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Credit Collections Jobs in Baltimore, MD (NOW HIRING)

FedChoice Federal Credit Union

VP of Lending

Lanham, MD · On-site

$125K - $190K/yr

You will be expected to facilitate the growth of the Credit Union through the development, execution, and management of lending and collections strategic initiatives aimed at fostering continuous ...

FedChoice Federal Credit Union

VP of Lending

Lanham, MD

$125K - $190K/yr

You will be expected to facilitate the growth of the Credit Union through the development, execution, and management of lending and collections strategic initiatives aimed at fostering continuous ...

POINT BREEZE CREDIT UNION GROUP

COLLECTOR

MD · On-site

$20.50 - $30.76/hr

Point Breeze Credit Union is currently seeking a Part-Time Collector to join our Hunt Valley Office ... Perform other related duties as assigned by the Vice President of Collections. The role of ...

POINT BREEZE CREDIT UNION GROUP

COLLECTOR

Hunt Valley, MD · On-site

$20.50 - $30.76/hr

Point Breeze Credit Union is currently seeking a Part-Time Collector to join our Hunt Valley Office ... Perform other related duties as assigned by the Vice President of Collections. The role of ...

Har-co Credit Union

Be Seen First

Accounting Manager

Bel Air, MD · On-site

$75K - $110K/yr

Oversee all core accounting functions, including accounts payable and receivable, budgeting, cash flow, cost management, credit and collections, financial analysis, reporting, general ledger ...

Tower

Collector II

Laurel, MD · On-site

$29.21 - $36.51/hr

Performs collections efforts in accordance with Tower Federal Credit Union policies and procedures and ensures all actions are legally compliant. * Codes accounts for bankruptcy, deceased, and legal ...

TriSource

Vice President of Lending

Laurel, MD · On-site

Strong knowledge of lending practices, credit risk, underwriting, collections, and regulatory requirements. * Proven ability to develop and successfully execute innovative ideas, concepts, processes ...

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Credit Collections information

See Baltimore, MD salary details

$14

$24

$34

How much do credit collections jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for credit collections in Baltimore, MD is $24.39, according to ZipRecruiter salary data. Most workers in this role earn between $20.77 and $27.69 per hour, depending on experience, location, and employer.

What is credit collections?

Credit Collections refers to the process of recovering unpaid debts from individuals or businesses who have borrowed money or purchased goods or services on credit. Professionals in this field work to ensure that overdue accounts are paid, often by contacting customers, negotiating payment plans, and sometimes initiating legal action if necessary. The goal is to minimize financial losses for the company while maintaining positive customer relationships whenever possible. Credit Collections specialists must have strong communication and negotiation skills, as well as a good understanding of financial regulations and company policies.

What are the key skills and qualifications needed to thrive as a credit collections specialist?

To thrive as a Credit Collections Specialist, you need a solid understanding of accounting principles, credit management, and collections processes, typically supported by a relevant degree or equivalent experience. Familiarity with collections software, CRM systems, and proficiency in Excel are often required, along with knowledge of relevant regulations. Excellent negotiation, communication, and problem-solving skills help professionals handle challenging conversations and build positive client relationships. These skills are crucial for maximizing recoveries, maintaining customer goodwill, and ensuring compliance with legal standards.

What are some common challenges faced in a credit collections role, and how are they typically addressed?

Professionals in Credit Collections often encounter challenges such as negotiating with customers who are experiencing financial difficulties, managing a high volume of accounts, and maintaining positive customer relationships while ensuring timely payments. These challenges are typically addressed through strong communication and negotiation skills, using customer relationship management (CRM) tools to track interactions, and collaborating closely with sales and finance teams to resolve disputes. Ongoing training in conflict resolution and staying updated on company policies also help collections specialists navigate these situations effectively.

Is working in credit collections a good job?

Working in credit collections involves contacting customers to recover overdue payments and often requires strong communication and negotiation skills. The job can offer steady employment and opportunities for advancement, but it may also involve high-pressure situations and rejection. Compensation varies by employer and experience, and some roles may require certifications or familiarity with collection software.

What cities near Baltimore, MD are hiring for Credit Collections jobs?

Cities near Baltimore, MD with the most Credit Collections job openings:

Credit Collections jobs near you
Infographic showing various Credit Collections job openings in Baltimore, MD as of August 2026, with employment types broken down into 83% Full Time, 16% Part Time, and 1% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $50,734 per year, or $24.4 per hour.

VP of Lending

FedChoice Federal Credit Union

Lanham, MD • On-site

$125K - $190K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 8 days ago

Job description

Job Type
Full-time
Description
We are looking for a motivated, member-focused, target-driven team member to join our Lending Services team as VP of Lending. Are you an experienced, strategic Lending professional? Are you knowledgeable of Federal and State Regulations and best practice lending policies and procedures? Do you have strong team management and leadership skills?
Requirements
What You'll Be Doing...
FedChoice is looking for a VP of Lending to direct and supervise the Credit Union's lending operations, with a primary emphasis on consumer, real estate and participation/business lending, loan servicing, and collections. Ensure that departments within Lending Services and across the organization are working together to provide effective, efficient, and quality service to members and internal customers. You will be expected to facilitate the growth of the Credit Union through the development, execution, and management of lending and collections strategic initiatives aimed at fostering continuous improvement and innovation, all while ensuring strict compliance with regulatory requirements.
Key Areas of Focus...
  • Lending Strategy and Leadership - Develop and implement a comprehensive lending strategy aligned with the credit union's goals and member needs.
  • Consumer and Real Estate Lending Oversight - Provide strategic direction and ensure the management and optimization of the consumer and real estate lending functions, including loan origination, underwriting, and closing processes.
  • Collections Management - Provide strategic direction and ensure the management and optimization of the Member Business Loans/Participation loan portfolio.
  • Loan Servicing - Provide strategic direction and ensure the management and optimization of loan servicing.
  • Risk Assessment and Mitigation - Conduct thorough risk assessments related to lending activities, identifying potential risks, and implementing mitigation strategies.
  • Policy Development and Compliance - Responsible for the annual development and update of lending policies and procedures to ensure compliance with regulatory requirements and internal standards.
  • Performance Monitoring and Reporting - Establish key performance indicators (KPIs) for lending functions and regularly monitor and report on performance against targets.
  • Member Engagement and Internal Communications - Collaborate with marketing and other Operations areas to enhance member engagement through lending products and services.
  • Team Development and Training - Lead, mentor, and develop the lending team, fostering a culture of excellence and continuous learning.
  • Any other duties as assigned.

You should have:
  • Minimum seven years managing consumer, indirect, and real estate lending, along with collections experience and at least three years in a senior leadership role
  • BA/BS in Business, Finance or Accounting or equivalent experience preferred
  • Proficient with Microsoft Office and MeridianLink Administration
  • Credit Union or financial institution experience
  • Must be registered through the National Mortgage Loan System (NMLS) and must maintain registration
  • Exceptional written and verbal communication
  • Ability to generate innovative ideas, concepts, processes and execute them successfully
  • Familiarity with loan promotions and marketing practices.

Preferred:
  • Business Accounts/Lending experience is a plus
  • Symitar and MeridianLink knowledge and experience are a plus

When you join FedChoice
You are not joining just another credit union; you are joining a progressive financial institution. At FedChoice Federal Credit Union, we offer an altogether better banking experience for federal employees and their families and an altogether better working experience for FedChoice employees.
Our competitive benefits and perks include
  • Working in comfortable attire like jeans and sneakers
  • A day off on your birthday
  • Learning & Development opportunities
  • Tuition Reimbursement
  • Employee Assistance Program
  • Employee Loan Rates
  • Medical, dental, vision, and life insurance
  • 401(k) match
  • Flexible Spending Account or Health Savings Account

FedChoice is an equal-opportunity employer.
Salary Description
$125,000.00 - $190, 000.00 Annually

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