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Credit Union Jobs in Oak Ridge, TN (NOW HIRING)

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$91

How much do credit union jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for credit union in Oak Ridge, TN is $31.16, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $18.37 per hour, depending on experience, location, and employer.

What is a credit union?

A credit union is a member-owned financial cooperative that provides banking services like savings accounts, loans, and credit cards. Unlike banks, credit unions are nonprofit organizations, and any profits are returned to members through lower fees and better interest rates. Membership is typically based on a common bond, such as where you work, live, or your association with a particular group. Credit unions are regulated and insured, making them a safe place for your money. They often focus on personalized service and community involvement.

What are the key skills and qualifications needed to thrive as a credit union member service representative, and why are they important?

To thrive as a Credit Union Member Service Representative, you need strong financial knowledge, attention to detail, and typically a background in banking or customer service. Familiarity with banking software, cash handling systems, and compliance regulations is often required. Exceptional communication, problem-solving, and interpersonal skills help you build trust and effectively serve members. These skills and qualities are vital to ensuring accurate transactions, regulatory compliance, and a positive member experience.

What are some common challenges faced by employees working at a credit union, and how are they typically addressed?

Employees at credit unions often face challenges such as managing a high volume of member inquiries, staying updated with regulatory changes, and ensuring personalized service in a fast-paced environment. To address these, credit unions typically provide ongoing training, emphasize teamwork, and utilize up-to-date technology to streamline processes. Many credit unions also foster a collaborative culture, encouraging staff to share knowledge and support one another, which helps employees deliver excellent service while staying compliant with industry standards.

What is the difference between Credit Union vs Loan Officer?

AspectCredit UnionLoan Officer
CredentialsTypically requires high school diploma or equivalent; some roles may need financial certificationsRequires high school diploma; often needs mortgage or loan origination licenses
Work EnvironmentNon-profit financial cooperative, community-focusedBanking or lending institutions, sales-driven environment
Employer & IndustryCredit unions, financial servicesBanks, mortgage companies, lending firms
Common Search/ComparisonYesYes

While credit union employees focus on member services and financial products within a cooperative setting, loan officers primarily evaluate and approve loan applications for banks or lending companies. Both roles require financial knowledge, but their work environments and objectives differ, with credit unions emphasizing community and member relations, and loan officers concentrating on lending and sales.

What are the most commonly searched types of Credit jobs in Oak Ridge, TN?

The most popular types of Credit jobs in Oak Ridge, TN are:

What job categories do people searching Credit Union jobs in Oak Ridge, TN look for?

The top searched job categories for Credit Union jobs in Oak Ridge, TN are:

What cities near Oak Ridge, TN are hiring for Credit Union jobs?

Cities near Oak Ridge, TN with the most Credit Union job openings:

Credit Union jobs near you
Infographic showing various Credit Union job openings in Oak Ridge, TN as of August 2026, with employment types broken down into 82% Full Time, and 18% Part Time. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $64,819 per year, or $31.2 per hour.

Financial Consultant

UT Federal Credit Union

Knoxville, TN • On-site

Full-time

Re-posted 4 days ago

Job description

Title: Financial Consultant
Location: UT Federal Credit Union
The purpose of this position is to process members' requested financial transactions, resolve problems, and answer questions; and to identify and suggest financial services that would improve our members' lives. Provides prompt, professional and courteous support and assistance to internal departments, retail branches and members.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
  • Provides friendly, responsive service to all members; cultivates and maintains appropriate relationships with members and co-workers; abides by UT Federal Credit Union's Global and Departmental Service Standards and encourages teammates to do the same.
  • Cross-sells appropriate products and services to benefit the member and achieves referral and/or sales goals set forth by the credit union.
  • Maintains basic knowledge on all credit union products and services and related policies, procedures, and rules and regulations.
  • Manages complaints, resolves problems, and answers questions regarding UT Federal Credit Union's products and services.
  • Maintains the highest level of confidentiality with all member information.
  • Within established levels of authority, efficiently and accurately processes members' financial transactions, including
    • Receiving, inspecting, and verifying cash and negotiable instruments for deposit,
    • Processing account withdrawals,
    • Accepting loan payments,
    • Processing wire transfer requests,
    • Issuing replacement debit cards,
    • Issuing gift cards and travel cards,
    • Processing credit card cash advances, and
    • Performing a variety of other functions as directed and in accordance with established policies and procedures.
  • Within established levels of authority, performs member account file maintenance, such as address changes, etc.
  • Appropriately mitigates risk through accurately completing member requests for stop payments and member disputes of unauthorized transactions.
  • Efficiently and accurately performs beginning of day and end of day duties including processing night deposits, balancing cash and other daily transactions, and balancing and scanning checks, etc.
  • Conducts basic vault functions, including balancing of the vault, Teller Cash Dispensers (TCDs), Teller Cash Recyclers (TCRs), Cash Drawers, Coin Machines, and Automated Teller machines (ATMs), as applicable.
  • May assist with branch audits, including Vault, TCDs, TCRs, Cash Drawers, Coin Machines, ATMs, Checks, Travel/Gift Cards, and Instant Issue Cards.
  • Assists with branch upkeep, including requesting supplies, preparing courier packages, scanning documents, properly preparing daily work for offsite storage, and shredding of appropriate documents.
  • Actively participates in branch and all-staff meetings in order to maintain awareness of organizational issues and promotional campaigns; stays current on policies, procedures, and applicable regulations.
  • Attends training classes to continuously increase job knowledge and overall job performance in order to provide exceptional service to our members. Takes initiative for personal career development and seeks opportunities to learn new skills.

PERFORMANCE STANDARDS:
Financial Consultants (FCs) exhibit excellent communication skills by listening to members' needs and offering expert advice on products and services in a positive, friendly manner in order to build lasting relationships with members. FCs also exhibit patience and empathy and are responsive when dealing with members and employees. Successful FCs will be focused, well-organized individuals, with the ability to think on their feet. They will consistently achieve referral and/or sales goals by identifying products and services that meet member needs. Charisma, a team spirit, and the ability to work in a dynamic environment are essential. FCs are able to think creatively to find solutions and are motivated to take initiative as appropriate.
MINIMUM REQUIREMENTS:
  • Maintains the highest standards of ethical behavior.
  • Maintains a positive attitude with employees and members, and remains flexible while focused on accepted practices, policy, productivity and effectiveness.
  • Promotes awareness of the credit union mission and brand statement to the credit union membership.
  • Abides by the Service Standards established by the credit union.
  • Knowledge of financial products and services.
  • Demonstrated sales skills and ability to meet sales goals.
  • Has regular, predictable attendance.
  • Excellent verbal and written communication skills to communicate professionally.
  • Maintains a professional appearance in accordance with established dress code.
  • Technological skills and knowledge, including computer literacy.

EDUCATION/EXPERIENCE:
High school diploma (or GED); plus 6 months to two years' related experience in a customer/member service, financial institution, or sales/retail environment; or an equivalent combination of education and experience.
QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Thank you for your interest in joining UT Federal Credit Union. As part of our commitment to ensuring a safe and secure work environment, all offers of employment at UT Federal Credit Union are contingent upon the successful completion of a comprehensive background check.
The background check may include, but is not limited to, checks of your criminal record, employment history, educational credentials, credit history, motor vehicle record, and references. You may be required to provide additional information and complete further documentation to facilitate these checks.
By proceeding with this application, you hereby authorize UT Federal Credit Union and its designated agents and representatives to conduct such investigations and request such information as is necessary to evaluate your suitability for employment.
In the event that information from a consumer report obtained about you from a consumer reporting agency is used in whole or in part in making an adverse decision with regard to employment, you will be provided with a copy of the consumer report and a description in writing of your rights under the law.
Should there be any discrepancies or disputes regarding the information obtained during the background check, or should you otherwise wish to discuss the report's contents with us, you will have an opportunity to discuss and/or dispute the content with us before a final employment decision is made.
All information received during the background check process will be treated with the utmost confidentiality and sensitivity, in accordance with the law. It will be used solely for the purpose of evaluating your potential employment at UT Federal Credit Union.
Please complete the application if you understand and agree to the above-mentioned conditions. In doing so, you acknowledge that you have carefully read and understand this Disclosure and Authorization and authorize UT Federal Credit Union to obtain and/or its agent to obtain and furnish to the Credit Union information related to your background to be used for employment purposes.

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