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Credit Collections Jobs in Alcoa, TN (NOW HIRING)

Collections Specialist Lead

Oak Ridge, TN ยท On-site

$17.75 - $24/hr

This role requires a strong background in collections strategy, legal/compliance knowledge, and financial analysis , along with excellent communication and advanced Excel skills. The ideal candidate ...

... company credit exposure along with providing customer support as needed. In this role you would ... in collections software and Salesforce * Monitor and review daily receipts (multiple forms of ...

... company credit exposure along with providing customer support as needed. In this role you would ... in collections software and Salesforce * Monitor and review daily receipts (multiple forms of ...

... company credit exposure along with providing customer support as needed. In this role you would ... in collections software and Salesforce * Monitor and review daily receipts (multiple forms of ...

... company credit exposure along with providing customer support as needed. In this role you would ... in collections software and Salesforce * Monitor and review daily receipts (multiple forms of ...

Initiates credit investigations by telephone for new credit account applicants under the direction ... collections or general office procedures; or any combination of training, experience and education ...

Initiates credit investigations by telephone for new credit account applicants under the direction ... collections or general office procedures; or any combination of training, experience and education ...

Initiates credit investigations by telephone for new credit account applicants under the direction ... collections or general office procedures; or any combination of training, experience and education ...

Company Description Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces.

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Credit Collections information

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How much do credit collections jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for credit collections in Alcoa, TN is $21.39, according to ZipRecruiter salary data. Most workers in this role earn between $18.22 and $24.28 per hour, depending on experience, location, and employer.

What is credit collections?

Credit Collections refers to the process of recovering unpaid debts from individuals or businesses who have borrowed money or purchased goods or services on credit. Professionals in this field work to ensure that overdue accounts are paid, often by contacting customers, negotiating payment plans, and sometimes initiating legal action if necessary. The goal is to minimize financial losses for the company while maintaining positive customer relationships whenever possible. Credit Collections specialists must have strong communication and negotiation skills, as well as a good understanding of financial regulations and company policies.

What are the key skills and qualifications needed to thrive as a credit collections specialist?

To thrive as a Credit Collections Specialist, you need a solid understanding of accounting principles, credit management, and collections processes, typically supported by a relevant degree or equivalent experience. Familiarity with collections software, CRM systems, and proficiency in Excel are often required, along with knowledge of relevant regulations. Excellent negotiation, communication, and problem-solving skills help professionals handle challenging conversations and build positive client relationships. These skills are crucial for maximizing recoveries, maintaining customer goodwill, and ensuring compliance with legal standards.

What are some common challenges faced in a credit collections role, and how are they typically addressed?

Professionals in Credit Collections often encounter challenges such as negotiating with customers who are experiencing financial difficulties, managing a high volume of accounts, and maintaining positive customer relationships while ensuring timely payments. These challenges are typically addressed through strong communication and negotiation skills, using customer relationship management (CRM) tools to track interactions, and collaborating closely with sales and finance teams to resolve disputes. Ongoing training in conflict resolution and staying updated on company policies also help collections specialists navigate these situations effectively.

Is working in credit collections a good job?

Working in credit collections involves contacting customers to recover overdue payments and often requires strong communication and negotiation skills. The job can offer steady employment and opportunities for advancement, but it may also involve high-pressure situations and rejection. Compensation varies by employer and experience, and some roles may require certifications or familiarity with collection software.

What cities near Alcoa, TN are hiring for Credit Collections jobs?

Cities near Alcoa, TN with the most Credit Collections job openings:

Infographic showing various Credit Collections job openings in Alcoa, TN as of August 2026, with employment types broken down into 84% Full Time, 15% Part Time, and 1% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $44,495 per year, or $21.4 per hour.

Collections Specialist Lead

INVO UNDERWRITING LLC

Oak Ridge, TN โ€ข On-site

$17.75 - $24/hr

Other

Posted 19 days ago


Job description

Position Summary

We are seeking an experienced and results-driven Collections Specialist Lead to support and oversee our accounts receivable and collections operations within the insurance industry. This role requires a strong background in collections strategy, legal/compliance knowledge, and financial analysis, along with excellent communication and advanced Excel skills.

The ideal candidate will ensure timely collection of outstanding balances while maintaining compliance with applicable regulations and fostering positive client relationships.

Key Responsibilities

  • Manage and oversee the day-to-day collections process for insurance premiums, fees, and receivables
  • Develop and implement effective collections strategies to reduce delinquency and improve cash flow
  • Monitor and analyze aging reports, actively working to resolve past-due accounts
  • Collaborate with internal teams (billing, underwriting, customer service) to resolve discrepancies
  • Handle escalated accounts, including negotiations, payment plans, and dispute resolution
  • Partner with legal counsel and external agencies on collections-related legal actions, including liens, judgments, or litigation as necessary
  • Prepare and present reports, forecasts, and performance metrics to leadership
  • Identify process improvements and implement efficiencies within the collections workflow
  • Train, mentor, and supervise collections staff (if applicable)

Required Qualifications

  • Associate's degree, Accounting, Business Administration, or related field (or equivalent experience)
  • 5+ years of collections experience, preferably within the insurance or financial services industry
  • Demonstrated experience handling legal aspects of collections, including working with attorneys or legal recovery processes
  • Strong knowledge of collections laws, compliance standards, and risk management practices
  • Advanced proficiency in Microsoft Excel (pivot tables, VLOOKUP/XLOOKUP, data analysis, reporting)
  • Excellent verbal and written communication skills, with the ability to handle sensitive conversations professionally
  • Strong analytical thinking and problem-solving abilities
  • Ability to manage multiple priorities in a fast-paced environment

Preferred Qualifications

  • Familiarity with insurance billing systems and reporting platforms
  • Hands-on experience in a collections environment

Key Competencies

  • Strategic Thinking
  • Negotiation & Conflict Resolution
  • Attention to Detail
  • Regulatory & Legal Awareness
  • Data Analysis & Reporting
  • Customer Relationship Management

Work Environment

  • Office environment with 8 am to 5 pm, weekday schedule
  • Occasional interaction with external legal partners and agencies

Why Join Us

  • Competitive compensation and benefits package
  • Opportunity to impact financial performance and operational efficiency
  • Collaborative and professional work environment