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Crisis Chat Text Specialist information

What is a Crisis Chat Text Specialist job?

A Crisis Chat Text Specialist provides emotional support and resources to individuals in distress through text-based communication. They assess the situation, offer active listening, and guide individuals toward appropriate coping strategies or professional help. Specialists are trained to handle a range of crises, including mental health struggles, suicidal thoughts, and emotional distress. The role requires strong communication skills, empathy, and the ability to remain calm under pressure.

What are the key skills and qualifications needed to thrive in the Crisis Chat Text Specialist position, and why are they important?

To excel as a Crisis Chat Text Specialist, you need strong active listening abilities, crisis intervention skills, and familiarity with mental health support, often backed by relevant education or training in counseling or social work. Familiarity with secure chat platforms, case management systems, and sometimes certifications such as Applied Suicide Intervention Skills Training (ASIST) is valued. Exceptional empathy, emotional resilience, and clear written communication are critical soft skills for this position. These abilities enable specialists to effectively support individuals in distress while maintaining professionalism and ensuring client safety in high-pressure situations.

What are the typical daily responsibilities of a Crisis Chat Text Specialist?

A Crisis Chat Text Specialist spends most of their day providing immediate support to individuals experiencing emotional distress or crisis through secure online messaging platforms. Typical duties include assessing risk levels, offering emotional support, guiding individuals toward coping strategies, and making appropriate referrals to additional resources or emergency services when needed. Specialists also document interactions, participate in regular team debriefings, and may attend ongoing training sessions to stay current on best practices. This role often involves collaborating closely with supervisors and fellow specialists to ensure quality care and maintain a supportive team environment.
More about Crisis Chat Text Specialist jobs
What are the most commonly searched types of Crisis Chat Text Specialist jobs in Florida? The most popular types of Crisis Chat Text Specialist jobs in Florida are:
What are popular job titles related to Crisis Chat Text Specialist jobs in Florida? For Crisis Chat Text Specialist jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Crisis Chat Text Specialist jobs in Florida look for? The top searched job categories for Crisis Chat Text Specialist jobs in Florida are:
What cities in Florida are hiring for Crisis Chat Text Specialist jobs? Cities in Florida with the most Crisis Chat Text Specialist job openings:
Crisis Chat Text Specialist jobs near you
Infographic showing various Crisis Chat Text Specialist job openings in Florida as of May 2026, with employment types broken down into 100% Full Time. Highlights an 90% In-person, and 10% Remote job distribution.

Customer Support Specialist (2nd Shift)

Atrium Staffing

Clearwater, FL • On-site

$18 - $20/hr

Full-time, Other

Medical, PTO

This job post has expired today. Applications are no longer accepted.

Job description

About Atrium:
What you do matters. Guided by our Applicant-CentricTM approach, we foster an environment of collaboration, high performance, and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team committed to your growth and success.
Client Overview:
Our client is looking to add a Customer Support Specialist (2nd Shift) to their growing team. They are actively building out their people infrastructure and require a hands-on customer/client service leader who can help stabilize, scale, and elevate core customer service teams/ sales operations while supporting leadership through ongoing organizational growth and change.
Salary/Hourly Rate:
$18/hr - $20/hr
Position Overview:
In this role as the Customer Support Specialist (2nd Shift), you will serve as a key point of contact for customers, helping them navigate medication orders, answer questions, and resolve concerns with empathy and professionalism. The 2nd shift schedule is from 2 pm - 10 pm, with some Saturdays required.
Responsibilities of the Customer Support Specialist (2nd Shift):
  • Provide exceptional customer support via phone, email, chat, and messaging platforms.
  • Assist customers with orders, account questions, and issue resolution.
  • Build strong relationships by delivering personalized service and support.
  • Educate customers on available products and services.
  • Maintain accurate records and stay informed on company offerings and updates.
  • Identify trends in customer feedback and share insights with leadership.
  • Meet performance goals while maintaining high quality and attention to detail.
Required Experience/Skills for the Customer Support Specialist (2nd Shift):
  • 2+ years of experience in a customer-facing role.
  • Strong written and verbal communication skills.
  • Excellent spelling, grammar, and attention to detail.
  • Strong problem-solving skills with a customer-first mindset.
  • Comfortable working across multiple systems and technology platforms.
  • A genuine passion for helping others and creating a positive customer experience.
Preferred Experience/Skills for the Customer Support Specialist (2nd Shift):
  • Experience in customer service or client support roles.
  • Previous healthcare, pharmacy, or medical experience is a plus.
  • Familiarity with CRM tools.
  • Experience in process improvement or recommending operational enhancements.
  • Exposure to billing, payment processing, or contract administration.
Education Requirements:
  • High school diploma or equivalent is required.
  • Associate's degree or higher is preferred.
Benefits:
  • Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).
  • Apply now

By applying to this job, you agree to receive calls, AI-generated calls, text messages, and/or emails from Atrium and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to opt out on any message you receive. For more details, please review our Terms of Use and Privacy Policy .
As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.

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