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Credit Union Jobs in Silver Spring, MD (NOW HIRING)

Spectra Credit Union

Member Service Manager

Alexandria, VA · On-site

$82 - $90/hr

Alexandria, VA 22311 Salary Range: $82,000.00 - $90,000.00 Salary/year Member Service Manager Spectra Credit Union Location: Alexandria, VA Are you a dynamic leader who is passionate about developing ...

Signature Federal Credit Union

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Home Equity | Mortgage Loan Processor

Alexandria, VA · On-site

$20.37 - $30.55/hr

To assist members with their mortgage lending needs (first mortgage and home equity loans), analyze loan requests and make credit recommendations based on Credit Union's lending policies, federal ...

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All JobsCredit Union JobsCredit Union Jobs in Silver Spring, MD

Credit Union information

See Silver Spring, MD salary details

$13

$33

$99

How much do credit union jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for credit union in Silver Spring, MD is $33.70, according to ZipRecruiter salary data. Most workers in this role earn between $16.88 and $19.90 per hour, depending on experience, location, and employer.

What is a credit union?

A credit union is a member-owned financial cooperative that provides banking services like savings accounts, loans, and credit cards. Unlike banks, credit unions are nonprofit organizations, and any profits are returned to members through lower fees and better interest rates. Membership is typically based on a common bond, such as where you work, live, or your association with a particular group. Credit unions are regulated and insured, making them a safe place for your money. They often focus on personalized service and community involvement.

What are the key skills and qualifications needed to thrive as a credit union member service representative, and why are they important?

To thrive as a Credit Union Member Service Representative, you need strong financial knowledge, attention to detail, and typically a background in banking or customer service. Familiarity with banking software, cash handling systems, and compliance regulations is often required. Exceptional communication, problem-solving, and interpersonal skills help you build trust and effectively serve members. These skills and qualities are vital to ensuring accurate transactions, regulatory compliance, and a positive member experience.

What are some common challenges faced by employees working at a credit union, and how are they typically addressed?

Employees at credit unions often face challenges such as managing a high volume of member inquiries, staying updated with regulatory changes, and ensuring personalized service in a fast-paced environment. To address these, credit unions typically provide ongoing training, emphasize teamwork, and utilize up-to-date technology to streamline processes. Many credit unions also foster a collaborative culture, encouraging staff to share knowledge and support one another, which helps employees deliver excellent service while staying compliant with industry standards.

What is the difference between Credit Union vs Loan Officer?

AspectCredit UnionLoan Officer
CredentialsTypically requires high school diploma or equivalent; some roles may need financial certificationsRequires high school diploma; often needs mortgage or loan origination licenses
Work EnvironmentNon-profit financial cooperative, community-focusedBanking or lending institutions, sales-driven environment
Employer & IndustryCredit unions, financial servicesBanks, mortgage companies, lending firms
Common Search/ComparisonYesYes

While credit union employees focus on member services and financial products within a cooperative setting, loan officers primarily evaluate and approve loan applications for banks or lending companies. Both roles require financial knowledge, but their work environments and objectives differ, with credit unions emphasizing community and member relations, and loan officers concentrating on lending and sales.

What are the most commonly searched types of Credit jobs in Silver Spring, MD?

The most popular types of Credit jobs in Silver Spring, MD are:

What are popular job titles related to Credit Union jobs in Silver Spring, MD?

For Credit Union jobs in Silver Spring, MD, the most frequently searched job titles are:

What job categories do people searching Credit Union jobs in Silver Spring, MD look for?

The top searched job categories for Credit Union jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Credit Union jobs?

Cities near Silver Spring, MD with the most Credit Union job openings:

Credit Union jobs near you
Infographic showing various Credit Union job openings in Silver Spring, MD as of August 2026, with employment types broken down into 87% Full Time, and 13% Part Time. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $70,090 per year, or $33.7 per hour.

Member Service Manager

Spectra Credit Union

Alexandria, VA • On-site

$82K - $90K/yr

Other

Posted 8 days ago

Key responsibilities

  • Lead, coach, motivate, and develop branch employees to achieve individual and organizational goals.

  • Develop and execute branch sales and service strategies to achieve membership, loan, deposit, and relationship growth goals.

  • Monitor branch performance metrics and implement action plans to improve productivity, efficiency, service levels, and financial performance.

Job description

Member Service Manager
Spectra Credit Union
Location: Alexandria, VA
Are you a dynamic leader who is passionate about developing people, driving results, and creating exceptional member experiences? Are you ready to take your career to the next level by working with a spectacular company?
Position Overview
The Member Service Manager provides strategic and operational leadership for a Spectra Credit Union branch. This role is responsible for achieving organizational goals related to member growth, loan growth, deposit growth, employee engagement, operational effectiveness, risk management, and member satisfaction. The Member Service Manager leads and develops branch employees while ensuring exceptional member service, operational excellence, regulatory compliance, and strong financial performance.
What qualities are we looking for in a Member Service Manager?
  • Inspiring Leader
  • Relationship Builder
  • Strategic Thinker
  • Results Oriented
  • Service Focused
  • Effective Communicator
  • Coach and Developer of Talent
  • Problem Solver
  • Collaborative and Team-Oriented
  • Adaptable and Resilient
  • Community Minded
  • Strong Analytical Skills

The position's essential duties include the following:
Leadership, Talent Development & Branch Management
  • Lead, coach, motivate, and develop branch employees to achieve individual and organizational goals.
  • Foster a culture of accountability, collaboration, engagement, and service excellence.
  • Conduct performance evaluations, coaching sessions, and development discussions.
  • Recruit, retain, and develop high-performing employees.
  • Make recommendations regarding hiring, promotions, recognition, and employee development opportunities.
  • Collaborate with leadership regarding branch performance, staffing needs, operational opportunities, and risks.

Member Experience, Sales & Business Development
  • Develop and execute branch sales and service strategies to achieve membership, loan, deposit, and relationship growth goals.
  • Strengthen member relationships and support business development initiatives within the community.
  • Monitor member satisfaction and service quality metrics and implement improvements as needed.
  • Resolve complex member concerns and escalated service issues.
  • Represent the Credit Union through community involvement, business partnerships, and financial education events.
  • Promote organizational growth initiatives and market awareness.

Operations, Production & Risk Management
  • Monitor branch performance metrics and implement action plans to improve productivity, efficiency, service levels, and financial performance.
  • Ensure compliance with Credit Union policies, procedures, regulatory requirements, and operational standards.
  • Underwrite loans within assigned authority limits and provide lending guidance to team members.
  • Maintain effective operational controls and risk management practices.
  • Lead the implementation of new products, services, technology enhancements, and process improvements.
  • Manage branch staffing, scheduling, workflow, and resource allocation to meet business needs.
  • Must comply with applicable laws and regulations, including but not limited to the Bank Secrecy Act, USA PATRIOT Act, Office of Foreign Assets Control (OFAC), and SAFE Act requirements.

Education & Experience
  • Two-year college degree or completion of a specialized course of study at a business or trade school required.
  • Three to five years of progressive experience in financial institutions required.
  • Previous experience in branch management, lending, employee supervision, sales leadership, and operational management preferred.

Additional Opportunity
Bilingual candidates are encouraged to apply and may be eligible for an additional salary premium.
Why Join Spectra Credit Union?
At Spectra Credit Union, we are committed to helping our members achieve financial success while creating a workplace where employees can grow, lead, and make a meaningful impact. This is more than a job; it's an opportunity to build a rewarding career while helping others thrive.
Are you ready to build a more vibrant future? This is more than a job; it's a rewarding career.

Apply