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Credit Collections Jobs in Detroit, MI (NOW HIRING)

Carhartt

Sr. Manager, Credit

Dearborn, MI · On-site

Lead and develop the credit, collections, and deductions/chargebacks teams, establishing clear goals, KPIs, and performance expectations aligned with the company's broader financial and strategic ...

Carhartt

Sr. Manager, Credit

Dearborn, MI · On-site

Lead and develop the credit, collections, and deductions/chargebacks teams, establishing clear goals, KPIs, and performance expectations aligned with the company's broader financial and strategic ...

Ideal Clamp Products

Credit Manager

Auburn Hills, MI · On-site

Lead credit, collections, and cash application activities. This includes maintenance and enforcement of policies for each. * Manage collections on past-due accounts and document all actions ...

Ideal Tridon

Credit Manager

Auburn Hills, MI · On-site

Lead credit, collections, and cash application activities. This includes maintenance and enforcement of policies for each. * Manage collections on past-due accounts and document all actions ...

Zeal Credit Union

Collections Specialist

Livonia, MI · On-site

$16.25 - $22/hr

Join Zeal Credit Union as a full-time Collections Specialist and immerse yourself in a dynamic, onsite role based at our corporate headquarters in Livonia, MI.We're seeking a professional and ...

KLA Corporation

Analyst, Collections

Ann Arbor, MI · Hybrid

$60K - $103K/yr

Recommend credit holds, order blocks, or management escalation when necessary. * Partner with ... Collections * Credit & Collections * Corporate Finance Technical Skills * ERP experience (SAP S ...

Zeal Credit Union

Collections Specialist

Livonia, MI · On-site

$17.25 - $23.50/hr

Join Zeal Credit Union as a full-time Collections Specialist and immerse yourself in a dynamic, onsite role based at our corporate headquarters in Livonia, MI. We're seeking a professional and ...

Kla

Analyst, Collections

Ann Arbor, MI · Hybrid

$60K - $103K/yr

Recommend credit holds, order blocks, or management escalation when necessary. * Partner with ... Collections * Credit & Collections * Corporate Finance Technical Skills * ERP experience (SAP S ...

Zeal Credit Union

Collections Specialist

Livonia, MI · On-site

$16.25 - $22/hr

Join Zeal Credit Union as a full-time Collections Specialist and immerse yourself in a dynamic, onsite role based at our corporate headquarters in Livonia, MI. We're seeking a professional and ...

Orbotech

Analyst, Collections

Ann Arbor, MI · Hybrid

$60K - $103K/yr

Recommend credit holds, order blocks, or management escalation when necessary. * Partner with ... Collections * Credit & Collections * Corporate Finance Technical Skills * ERP experience (SAP S ...

KLA Corporation

Analyst, Collections

Ann Arbor, MI · On-site

$60K - $103K/yr

Recommend credit holds, order blocks, or management escalation when necessary. * Partner with ... Collections * Credit & Collections * Corporate Finance Technical Skills * ERP experience (SAP S ...

Stellantis

Credit Specialist

Auburn Hills, MI

Prior Credit/Collections experience Our Benefits -- Designed with You in Mind Comprehensive Health & Well-being Coverage From your very first day, you'll have access to medical, dental, vision, and ...

Stellantis

Credit Specialist

Auburn Hills, MI · On-site

Prior Credit/Collections experience This position is responsible for: * Acting as the Accounts Receivable liaison working with dealers, their respective banks, the Business Centers, MOPAR, Legal ...

MSC Industrial Direct

Credit Representative

Southfield, MI · On-site

$16.78 - $26.39/hr

Minimum of two years of commercial credit/collections experience is required. * SKILLS: * CRT, PC experience is required. * Good verbal and written communication skills are required. * Good time ...

Buckles & Buckles

Collections Specialist

Troy, MI · On-site

$18/hr

Debt Collector - Legal Collections Department Full-Time | Onsite | Performance-Based Role ... credit card debt owed to our national bank clients. You'll contact account holders, explain the ...

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All JobsCredit Collections JobsCredit Collections Jobs in Detroit, MI

Credit Collections information

See Detroit, MI salary details

$14

$24

$34

How much do credit collections jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for credit collections in Detroit, MI is $24.30, according to ZipRecruiter salary data. Most workers in this role earn between $20.72 and $27.60 per hour, depending on experience, location, and employer.

Can you make good money in credit collections?

Credit collections professionals can earn a competitive salary, often supplemented by commissions or bonuses based on recovery rates. Earnings vary depending on experience, location, and the size of the portfolio managed, with some collectors earning above average wages in the industry.

What qualifications do I need to be a credit collections specialist?

To become a credit collections specialist, a high school diploma or equivalent is typically required, with some employers preferring post-secondary education or relevant experience. Strong communication, negotiation skills, and familiarity with debt collection software or customer management systems are important. Certifications such as the Certified Collections Professional (CCP) can enhance job prospects.

What are some common challenges faced in a credit collections role, and how are they typically addressed?

Professionals in Credit Collections often encounter challenges such as negotiating with customers who are experiencing financial difficulties, managing a high volume of accounts, and maintaining positive customer relationships while ensuring timely payments. These challenges are typically addressed through strong communication and negotiation skills, using customer relationship management (CRM) tools to track interactions, and collaborating closely with sales and finance teams to resolve disputes. Ongoing training in conflict resolution and staying updated on company policies also help collections specialists navigate these situations effectively.

What are the key skills and qualifications needed to thrive as a credit collections specialist?

To thrive as a Credit Collections Specialist, you need a solid understanding of accounting principles, credit management, and collections processes, typically supported by a relevant degree or equivalent experience. Familiarity with collections software, CRM systems, and proficiency in Excel are often required, along with knowledge of relevant regulations. Excellent negotiation, communication, and problem-solving skills help professionals handle challenging conversations and build positive client relationships. These skills are crucial for maximizing recoveries, maintaining customer goodwill, and ensuring compliance with legal standards.

What is credit collections?

Credit Collections refers to the process of recovering unpaid debts from individuals or businesses who have borrowed money or purchased goods or services on credit. Professionals in this field work to ensure that overdue accounts are paid, often by contacting customers, negotiating payment plans, and sometimes initiating legal action if necessary. The goal is to minimize financial losses for the company while maintaining positive customer relationships whenever possible. Credit Collections specialists must have strong communication and negotiation skills, as well as a good understanding of financial regulations and company policies.
What are the most commonly searched types of Credit Collections jobs in Detroit, MI? The most popular types of Credit Collections jobs in Detroit, MI are:
What cities near Detroit, MI are hiring for Credit Collections jobs? Cities near Detroit, MI with the most Credit Collections job openings:
Credit Collections jobs near you
Infographic showing various Credit Collections job openings in Detroit, MI as of August 2026, with employment types broken down into 91% Full Time, and 9% Part Time. Highlights an 82% In-person, and 18% Hybrid job distribution, with an average salary of $50,547 per year, or $24.3 per hour.

Sr. Manager, Credit

Carhartt

Dearborn, MI • On-site

Full-time

Re-posted 29 days ago

Carhartt rating

8.0

Company rating: 8.0 out of 10

Based on 29 frontline employees who took The Breakroom Quiz

Job description

Position Details:
Title: Sr. Manager, Credit
Department: Accounting
Reports to: Director, Finance - CCG/NAWS
Location: Dearborn
Job Classification: Hybrid
FLSA Status: Exempt
Job Band: Manager
Job Summary
The Sr. Manager, Credit plays a critical role in the Company's financial success by establishing credit policies, optimizing risk adjusted credit portfolio performance, ensuring timely collections, overseeing resolution of customer chargebacks and enabling profitable revenue growth across the business. This role blends strategic oversight with hands-on management of credit operations, analytics, customer risk assessment, and cross-functional partnership with Sales, FP&A, Legal, IT, Distribution and Customer Care. Success in this position requires robust business acumen and a deep understanding of corporate strategies, enabling alignment of departmental objectives with broader organizational goals. The leader is accountable for leveraging artificial intelligence (AI) technologies to optimize decision-making, automate processes, and enhance team performance, while also fostering effective partnerships with Sales leadership to drive revenue growth and customer satisfaction.
Inspired by Hard Work
At Carhartt, the values of hard work-dependability, honesty, and trust-are rooted in the legacy of our founder, Hamilton Carhartt. His commitment to serving hardworking people continues to inspire everything we do. Guided by his legacy and our mission-We serve and protect all hardworking people by building durable products-we remain dedicated to upholding these principles in every decision we make and every product we create.
Associate Responsibilities
  • Lead and develop the credit, collections, and deductions/chargebacks teams, establishing clear goals, KPIs, and performance expectations aligned with the company's broader financial and strategic objectives.
  • Create and maintain credit risk models that reflect strategic growth plans, tailored for unique business unit needs, industry benchmarks, trade reporting insights, and customer relationship history-maximizing credit availability while mitigating unacceptable risk exposure.
  • Assess customer creditworthiness using advanced analytics and AI-driven scoring models. Develop credit policies that balance risk and growth opportunities, and establish clear protocols for holds, escalations, and cross-functional alignment in resolving issues.
  • Collaborate proactively with Sales leadership to align credit strategies with revenue objectives, resolve customer challenges, provide guidance on credit decisions, and benchmark customer and portfolio risk relative to industry peers. Promote open communication and joint problem-solving to enhance customer experience.
  • Drive holistic account management and portfolio health, ensuring customer balances remain within established metrics. Build and maintain policies and processes that incorporate corporate risk tolerance, industry best practices, and operational benchmarks.
  • Oversee and optimize the collections process, leveraging automation and predictive tools to prioritize accounts, anticipate payment behaviors, and improve communication efficiency. Lead cross-functional efforts with Sales, Customer Care, DC Operations, and AR to accelerate dispute resolution and improve cash conversion.
  • Ensure credit and collections operations support corporate financial strategy, integrating an understanding of company priorities and long-term goals into decision-making, policy design, and process enhancements.
  • Develop and refine cash flow forecasts to support Treasury planning. Collaborate with FP&A and Accounting on the analysis of deductions, disputes, and bad debt performance.
  • Champion the adoption of AI and automation technologies, including machine learning models, predictive analytics, AI chatbots, and RPA. Continuously evaluate and evolve department workflows to improve efficiency, accuracy, and service levels.
  • Manage the company's trade credit insurance policy, including policy administration, compliance, reporting, and claims processing with the insurer. Act as primary liaison with our third-party broker.
  • Manage relationships and negotiate contracts with third-party credit reporting services, including Dun & Bradstreet, Creditntell, and similar partners.

Required Education
  • Bachelor's degree in accounting, finance, or related field.
  • Master's degree preferred

Required Skills & Experience
  • 10+ years of experience leading credit, collections, or accounts receivable functions, including establishing customer credit lines, conducting market and industry risk assessments, and participating in credit industry associations (e.g., NACM/CRF).
  • 2-4 years of leadership experience with a track record of developing and attracting talent.
  • Strong analytical, problem-solving, and business acumen, with proficiency in AI-enabled analytics platforms and experience integrating artificial intelligence or automation technologies into credit or operational workflows.
  • Exceptional communication and presentation skills, with the ability to influence decision-making, collaborate across all levels of the organization, and independently create and deliver executive-level presentations.
  • Proven ability to operate in a fast-paced, dynamic environment, managing multiple priorities with strong attention to detail, organizational discipline, and a high degree of accountability.
  • Strong interpersonal and leadership skills, including the ability to motivate teams, influence cross-functional partners, and drive results through collaboration.
  • Experience with ERP systems, including at least two years supporting system reviews or enhancements; SAP experience preferred.
  • Industry experience in consumer goods credit management, apparel or footwear, preferred.

Physical Requirements and Working Conditions
  • Office environment, cubicle setting.
  • Extended periods of time sitting, standing, typing on a computer is required.
  • Able to work some evenings or weekends if necessary.
  • Travel required, less than 25%.
  • This position has a Hybrid location: Associate will work on-site regularly as needed for work activities.
  • Carhartt is a tobacco free workplace.

#LI-HYBRID
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.
All associates are required to understand and act in accordance with the Carhartt Core Values. Carhartt reserves the right to change, modify, suspend, interpret or cancel in whole or in any part, the job duties outlined above at any time and without advance notice to the employee.

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