ZipRecruiter

Log In

1

Credit Collections Associate Jobs in Massachusetts

NSCLP

Bookkeeper (Part-Time)

Mashpee, MA

... monitor collections. * Reconcile bank accounts and credit card statements on a monthly basis ... Associate degree in Accounting, Business, or a related field, or 3-5 years of bookkeeping ...

Soni Resources

Billing Specialist

Needham, MA · On-site

$25 - $28/hr

Post payments, adjustments, credits, and other transactions accurately to the accounting system ... Prepare billing, collections, and accounts receivable reports for management. * Support audits by ...

Robert Half

Accounting Clerk

Turners Falls, MA · On-site

$20 - $22/hr

Associate degree in Accounting, Finance, or related field preferred * 1+ years of accounting ... collections for commercial and/or consumer accounts. * Working knowledge of credit and collection ...

LaBine and Associates

Staff Accountant (Boston)

Boston, MA · On-site

$59K - $78K/yr

... collections. Responsibilities * Review Income Audit report daily * Prepare accounts payable ... Conduct monthly credit meetings and maintain minutes (including returned checks/chargeback logs ...

LaBine and Associates

Staff Accountant (Boston)

Boston, MA · On-site

$59K - $78K/yr

... collections. Responsibilities * Review Income Audit report daily * Prepare accounts payable ... Conduct monthly credit meetings and maintain minutes (including returned checks/chargeback logs ...

U.S. Navy

RETAIL SERVICES SPECIALIST

Babson Park, MA · On-site

Serving as cash collections agents * Operating and maintaining vending and cash collection machines ... College credit hours toward a bachelor's or associate degree through the American Council on ...

U.S. Navy

RETAIL SERVICES SPECIALIST

Cambridge, MA · On-site

Serving as cash collections agents * Operating and maintaining vending and cash collection machines ... College credit hours toward a bachelor's or associate degree through the American Council on ...

U.S. Navy

RETAIL SERVICES SPECIALIST

Brockton, MA · On-site

Serving as cash collections agents * Operating and maintaining vending and cash collection machines ... College credit hours toward a bachelor's or associate degree through the American Council on ...

previous pagenext page

Showing results 21-40

All JobsCredit Collections Associate JobsCredit Collections Associate Jobs in Massachusetts

Credit Collections Associate information

What are some common challenges credit collections associates face when working with customers, and how are these challenges typically addressed?

Credit Collections Associates often encounter challenges such as negotiating payment plans with customers who are experiencing financial difficulties or handling situations where customers are unresponsive. These challenges are typically addressed through developing strong communication and negotiation skills, maintaining professionalism, and following company protocols for escalation. Team collaboration is also essential, as associates often work closely with supervisors or legal teams to resolve complex cases and ensure compliance with regulations.

What are the key skills and qualifications needed to thrive as a credit collections associate?

To thrive as a Credit Collections Associate, you need strong analytical abilities, attention to detail, and a background in finance or accounting, often supported by a high school diploma or associate degree. Familiarity with collections management software, CRM systems, and basic Excel functions is typically required. Outstanding communication, negotiation skills, and resilience help build rapport with clients and manage challenging conversations. These skills ensure effective debt recovery, minimize financial risk, and maintain positive customer relationships for the organization.

What is the difference between Credit Collections Associate vs Credit Analyst?

AspectCredit Collections AssociateCredit Analyst
Primary RoleFocuses on collecting overdue payments and managing delinquent accountsAssesses creditworthiness of clients and analyzes credit data
Required SkillsCommunication, negotiation, debt recoveryFinancial analysis, risk assessment, data interpretation
Work EnvironmentCollections departments, customer service settingsFinance, banking, lending institutions
CertificationsTypically none required; some roles may prefer collections or finance certificationsOften requires finance or credit certifications (e.g., CFA, credit certifications)

While both roles operate within the credit industry, a Credit Collections Associate primarily handles debt recovery and account management, whereas a Credit Analyst evaluates credit risk and financial data to inform lending decisions. They share some skills but serve different functions within financial organizations.

What does a credit collections associate do?

A Credit Collections Associate is responsible for contacting customers to collect outstanding payments on overdue accounts. They review account histories, negotiate payment arrangements, and provide information regarding invoices and payment terms. Their role also involves maintaining accurate records of communications and payments, and escalating unresolved accounts as needed. The goal is to ensure timely payment while maintaining positive relationships with customers.
What are the most commonly searched types of Credit Collections jobs in Massachusetts? The most popular types of Credit Collections jobs in Massachusetts are:
What are popular job titles related to Credit Collections Associate jobs in Massachusetts? For Credit Collections Associate jobs in Massachusetts, the most frequently searched job titles are:
What job categories do people searching Credit Collections Associate jobs in Massachusetts look for? The top searched job categories for Credit Collections Associate jobs in Massachusetts are:
What cities in Massachusetts are hiring for Credit Collections Associate jobs? Cities in Massachusetts with the most Credit Collections Associate job openings:
Credit Collections Associate jobs near you
Infographic showing various Credit Collections Associate job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

OPERATIONS ASSOCIATE II

Freedom Credit Union

Springfield, MA • On-site

$19.54 - $28.60/hr

Full-time

Re-posted 19 days ago

Job description

Description

Primary Summary:

Under limited direction, responsible for coordinating the day to day operation of processes in support of the various products and ancillary functions of various departments. Provides operational support to department personnel as needed. Serves as a key operational resource for the enterprise. Develops, implements, communicates and manages department-related operational policies and procedures.

Essential Functions/Position Responsibilities:

Interfaces with all employees and as needed with branch managers and departmental heads, to ensure effective operations and minimize potential losses. Provides necessary support to branch and other enterprise personnel in posting errors, questions and clarification relating to existing policies and procedures, dealing with requests to add new or change existing policies and procedures and general balancing issues.

Prepares management reports and general ledger reconciliations, which includes approving charge back items (overdraft) and adjustments to clear suspense accounts.

Provides recommendations, documentation and implementation of new and revised procedures for efficient operations.

Serves as the primary representative for all projects directly or indirectly related to deposit products and electronic services. Researches, develops, implements, communicates and enforces all new branch and deposit product related policies and procedures.

Oversees review of system exception and quality control reports for follow-up.

Responsible for Member Privilege and Deposit Collections.

Monitor Electronic Banking reports and registrations.

Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

Requirements

Experience

Five years of financial experience or similar or related experience, including time spent in preparatory positions.

Education/Certifications/Licenses

A high school degree or GED is required.

Interpersonal Skills

A significant level of trust and diplomacy is required to be an effective subject matter expert in the position. In-depth dialogues, conversations and explanations with members, direct and indirect reports and outside vendors of

a sensitive and/or highly confidential nature is a normal part of the day-to-day experience. Communications can involve motivating, influencing, educating and/or advising others on matters of significance.

Other Skills

Demonstrated knowledge of industry rules and regulations related to Bank Secrecy Act, OFAC, Customer Identification Policy, Truth in Savings, Truth in Lending, Regulation CC, Plastic Cards, and Funds Availability, etc. General capabilities in the use of personal computer based business application software.

Apply