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Credit Collections Associate Jobs in Mobile, AL (NOW HIRING)

U.S. Navy

RETAIL SERVICES SPECIALIST

Mobile, AL · On-site

Serving as cash collections agents * Operating and maintaining vending and cash collection machines ... College credit hours toward a bachelor's or associate degree through the American Council on ...

U.S. Navy

RETAIL SERVICES SPECIALIST

Mobile, AL

Serving as cash collections agents * Operating and maintaining vending and cash collection machines ... College credit hours toward a bachelor's or associate degree through the American Council on ...

HireRise Partners, LLC

Director of Billing

Daphne, AL

$46K - $61K/yr

Review patient balances, collection accounts, refunds, credit balances, and overpayments for ... Associate's degree or additional post-secondary education preferred. * Certified Professional Coder ...

All JobsCredit Collections Associate JobsCredit Collections Associate Jobs in Mobile, AL

Credit Collections Associate information

See Mobile, AL salary details

$19

$23

$26

How much do credit collections associate jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for credit collections associate in Mobile, AL is $23.22, according to ZipRecruiter salary data. Most workers in this role earn between $21.73 and $24.09 per hour, depending on experience, location, and employer.

What are some common challenges credit collections associates face when working with customers, and how are these challenges typically addressed?

Credit Collections Associates often encounter challenges such as negotiating payment plans with customers who are experiencing financial difficulties or handling situations where customers are unresponsive. These challenges are typically addressed through developing strong communication and negotiation skills, maintaining professionalism, and following company protocols for escalation. Team collaboration is also essential, as associates often work closely with supervisors or legal teams to resolve complex cases and ensure compliance with regulations.

What are the key skills and qualifications needed to thrive as a credit collections associate?

To thrive as a Credit Collections Associate, you need strong analytical abilities, attention to detail, and a background in finance or accounting, often supported by a high school diploma or associate degree. Familiarity with collections management software, CRM systems, and basic Excel functions is typically required. Outstanding communication, negotiation skills, and resilience help build rapport with clients and manage challenging conversations. These skills ensure effective debt recovery, minimize financial risk, and maintain positive customer relationships for the organization.

What is the difference between Credit Collections Associate vs Credit Analyst?

AspectCredit Collections AssociateCredit Analyst
Primary RoleFocuses on collecting overdue payments and managing delinquent accountsAssesses creditworthiness of clients and analyzes credit data
Required SkillsCommunication, negotiation, debt recoveryFinancial analysis, risk assessment, data interpretation
Work EnvironmentCollections departments, customer service settingsFinance, banking, lending institutions
CertificationsTypically none required; some roles may prefer collections or finance certificationsOften requires finance or credit certifications (e.g., CFA, credit certifications)

While both roles operate within the credit industry, a Credit Collections Associate primarily handles debt recovery and account management, whereas a Credit Analyst evaluates credit risk and financial data to inform lending decisions. They share some skills but serve different functions within financial organizations.

What does a credit collections associate do?

A Credit Collections Associate is responsible for contacting customers to collect outstanding payments on overdue accounts. They review account histories, negotiate payment arrangements, and provide information regarding invoices and payment terms. Their role also involves maintaining accurate records of communications and payments, and escalating unresolved accounts as needed. The goal is to ensure timely payment while maintaining positive relationships with customers.
What job categories do people searching Credit Collections Associate jobs in Mobile, AL look for? The top searched job categories for Credit Collections Associate jobs in Mobile, AL are:
Credit Collections Associate jobs near you
Infographic showing various Credit Collections Associate job openings in Mobile, AL as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 27% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $48,301 per year, or $23.2 per hour.

Inside Sales Account Manager

Southeastern Freight Lines

Mobile, AL • On-site

Full-time

Re-posted 20 days ago

Southeastern Freight Lines rating

8.7

Company rating: 8.7 out of 10

Based on 44 frontline employees who took The Breakroom Quiz

2nd of 64 rated delivery companies

Job description

As an Inside Sales Account Manager, you will be responsible for shipment and revenue growth of an assigned sales territory which may include Account in multiple Service Center. The assigned sales territory will primarily include customers who require less face-to-face interaction and more phone and email communication. You will provide direct support to the local Account Manager(s) at assigned Service Center, as well as research opportunities and work with Account Managers to develop internal solutions that promote customer satisfaction and business growth.

Initiate telephone calls to existing and prospective account. Present the Company’s capabilities, advantages, coverage, and all services. Utilize business intelligence resources and tools (Tableau Dashboards, etc.) to identify opportunities and grow the Company's market share. Negotiate price when setting up new account by gathering competitive data, submitting Pricing Adjustment Requests (PARs), and distributing published pricing. Work the Service Center Miscellaneous Report to identify potential opportunities and keep Service Center Non Credit/Chargebacks to a minimum. Manage and analyze Quote Reports (Canada, Puerto Rico, etc.) to determine business the Company is handling compared to opportunities the Company is missing. Manage all customer satisfaction and problem resolution issues including freight bill corrections, weight and inspection issues, lost and damaged claim issues, missed pickups, collections, etc. Responsible for making decisions regarding the management of a specific account to include negotiating pricing, working with the Operations Department as it relates to service capabilities and commitments to customers, etc. Responsible for interacting with internal customers from various departments on a daily basis during the management of individual Account. This interaction may be with associates in Pricing, National Account, Claims, Revenue Accounting, etc. Identify and sell the Company’s eShipping Exchange solutions to customers in the territory when applicable.

For this role, you will need to have a High School Diploma, 1 year of customer service and sales (inside or outside) experience. We would prefer for you to have a Bachelor's Degee.

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About Southeastern Freight Lines

Sourced by ZipRecruiter

Southeastern Freight Lines is a freight transportation company based in Lexington, SC, US. The company operates in the trucking and transportation industry, specializing in customized solutions for regional less-than-truckload (LTL) transportation services. Founded in 1950 by W.T. Cassels, Southeastern Freight Lines initially served a number of states in the southeastern United States. Through the years, the company has significantly expanded, now providing comprehensive transportation solutions all over the continent. Adhering to their mission of meeting or exceeding the needs of every customer – every single time, the company takes pride in consistently delivering top-tier service. Notable achievements include groundbreaking customer service technologies and winning multiple quality awards in their industry.

Company size

5,001 - 10,000 Employees

Headquarters location

Lexington, SC, US

Year founded

1950

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