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How much do crisis first responder jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for crisis first responder in the United States is $21.64, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $23.08 per hour, depending on experience, location, and employer.

What is a crisis first responder?

Crisis First Responders are trained professionals who provide immediate assistance and support to individuals experiencing acute mental health crises, traumatic events, or other emergencies. They are often the first point of contact in situations like natural disasters, accidents, or mental health emergencies, working to stabilize individuals and connect them with appropriate care. Their duties may include de-escalating situations, offering psychological first aid, and coordinating with other emergency services. Crisis First Responders play a crucial role in ensuring safety and facilitating access to further help.

What skills and qualifications are needed to be a crisis first responder?

To thrive as a Crisis First Responder, you need strong crisis intervention skills, a background in emergency response or mental health, and relevant certifications such as CPR, First Aid, or specialized crisis intervention training. Familiarity with communication tools, dispatch systems, and incident reporting software is typically required. Exceptional emotional resilience, quick decision-making, and effective communication are vital soft skills for this role. These skills and qualities are crucial for delivering immediate, effective support and ensuring safety during high-pressure, unpredictable emergencies.

What challenges do crisis first responders face during emergency situations and how are they addressed?

Crisis First Responders often encounter high-pressure environments where they must make quick decisions, manage intense emotions, and ensure the safety of everyone involved. One unique challenge is maintaining clear communication and composure amidst chaos, which is essential for effective intervention and support. Many organizations provide specialized training in de-escalation techniques, stress management, and teamwork to help responders navigate these challenges. Additionally, regular debriefings and access to mental health resources are common industry practices to support responders' well-being.

What is the difference between Crisis First Responder vs Emergency Medical Technician?

AspectCrisis First ResponderEmergency Medical Technician
CertificationsCPR, First Aid, Crisis InterventionEMT-Basic, CPR, First Aid
Work EnvironmentEmergency scenes, community outreach, mental health crisesAmbulances, hospitals, emergency scenes
Employer & IndustryPublic safety agencies, mental health servicesAmbulance services, hospitals, EMS providers

While both Crisis First Responders and Emergency Medical Technicians respond to emergencies, Crisis First Responders focus on mental health crises, de-escalation, and community support, often working in diverse environments. EMTs primarily provide medical care and transport patients in emergency medical situations. The roles overlap in emergency response but differ in scope and training focus.

How to become a crisis first responder?

To become a crisis first responder, individuals typically need to complete specialized training such as CPR, first aid, and crisis intervention, often provided by organizations like the Red Cross or local emergency services. Certification in emergency response and relevant skills in communication and stress management are also important, along with meeting any age or background requirements set by employers or certifying bodies.

Is there a shortage of crisis first responders?

There is a growing demand for crisis first responders due to increased awareness of mental health and emergency response needs. Many regions are experiencing shortages, leading to efforts to recruit and train more personnel, often requiring certifications such as CPR and crisis intervention training.

What cities are hiring for Crisis First Responder jobs?

Cities with the most Crisis First Responder job openings:

What states have the most Crisis First Responder jobs?

States with the most job openings for Crisis First Responder jobs include:

What are popular job titles related to Crisis First Responder jobs?

For Crisis First Responder jobs, the most frequently searched job titles are:

Infographic showing various Crisis First Responder job openings in the United States as of July 2026, with employment types broken down into 2% As Needed, 82% Full Time, 14% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $45,018 per year, or $21.6 per hour.

Community Support Worker and Mobile Crisis Responder

Alamogordo, NM • On-site

Presbyterian Medical Services
Hospitals • 1 - 5K employees
Learn more about Presbyterian Medical Servicesexternal

$15.25 - $19.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago

Presbyterian Medical Services rating

6.0

Company rating: 6.0 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

Job description

JOB CATEGORY: CCSS / COMPREHENSIVE COMMUNITY SUPPORT SERVICES / MOBILE BEHAVIORAL HEALTH CRISIS SUPPORT / BEHAVIORAL HEALTH / MOBILE CRISIS RESPONSE TEAM / MCRT

POSITION SUMMARY: This is a combined position for COMMUNITY SUPPORT WORKER & MOBILE CRISIS RESPONDER.

 COMMUNITY SUPPORT WORKER - Under supervision, this position provides Comprehensive Community Support Services (CCSS) for adults with significant behavioral health disorders and their families AND for children or adolescents experiencing Serious Emotional/Neurobiological/Behavioral Disorders and their families, to improve quality of life and maintain the highest possible ability to function independently within the community. 

MOBILE CRISIS RESPONDER - This is a non-licensed para-professional position that provides mobile behavioral health crisis support within the area of responsibility of the Mobile Crisis Response Team (MCRT). Responder is assigned an on-call schedule when they must be available 24/7. The mobile crisis responder provides immediate, on-site behavioral health crisis intervention and stabilization services for individuals experiencing mental health, substance use, and emotional distress crises in the community. This role involves responding to emergency calls, de-escalating crisis situations, assessing needs and providing referrals to appropriate services. The responder works in collaboration with licensed therapists, other MCRT team members, first responders and other community service providers to ensure individuals receive the necessary care and support. Employee must reside in the county where Mobile Crisis Response Team services are provided.

REQUIREMENTS

EDUCATION AND/OR EXPERIENCE:

High school diploma or general education degree (GED) required plus three years of experience working with the target population; or AA degree in a human service field plus two years of experience working with the target population; or a related Bachelor's degree plus one year relevant experience working with the target population. Related college degrees include Psychology, Sociology, Social Work, Criminal Justice, Family Studies, Special Education and Human Services. 

The adult target population is defined as adults with one of the following:

  Severe Mental Illness (SMI); 

Chronic Substance Dependence; or 

Co-occurring disorder (mental illness/substance abuse) and/or dually diagnosed with a primary diagnosis of mental illness; AND 

The children's target population is defined as:

  Children or adolescents at risk of/or experiencing Serious Emotional/Neurobiological/Behavioral Disorders. 

Certification as a Peer or Family Specialist can substitute for one year of related work experience.

Knowledge of crisis intervention strategies, de-escalation techniques and basic mental health first aid preferred. 

Bilingual (English / Spanish) or (English / Navajo) preferred.

CERTIFICATES, LICENSES, REGISTRATIONS:

Have or be able to obtain First Aid and BLS/CPR certifications within 30 days of hire. Certifications must meet the requirements listed in the document "BLS / CPR / ACLS & First Aid Training Resources" posted on Staurolite. It is your responsibility to keep your certifications current at all times.

SCREENING REQUIREMENTS:

This position requires successful completion of an initial post-offer of employment:
According to PMS Human Resources Policy 205.006, "Healthcare Personnel Testing & Immunization Requirements," this position must comply with required testing and immunizations. Testing and immunizations including TB, Hepatitis B (consent or waiver), Tdap, MMR, and Varicella, will be available at the employee's PMS health center. Influenza vaccines will be required according to dates set by the CDC and NMDOH. 

Criminal Records Check.

COVERAGE AND ON-CALL REQUIREMENTS:

Must reside in the county where Mobile Crisis Response Team services are provided. 

Must be in compliance with the HR Policy on a Drug Free Workplace throughout the on-call period.

DRIVING REQUIREMENTS: 

  • May be required to use personal transportation to carry out job duties. 
  • Must possess and maintain a valid Driver's License. 
  • Must provide a current motor vehicle record. 
  • Must provide current personal owner liability automobile insurance and must maintain the insurance coverage throughout the course of employment in this position. 
  • Must submit to a motor vehicle record check on an as needed basis and maintain a satisfactory driving record that is within the limitations of PMS Human Resources Policy II.D.3, Automobile Usage, and applicable state and federal laws. 
  • Must comply with PMS Policies on Automobile Usage, II.D.3, Drug Free Workplace, III.H and applicable state and federal laws. 
  • May be required to complete transportation related trainings. 

$500 EMPLOYEE REFERRAL BONUS

BONUSES

  • All bonuses subject to tax withholding and eligibility requirements.

ABOUT PMS

  • Founded in 1969, PMS is a non-profit organization with over 1,300 employees providing services at 100+ locations in New Mexico.
  • Our diverse services include primary care, dental, behavioral health, early childhood education, supportive living, and senior programs.
  • We concentrate our resources on meeting the needs of underserved areas of New Mexico.
  • We operate the largest network of federally qualified health centers in the state.
  • PMS is not affiliated with Presbyterian Healthcare Services, Presbyterian Hospitals or Presbyterian Health Plan.

WHY PMS?

  • Mission-driven organization
  • Competitive salaries
  • Nine paid holidays and generous PTO
  • Medical, dental & vision insurance  
  • Free Life & LTD coverage
  • Free discretionary pension plan contribution
  • Employee recognition and engagement activities
  • Robust training program
  • Tuition Reimbursement

EOE/AA/M/F/SO/Vet/Disability

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About Presbyterian Medical Services

Sourced by ZipRecruiter

At Presbyterian Medical Services, we believe that the best way to improve community health and wellbeing is for everyone to work together. That’s why we work collaboratively with community groups, school districts, local providers, hospitals, and governments at every level. Together, we develop programs and services that meet the needs of the people living within these communities, and we continue expanding into communities that invite our involvement.

Industry

Hospitals

Company size

1,001 - 5,000 Employees

Headquarters location

Sante Fe, NM, US

Year founded

1969

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