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Credit Collections Associate Jobs in Worcester, MA

Soni Resources

Billing Specialist

Needham, MA · On-site

$25 - $28/hr

Post payments, adjustments, credits, and other transactions accurately to the accounting system ... Prepare billing, collections, and accounts receivable reports for management. * Support audits by ...

U.S. Navy

RETAIL SERVICES SPECIALIST

Babson Park, MA · On-site

Serving as cash collections agents * Operating and maintaining vending and cash collection machines ... College credit hours toward a bachelor's or associate degree through the American Council on ...

U.S. Navy

RETAIL SERVICES SPECIALIST

Worcester, MA · On-site

Serving as cash collections agents * Operating and maintaining vending and cash collection machines ... College credit hours toward a bachelor's or associate degree through the American Council on ...

All JobsCredit Collections Associate JobsCredit Collections Associate Jobs in Worcester, MA

Credit Collections Associate information

See Worcester, MA salary details

$19

$23

$26

How much do credit collections associate jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for credit collections associate in Worcester, MA is $23.35, according to ZipRecruiter salary data. Most workers in this role earn between $21.83 and $24.23 per hour, depending on experience, location, and employer.

What are some common challenges credit collections associates face when working with customers, and how are these challenges typically addressed?

Credit Collections Associates often encounter challenges such as negotiating payment plans with customers who are experiencing financial difficulties or handling situations where customers are unresponsive. These challenges are typically addressed through developing strong communication and negotiation skills, maintaining professionalism, and following company protocols for escalation. Team collaboration is also essential, as associates often work closely with supervisors or legal teams to resolve complex cases and ensure compliance with regulations.

What are the key skills and qualifications needed to thrive as a credit collections associate?

To thrive as a Credit Collections Associate, you need strong analytical abilities, attention to detail, and a background in finance or accounting, often supported by a high school diploma or associate degree. Familiarity with collections management software, CRM systems, and basic Excel functions is typically required. Outstanding communication, negotiation skills, and resilience help build rapport with clients and manage challenging conversations. These skills ensure effective debt recovery, minimize financial risk, and maintain positive customer relationships for the organization.

What is the difference between Credit Collections Associate vs Credit Analyst?

AspectCredit Collections AssociateCredit Analyst
Primary RoleFocuses on collecting overdue payments and managing delinquent accountsAssesses creditworthiness of clients and analyzes credit data
Required SkillsCommunication, negotiation, debt recoveryFinancial analysis, risk assessment, data interpretation
Work EnvironmentCollections departments, customer service settingsFinance, banking, lending institutions
CertificationsTypically none required; some roles may prefer collections or finance certificationsOften requires finance or credit certifications (e.g., CFA, credit certifications)

While both roles operate within the credit industry, a Credit Collections Associate primarily handles debt recovery and account management, whereas a Credit Analyst evaluates credit risk and financial data to inform lending decisions. They share some skills but serve different functions within financial organizations.

What does a credit collections associate do?

A Credit Collections Associate is responsible for contacting customers to collect outstanding payments on overdue accounts. They review account histories, negotiate payment arrangements, and provide information regarding invoices and payment terms. Their role also involves maintaining accurate records of communications and payments, and escalating unresolved accounts as needed. The goal is to ensure timely payment while maintaining positive relationships with customers.
What job categories do people searching Credit Collections Associate jobs in Worcester, MA look for? The top searched job categories for Credit Collections Associate jobs in Worcester, MA are:
Credit Collections Associate jobs near you
Infographic showing various Credit Collections Associate job openings in Worcester, MA as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 27% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $48,568 per year, or $23.4 per hour.

Credit Counselor

American Consumer Credit Counseling

Auburndale, MA • Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 12 days ago

Job description

American Consumer Credit Counseling is a leading nonprofit agency dedicated to helping individuals and families achieve financial wellness through confidential counseling, debt management programs, and educational resources. With nationwide service delivered online and by phone, our mission is to empower clients to take control of their financial futures.

As a Credit Counselor, you will play a pivotal role in guiding clients toward improved financial health. You will provide personalized support and actionable solutions to help clients manage debt and build better financial habits.

Key responsibilities include:

  • Natural ability to build trust and rapport with clients from various backgrounds.
  • Be empathetic, a good listener, and comfortable having sensitive conversations about personal finances.
  • Ability to connect with people, understand their challenges, and guide them with compassion and clarity toward financial solutions.
  • Answer incoming calls from individuals seeking financial education or credit counseling support.
  • Conduct one-on-one credit counseling sessions with clients via phone by reviewing their budgets and providing personalized recommendations on financial solutions, including debt management programs, bankruptcy options, credit remediation, collections, and credit reporting issues.
  • Deliver financial education, create client budgets, and assist with the enrollment process into ACCC programs.
  • Process consumer applications by accurately entering client information and budget details into internal systems and affiliate databases.
  • Follow up with prospective clients to encourage them to begin or continue the counseling process.
  • Enroll qualified clients into appropriate debt consolidation or financial assistance programs.
  • Verify client-provided information using internal databases and approved information sources to ensure accuracy and compliance.
  • Assess client budgets, income, and debt obligations to identify opportunities for improvement
  • Educate clients on credit reports, credit scores, and strategies for maintaining healthy financial habits
  • Recommend tailored debt management plans and repayment strategies
  • Document client interactions and maintain accurate, confidential records

Requirements

Required Qualifications
  • High School Diploma or equivalent, Associates or Bachelors preferred
  • 1–2 years of experience in credit counseling, financial coaching, or debt management
  • Specialized Knowledge, Licenses, Certifications-NFCC Credit Counselor Certification (to be obtained within the first six months of employment)
  • Experience analyzing client budgets, income, and debt to create actionable repayment plans
  • Experience providing one-on-one counseling or coaching to clients in a confidential setting (phone and/or online)
  • Day-to-day proficiency with Microsoft Excel and Outlook
  • Authorized to work in the United States
  • Availability to work Mon–Thu 2:00–10:00 PM ET and Fri 12:00–8:00 PM ET

Physical Requirements

    • Prolonged sitting at a desk and working on a computer (up to 8+ hours/day)
    • Talking on the phone for extended periods of time
    • Frequent use of hands/fingers for typing and operating a keyboard, mouse, and phone
    • Ability to wear a headset for extended periods
    • Vision sufficient to read computer screens and documents
    • Hearing sufficient to understand customer conversations via phone
    • Occasional walking or standing, depending on office layout or home setup
    • Lifting up to 10-15 lbs., such as small office supplies or materials (optional; depends on setting)
Preferred Qualifications
  • Knowledge of credit reports, credit scoring, and consumer lending
  • Experience educating clients on credit reports, scores, and healthy financial habits
  • Experience recommending debt management plans and repayment strategies
  • Spanish language proficiency
  • Availability to work one Saturday per month

Working Conditions

  • Lifting & Physical Requirements: Employees may need to sit or stand for extended periods during the workday. The role may require occasional reaching, bending, or lifting of materials up to 15 pounds. Proper ergonomics and workspace setup are encouraged to ensure comfort and safety.
  • Work Environment: A quiet, dedicated workspace is required, free from distractions, to effectively perform job duties. Employees must maintain a professional environment for virtual meetings and client calls. Reliable internet access and a functional computer or device are essential for performing job functions.
  • Equipment and Tools: The company provides all necessary equipment, including a computer, phone, headset, and other tools required to perform job duties remotely. Employees are responsible for maintaining a reliable high speed internet connection to ensure smooth performance of job functions.
  • Work Schedule and Availability: Employees must adhere to their designated work hours and be available for scheduled meetings, calls, and tasks, unless time off or schedule adjustments have been approved in advance. Employees are also responsible for keeping their schedule up to date and notifying their supervisor of any changes to their working hours.

Benefits

  • Competitive hourly compensation of $21–$23 plus bonus opportunities
  • Comprehensive health insurance including medical, dental, and vision coverage
  • Medical and dependent Flexible Spending Account (FSA)
  • Short-Term and Long-Term Disability; Life Insurance
  • 401(k) retirement plan with company matching
  • Paid time off and paid holidays
  • Remote work flexibility
  • Professional development and training opportunities
  • Supportive team environment and mission-driven culture