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Credit Union Manager Jobs in Silver Spring, MD (NOW HIRING)

FedChoice Federal Credit Union

VP of Lending

Lanham, MD · On-site

$125K - $190K/yr

You will be expected to facilitate the growth of the Credit Union through the development, execution, and management of lending and collections strategic initiatives aimed at fostering continuous ...

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Credit Union Manager information

See Silver Spring, MD salary details

$82.7K

$106K

$126.1K

How much do credit union manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for credit union manager in Silver Spring, MD is $105,962.00, according to ZipRecruiter salary data. Most workers in this role earn between $94,100.00 and $117,800.00 per year, depending on experience, location, and employer.

What does a credit union manager do?

A credit union manager oversees a branch of a federal or local credit union. As a credit union manager, you monitor member services, manage security, and supervise staff. You ensure staff members treat clients with respect and handle all transactions thoroughly and to the customer’s satisfaction. Your responsibilities include overseeing collections, processing customer requests, and approving loan applications. Credit union managers must also process regular financial reports for upper management.

What does a credit union manager do?

A Credit Union Manager oversees the daily operations of a credit union, ensuring that financial services are delivered efficiently and members' needs are met. They supervise staff, manage budgets, handle member concerns, and ensure compliance with financial regulations. Additionally, they play a key role in developing business strategies to grow the credit union and maintain its financial health. Their responsibilities often include reporting to the board of directors and representing the credit union in the community.

What are the key skills and qualifications needed to thrive as a credit union manager, and why are they important?

To thrive as a Credit Union Manager, you need strong leadership abilities, financial acumen, and a solid understanding of banking regulations, typically supported by a degree in finance, business, or a related field. Familiarity with core banking software, loan origination systems, and relevant certifications like Certified Credit Union Manager (CCUM) are commonly required. Outstanding communication, problem-solving, and interpersonal skills set top performers apart by enabling effective team management and member service. These skills and qualifications are crucial for ensuring efficient operations, regulatory compliance, and member satisfaction in a competitive financial environment.

What are some common challenges credit union managers face in balancing member satisfaction with regulatory compliance?

Credit Union Managers often navigate the challenge of delivering personalized, high-quality service to members while strictly adhering to financial regulations and compliance standards. Balancing these priorities requires constant communication with staff, ongoing training, and keeping up-to-date with regulatory changes. Managers must foster a culture of compliance without compromising the member experience, often by streamlining processes and utilizing technology to improve both service and oversight. Effective delegation and clear protocols are key to maintaining this balance within the team.

What is the difference between Credit Union Manager vs Loan Officer?

AspectCredit Union ManagerLoan Officer
CredentialsTypically requires a bachelor's degree in finance, business, or related field; certifications like CUDE may be preferredOften requires a bachelor's degree; certifications like MLO (Mortgage Loan Originator) may be beneficial
Work EnvironmentOversees branch operations, staff, and member services within a credit unionWorks directly with members to evaluate and process loan applications, often in a bank or credit union setting
Employer & IndustryCredit unions, financial institutionsBanks, credit unions, mortgage companies

While both roles are integral to financial services, a Credit Union Manager oversees overall branch operations and staff, whereas a Loan Officer focuses specifically on evaluating and approving loan applications. The roles often overlap in customer service and financial knowledge, but their primary responsibilities differ.

Can you make good money working at a credit union?

Credit union managers typically earn competitive salaries that vary based on location, experience, and the size of the credit union. According to industry data, the median annual salary for a credit union manager ranges from $50,000 to $100,000, with higher earnings possible in larger or more profitable institutions. Strong leadership skills and relevant certifications can also influence earning potential.
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Credit Union Manager jobs near you
Infographic showing various Credit Union Manager job openings in Silver Spring, MD as of August 2026, with employment types broken down into 90% Full Time, 9% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $105,962 per year, or $50.9 per hour.

Bilingual Spanish Branch Manager II (71811)

JOHNS HOPKINS FEDERAL CREDIT UNION

Baltimore, MD • On-site

Full-time

Re-posted 4 days ago

Job description

POSITION PURPOSE

The Bilingual Spanish Branch Manager II leads the daytoday execution of the credit union’s Member Experience philosophy within the branch, ensuring employees are engaged, coached, and consistently focused on delivering a servicedriven, highquality member experience. As the visible leader and primary personal connection for members, the Branch Manager models consultative relationship development, coaches staff in real time and takes ownership of branchlevel member outcomes. The role balances people leadership and experience accountability with operational alignment to support strong relationships, sustainable growth, and trust with every member served. 

ESSENTIAL FUNCTIONS AND BASIC DUTIES

SERVICE:

  • Assumes responsibility for supporting, demonstrating, and promoting the Credit Union SERVICE culture. Support, Educate, Respect, Value, Innovate, Communicate, Empower.  Consistently demonstrates a commitment to the Credit Union’s principles of equity and belonging, by modeling inclusive behaviors, proactively managing bias and supporting JHFCU’s diverse employee base and membership.

FUNCTIONAL RESPONSIBILITIES:

  • Act as the primary face and personal connection for members within the branch, creating a welcoming, hospitalitydriven environment.
  • Model and reinforce consultative relationship development, guiding employees to understand member needs and deliver thoughtful, solutions oriented support.
  • Maintain an active presence on the floor, supporting lobby flow, observing interactions, and stepping in to support members as needed.
  • Take ownership of branchlevel member concerns, ensuring issues are resolved with care, transparency, and followthrough.
  • Ensure members receive a consistent, highquality experience regardless of employee, transaction type, or visit.
  • Support sustainable growth in membership, deposits, and lending by fostering strong relationships and meaningful member conversations.
  • Coach employees to recognize opportunities to deepen relationships and connect members to appropriate products, services, and resources.
  • Maintain strong working relationships with investment services, mortgage, and other specialized teams, ensuring timely referrals and coordinated support that best serve member needs.
  • Use branchlevel performance data and trends to inform coaching conversations and identify opportunities for improvement.
  • Partner with the AVP, Member Experience to align branch performance with broader experience and growth priorities.
  • Ensure branch operations are conducted in compliance with credit union policies, procedures, and regulatory requirements.
  • Maintain appropriate cash controls, security practices, and operational discipline within the branch.
  • Partner with Operations and other internal teams to escalate issues, implement process changes, and support operational improvements.
  • Balance operational accuracy and efficiency with a consistent focus on member experience and service quality.

LEADERSHIP & PARTNERSHIP:

  • Serve as the visible, engaged leader of the branch, modeling service, professionalism, accountability, and memberfirst behaviors.
  • Lead, coach, and develop branch employees through regular observation, realtime feedback, and structured coaching conversations.
  • Provide targeted development support based on individual performance, experience, and growth needs.
  • Reinforce clear expectations for ownership, followthrough, and consistency in how members are supported.
  • Build a culture of trust, accountability, and continuous improvement aligned with the expectations set by the AVP, Member Experience.
  • Oversee branch staffing, scheduling, onboarding, and training to ensure appropriate coverage and readiness.
  • Participate in recruitment, interviewing, and selection of branch staff to build a strong, serviceoriented team.
  • Ensure employees are welltrained, confident, and supported to perform their roles effectively.
  • Address performance concerns promptly and constructively, partnering with HR and the AVP, Member Experience as needed.
  • Represent the credit union positively within the community and build trust with members and partners.
  • Collaborate with other branches and departments to support consistency, shared learning, and alignment across the organization.
  • Support credit union initiatives, programs, and changes by reinforcing communication and expectations within the branch.

OTHER DUTIES:

  • Remains compliant with applicable laws and regulations, including but not limited to BSA and the USA Patriot Act
  • Responsible for any additional duties and/or responsibilities as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/certification and experience:

  • High School Diploma
  • Minimum five (5) years’ related banking or credit union experience
  • Minimum two (2) years’ supervisory experience at a financial institution, preferably a credit union,
  • Equivalent combination of education and experience will be considered. 
  • Requires knowledge of credit laws and regulations
  • Must obtain and properly maintain a Notary and Signature Guarantee. 
  • Bilingual Spanish is required.

Branch Hours of Operation

  • Monday, Tuesday, Friday       8:30am - 4:00pm
  • Wednesday                            10:00am - 4:00pm
  • Thursday                                8:30am - 5:00pm
  • Saturday, Sunday                   CLOSED

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