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Credit Union Jobsexternal in Rome, NY (NOW HIRING)

AmeriCU Credit Union

Outbound Sales Representative

Rome, NY · On-site +1

$22.15 - $27.69/hr

At AmeriCU Credit Union, we're committed to building connections and helping our members live life, dream big, and achieve financial success. We're seeking a motivated and member-focused Outbound ...

AmeriCU Credit Union

Outbound Sales Representative

Rome, NY · On-site

$22.15 - $27.69/hr

At AmeriCU Credit Union, we're committed to building connections and helping our members live life, dream big, and achieve financial success. We're seeking a motivated and member-focused Outbound ...

AmeriCU Credit Union

Member Solutions Advocate

Rome, NY · On-site

$22.15 - $31.38/hr

Member Solutions Advocate Consistent with the credit union mission of building connections and providing our members the right financial services to live life, dream big and achieve financial success ...

Americu Credit Union

Member Solutions Advocate

Rome, NY · On-site

$22.15 - $31.38/hr

Member Solutions Advocate Consistent with the credit union mission of building connections and providing our members the right financial services to live life, dream big and achieve financial success ...

AmeriCU Credit Union

Member Solutions Advocate

Rome, NY · Remote

$22.15 - $31.38/hr

Member Solutions Advocate Consistent with the credit union mission of building connections and providing our members the right financial services to live life, dream big and achieve financial success ...

AmeriCU Credit Union

Member Relationship Advisor I

Rome, NY · On-site

$19.84 - $24.80/hr

Member Relationship Advisor AmeriCU Credit Union is seeking a motivated Member Relationship Advisor who is passionate about helping members achieve financial success. This role aligns directly with ...

Access Federal Credit Union

Head Teller

Rome, NY · On-site

$19 - $21/hr

Ensure that tellers are following all credit union policies and procedures. c) Responsible for maintaining the vault including vault security and balancing. d) Responsible for teller line security.

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How much do credit union jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for credit union in Rome, NY is $30.86, according to ZipRecruiter salary data. Most workers in this role earn between $15.48 and $18.22 per hour, depending on experience, location, and employer.

What is a credit union?

A credit union is a member-owned financial cooperative that provides banking services like savings accounts, loans, and credit cards. Unlike banks, credit unions are nonprofit organizations, and any profits are returned to members through lower fees and better interest rates. Membership is typically based on a common bond, such as where you work, live, or your association with a particular group. Credit unions are regulated and insured, making them a safe place for your money. They often focus on personalized service and community involvement.

What are the key skills and qualifications needed to thrive as a credit union member service representative, and why are they important?

To thrive as a Credit Union Member Service Representative, you need strong financial knowledge, attention to detail, and typically a background in banking or customer service. Familiarity with banking software, cash handling systems, and compliance regulations is often required. Exceptional communication, problem-solving, and interpersonal skills help you build trust and effectively serve members. These skills and qualities are vital to ensuring accurate transactions, regulatory compliance, and a positive member experience.

What are some common challenges faced by employees working at a credit union, and how are they typically addressed?

Employees at credit unions often face challenges such as managing a high volume of member inquiries, staying updated with regulatory changes, and ensuring personalized service in a fast-paced environment. To address these, credit unions typically provide ongoing training, emphasize teamwork, and utilize up-to-date technology to streamline processes. Many credit unions also foster a collaborative culture, encouraging staff to share knowledge and support one another, which helps employees deliver excellent service while staying compliant with industry standards.

What is the difference between Credit Union vs Loan Officer?

AspectCredit UnionLoan Officer
CredentialsTypically requires high school diploma or equivalent; some roles may need financial certificationsRequires high school diploma; often needs mortgage or loan origination licenses
Work EnvironmentNon-profit financial cooperative, community-focusedBanking or lending institutions, sales-driven environment
Employer & IndustryCredit unions, financial servicesBanks, mortgage companies, lending firms
Common Search/ComparisonYesYes

While credit union employees focus on member services and financial products within a cooperative setting, loan officers primarily evaluate and approve loan applications for banks or lending companies. Both roles require financial knowledge, but their work environments and objectives differ, with credit unions emphasizing community and member relations, and loan officers concentrating on lending and sales.

What are the most commonly searched types of Credit jobs in Rome, NY?

The most popular types of Credit jobs in Rome, NY are:

What job categories do people searching Credit Union jobs in Rome, NY look for?

The top searched job categories for Credit Union jobs in Rome, NY are:

What cities near Rome, NY are hiring for Credit Union jobs?

Cities near Rome, NY with the most Credit Union job openings:

Credit Union jobs near you
Infographic showing various Credit Union job openings in Rome, NY as of August 2026, with employment types broken down into 82% Full Time, and 18% Part Time. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $64,193 per year, or $30.9 per hour.

Member Service Representative I

Rome, NY

AmeriCU Credit Union
Commercial Banking • 201 - 500 employees
Learn more about AmeriCU Credit Unionexternal

$19.84 - $24.80/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

Member Service Representative I
Location: Rome, NY
Starting Rate - $19.84 to $24.80/hour, actual rate will depend on experience.
Status: Full Time
Position is incentive amp; bonus eligible!
Member Service Representative – AmeriCU Credit Union (Rome, NY)

AmeriCU Credit Union is seeking a Member Service Representative who is passionate about delivering exceptional member experiences and building meaningful relationships. As a Member Service Representative, you’ll play a key role in supporting our mission of helping members live life, dream big, and achieve financial success.

What You’ll Do as a Member Service Representative
  • Member Experience amp; Service: Greet members enthusiastically, model the team culture, and act as the primary liaison for traditional teller transactions and interactive teller machine (ITM) technology.
  • Relationship Building amp; Growth: Retain, expand, and acquire member relationships by cross-selling products, conducting courtesy calls, and meeting annual sales and relationship goals.
  • Internal Partnerships amp; CRM Management: Collaborate with business partners to deepen member relationships and accurately record all member interactions in the CRM system.
  • Training amp; Onboarding: Serve as the lead trainer for desk and teller line new hires within the Financial Center, providing regional support as needed.
  • Operations amp; Compliance: Perform account servicing and file maintenance while strictly adhering to credit union policies, operational risk controls, and regulatory standards (including BSA and SAFE Act).
  • Community Engagement: Demonstrate active involvement and engagement within the local community.
What We’re Looking For
  • Strong customer service and relationship-building skills
  • Ability to work in a fast-paced, team-focused environment
  • Comfort with technology and willingness to support members with digital tools
  • Strong attention to detail and organizational skills
  • Commitment to meeting goals and contributing to team success
Benefits amp; Growth Opportunities

At AmeriCU, our Member Service Representative roles are designed for growth—whether you're starting your career or looking to advance. We invest in our employees and provide opportunities to build a long-term career.

We offer:

  • Competitive Medical, Dental, and Vision plans
  • Health Savings Account contributions
  • Generous Paid Time Off and Paid Holidays
  • 401(k) with employer match after one year
  • Employee Assistance Program
  • Tuition Reimbursement (after one year, full-time)
  • Company-paid Life Insurance and AD amp;D
  • Enhanced Short-Term Disability coverage
  • Employee appreciation events and a strong team culture
About AmeriCU Credit Union

AmeriCU is a not-for-profit credit union based in Rome, NY with over $3 billion in assets and serving more than 200,000 members across Central New York and beyond. For over 75 years, we have remained committed to our members, employees, and communities.

We are proud to have been recognized as one of the Best Companies to Work for in New York State and named by American Banker as one of the Best Credit Unions to Work for in the United States.

Learn more:

  • https://www.americu.org/in-our-community/
  • https://www.americu.org/why-americu/

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