Evaluate and assess clients for level of care. Prepare and implement treatment plans with clients.

Provide therapeutic and supportive services to clients, including individual, group, and case management. Responsible for unit coverage and emergency telephone interventions. Scheduled Hours: from 16 to 24 hours a week Variety of shifts to choose from: (8-4:30pm), (4pm-12:30am) or (12:00am-8:30am) Flex as needed Rotating weekends and some on-call responsibilities.

$5.00 per hour shift differential for working hours deemed eligible for shift and weekend premium. Education/Requirements Bachelor's degree in a related field, or Bachelor's in any field and two (2) years experience, or High School diploma or GED and five (5) years of experience Must possess a valid driver's license Knowledge Skills Abilities and Education Required Behavioral Health Professional Knowledge Base Catalog: Program Coordinator, Therapist, Nurse, Staff Nurse, Psych, Mental Health, Psychology, Chemical Dependency, Group Therapy, Psychologist, Outreach, CADC, Community Service, Human Service, Lake County Health Department, Lake County, Aide, Pandemic, COVID19, Disorder, Depression, Substance Abuse, CADC, Mood Disorder; Anxiety, Anger Management; Addiction, Lake County Health Department, Waukegan, Zion, North Chicago, Round Lake Beach, Round Lake, Counselor, Medical Director, Registered Nurse, Care Giver, Crisis Care, Abuse, PSTD; CADC, OCD, Phobia, Mania, Bipolar; Group Home, Dental Hygienist, Homeless, Health Care, High School Diploma, Bachelor's Degree, Master's Degree, Panic Attack, Hallucination, Waukegan, Lake County Health Department, Psychosis, Phobia, Eating Disorder, Mental Health Assessment, Crisis Line, Hot Line. Supplemental Information As the largest human service provider in Lake County, we believe that services must be available without barriers

No residents are turned away due to the inability to pay. We believe in providing services in an environment of mutual respect, free of discrimination or bias. Whether assuring accessible and effective care, impacting policy, or assessing and monitoring risks, the Lake County Health Department and Community Health Center has been an essential part of the public health system in Lake County for 60 years.

We are looking for passionate, qualified team members who can help make a difference in our agency and, most importantly, in our community. Additional information about the Lake County Health Department, our culture, and why you should join our team can be found at https://lakecountyil.attract.neogov.com/health-department. At this time, you must live in Illinois or Wisconsin to be eligible to work at Lake County Health Department

You can find our salary grades at https://www.lakecountyil.gov/4515/Salary-Grades. For unionized positions, a list of our collective bargaining agreements can be found here: https://www.lakecountyil.gov/2686/Collective-Bargaining-Agreements. This position is represented by AFSCME Council 31

Any offer of employment is conditioned on the successful completion of a background screening, drug and alcohol testing and may include a pre-employment medical exam. Th Lake County Health Department and Community Health Center is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sexual orientation, gender identity or gender expression, national origin, disability, veteran status, and other protected characteristics.

Apply