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Credit Union Jobs in Silver Spring, MD (NOW HIRING)

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How much do credit union jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for credit union in Silver Spring, MD is $33.70, according to ZipRecruiter salary data. Most workers in this role earn between $16.88 and $19.90 per hour, depending on experience, location, and employer.

What are the common job titles in credit unions?

Common job titles in credit unions include tellers, loan officers, member service representatives, branch managers, financial advisors, and back-office staff. These roles require customer service skills, financial knowledge, and often relevant certifications or licenses. Positions vary from entry-level to management, supporting daily operations and member needs.

What are the key skills and qualifications needed to thrive as a credit union member service representative, and why are they important?

To thrive as a Credit Union Member Service Representative, you need strong financial knowledge, attention to detail, and typically a background in banking or customer service. Familiarity with banking software, cash handling systems, and compliance regulations is often required. Exceptional communication, problem-solving, and interpersonal skills help you build trust and effectively serve members. These skills and qualities are vital to ensuring accurate transactions, regulatory compliance, and a positive member experience.

What is the difference between Credit Union vs Loan Officer?

AspectCredit UnionLoan Officer
CredentialsTypically requires high school diploma or equivalent; some roles may need financial certificationsRequires high school diploma; often needs mortgage or loan origination licenses
Work EnvironmentNon-profit financial cooperative, community-focusedBanking or lending institutions, sales-driven environment
Employer & IndustryCredit unions, financial servicesBanks, mortgage companies, lending firms
Common Search/ComparisonYesYes

While credit union employees focus on member services and financial products within a cooperative setting, loan officers primarily evaluate and approve loan applications for banks or lending companies. Both roles require financial knowledge, but their work environments and objectives differ, with credit unions emphasizing community and member relations, and loan officers concentrating on lending and sales.

What are some common challenges faced by employees working at a credit union, and how are they typically addressed?

Employees at credit unions often face challenges such as managing a high volume of member inquiries, staying updated with regulatory changes, and ensuring personalized service in a fast-paced environment. To address these, credit unions typically provide ongoing training, emphasize teamwork, and utilize up-to-date technology to streamline processes. Many credit unions also foster a collaborative culture, encouraging staff to share knowledge and support one another, which helps employees deliver excellent service while staying compliant with industry standards.

How hard is it to work at a credit union?

Working at a credit union as a staff member typically involves customer service, financial knowledge, and attention to detail. The job can be demanding during busy hours and may require certifications or training in financial services. Overall, it depends on the role and individual skills, but it generally requires professionalism and good communication skills.

What is a credit union?

A credit union is a member-owned financial cooperative that provides banking services like savings accounts, loans, and credit cards. Unlike banks, credit unions are nonprofit organizations, and any profits are returned to members through lower fees and better interest rates. Membership is typically based on a common bond, such as where you work, live, or your association with a particular group. Credit unions are regulated and insured, making them a safe place for your money. They often focus on personalized service and community involvement.
What are the most commonly searched types of Credit jobs in Silver Spring, MD? The most popular types of Credit jobs in Silver Spring, MD are:
What are popular job titles related to Credit Union jobs in Silver Spring, MD? For Credit Union jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Credit Union jobs in Silver Spring, MD look for? The top searched job categories for Credit Union jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Credit Union jobs? Cities near Silver Spring, MD with the most Credit Union job openings:
Credit Union jobs near you
Infographic showing various Credit Union job openings in Silver Spring, MD as of August 2026, with employment types broken down into 1% Internship, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $70,090 per year, or $33.7 per hour.

Financial Service Advisor

FedChoice Federal Credit Union

Lanham, MD • On-site

Full-time

Re-posted 15 days ago

Job description

Job Type
Full-time
Description
POSITION PURPOSE
As the Financial Service Advisor, you are the key element of our retail environment. In the Member Care Center you will build and maintain relationships and uphold the integrity of our Brand while living out our Mission and Vision and demonstrating our Core Values making the financial well being of our membership altogether better in the areas of loans, investments and credit counseling. This position is primarily responsible for servicing the membership to identify each member's needs by cross sell products and services while ensuring our members have a positive experience. Processing member request, providing teller support and opening new accounts and loans.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
1. Assumes responsibility for supporting, demonstrating and promoting the Credit Union service culture.
  • Provides exceptional service to all members by demonstrating, following, and supporting the Inspired Financial Service promises and standards, along with the Credit Union Mission, Vision, and Values.

2. Assumes responsibility for the effective and professional performance of financial service functions.
  • Provides information about accounts, products and services and Credit Union policies, procedures and programs
  • Opens and closes all types of accounts including Savings, Checking, Special Savings, Money Market, Share/IRA Share Certificates of Deposits and IRAs, etc., orders checks for member accounts and provides/prepares ACH related and other pertinent forms; processes stop payment orders.
  • Answers questions and solves problems for members by actively listening, conducting research, securing answers and reporting results to the appropriate personnel. Resolves member bookkeeping and checking account problems.
  • Performs file maintenance and account changes as needed including renewing and updating Share/IRA Share Certificate accounts.
  • Assists members with familiarization of Credit Union's website, online banking and other electronic banking channels.
  • Receives and directs members and telephone calls. Responds to inquiries and questions, or directs them as necessary.
  • Evaluates and discusses loan options. The FSA will then refer members to apply via an in-FSC kiosk (dependent upon FSC location), online or via the FedChoice mobile app in order to be eligible for a loan rate discount. If the member prefers to apply in person or over the phone, the FSA will interview the loan applicant, gather all the required information necessary to make a loan decision while also explaining loan options, rates, terms and collateral requirements. At times, the FSA will need to disburse the loan proceeds.
  • Makes outbound calls using designated call listings as well as own initiative for the purpose of uncovering member needs, increasing member engagement and seeking new member referrals.

3. Assumes responsibility for establishing and maintaining effective, professional business relations with members.
  • Researches, responds to and resolves member requests and questions promptly, courteously and professionally.
  • Keeps members informed of Credit Union services, products and policies.
  • Maintains and projects the Credit Union's professional image.

4. Assumes responsibility for establishing and maintaining effective coordination and working relationships with area personnel and with management.
  • Assists area personnel and departments as required.
  • Keeps supervisor informed of area activities and significant problems.
  • Completes required reports and records accurately and promptly.
  • Attends and participates in meetings as required.

5. Assumes responsibility for related duties as required or assigned.
  • Actively and professionally cross sells Credit Union products and services.
  • Performs Quality control on all new membership and deposit accounts.
  • Performs related clerical duties as needed.
  • Ensures work area is clean, secure, and well maintained.
  • Additional duties and responsibilities as deemed appropriate, may be assigned by Management

Requirements
QUALIFICATIONS
EDUCATION/CERTIFICATION: High school graduate or equivalent.
EXPERIENCE PREFERRED: Minimum TWO (2) years financial institution experience, preferably as a Financial Service Representative or Financial Service Advisor.
REQUIRED KNOWLEDGE: Must be familiar with and able to use general office equipment and Microsoft software applications. Knowledge of Credit Union policies and procedures. Basic understanding of Credit Union operations. Excellent writing skills.

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