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Credit Collections Associate Jobs in Worcester, MA

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Credit Collections Associate information

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$19

$23

$26

How much do credit collections associate jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for credit collections associate in Worcester, MA is $23.35, according to ZipRecruiter salary data. Most workers in this role earn between $21.83 and $24.23 per hour, depending on experience, location, and employer.

What does a credit collections associate do?

A Credit Collections Associate is responsible for contacting customers to collect outstanding payments on overdue accounts. They review account histories, negotiate payment arrangements, and provide information regarding invoices and payment terms. Their role also involves maintaining accurate records of communications and payments, and escalating unresolved accounts as needed. The goal is to ensure timely payment while maintaining positive relationships with customers.

What are the key skills and qualifications needed to thrive as a credit collections associate?

To thrive as a Credit Collections Associate, you need strong analytical abilities, attention to detail, and a background in finance or accounting, often supported by a high school diploma or associate degree. Familiarity with collections management software, CRM systems, and basic Excel functions is typically required. Outstanding communication, negotiation skills, and resilience help build rapport with clients and manage challenging conversations. These skills ensure effective debt recovery, minimize financial risk, and maintain positive customer relationships for the organization.

What are some common challenges credit collections associates face when working with customers, and how are these challenges typically addressed?

Credit Collections Associates often encounter challenges such as negotiating payment plans with customers who are experiencing financial difficulties or handling situations where customers are unresponsive. These challenges are typically addressed through developing strong communication and negotiation skills, maintaining professionalism, and following company protocols for escalation. Team collaboration is also essential, as associates often work closely with supervisors or legal teams to resolve complex cases and ensure compliance with regulations.

What is the difference between Credit Collections Associate vs Credit Analyst?

AspectCredit Collections AssociateCredit Analyst
Primary RoleFocuses on collecting overdue payments and managing delinquent accountsAssesses creditworthiness of clients and analyzes credit data
Required SkillsCommunication, negotiation, debt recoveryFinancial analysis, risk assessment, data interpretation
Work EnvironmentCollections departments, customer service settingsFinance, banking, lending institutions
CertificationsTypically none required; some roles may prefer collections or finance certificationsOften requires finance or credit certifications (e.g., CFA, credit certifications)

While both roles operate within the credit industry, a Credit Collections Associate primarily handles debt recovery and account management, whereas a Credit Analyst evaluates credit risk and financial data to inform lending decisions. They share some skills but serve different functions within financial organizations.

What are popular job titles related to Credit Collections Associate jobs in Worcester, MA?

For Credit Collections Associate jobs in Worcester, MA, the most frequently searched job titles are:

What job categories do people searching Credit Collections Associate jobs in Worcester, MA look for?

The top searched job categories for Credit Collections Associate jobs in Worcester, MA are:

What cities near Worcester, MA are hiring for Credit Collections Associate jobs?

Cities near Worcester, MA with the most Credit Collections Associate job openings:

Credit Collections Associate jobs near you
Infographic showing various Credit Collections Associate job openings in Worcester, MA as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 27% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $48,568 per year, or $23.4 per hour.

Loan Servicing Operations Representative

The Cape Cod Five Cents Savings Bank

Leominster, MA • On-site

$19.75 - $24.75/hr

Full-time

Re-posted 6 days ago

Job description

Salary Grade : 12
SUMMARY:
Performs a wide variety of service and operational duties in support of residential and consumer loan operations. Performs a variety of investor reporting and accounting duties in support of the residential lending secondary market function in conformance with established Investor and Bank policies and procedures. Resolves issues and provides internal and external customer support. Provides outstanding customer service efficiently, effectively and in conformance with Investor, State and Federal regulatory guidelines.
ESSENTIAL JOB FUNCTIONS & RESPONSIBILITIES:
Operational Responsibilities
  1. Performs multiple loan operations activities including preparing and booking new loans, mortgages, and consumer loans, processing mortgage payments and payoffs, ACH and exception payment handling, escrowing real estate tax, insurance monitoring, loan maintenance, rate reviews, service audits, prepares credit references, prepares and issues mortgage discharges, researches real estate documentation for partial releases and prepares construction advances.
  2. Reviews and audits new loan set up data to ensure the accuracy of each loan entered on the loan system.
  3. Responsible for daily, monthly and bi-monthly investor reporting and remitting consisting of very large dollar amounts.
  4. Responsible for timely reconciliations and balancing of departmental G/L and DDA accounts.
  5. Daily loan control balancing, Master Card and Visa machine balancing, unapplied payments, exception processing and rejected payments.
  6. Monitors and responsible for accurate, complete loan retention following bank and investor guidelines.
  7. Monitors and follows up on escrow accounts to ensure timely payment to all cities and towns, and all hazard, flood and private mortgage insurance. Resolves tax disputes with towns, customers, etc. Contacts delinquent property tax customers.
  8. Coordinates any tax issues with Collections and OREO manager. Maintains associated record keeping and periodically prepares escrow analysis.
  9. Responsible for monitoring and accuracy of customer annual rate adjustment notifications.
  10. Prepares complex loan modification documents and performs maintenance of recast payments.
  11. Weekly preparation of bank control rate index data which sets interest rates on all bank loans.
  12. Trains new team members on multiple technology systems including loan system, tax processing, payment processing, and lender placed insurance.
  13. Monthly investor default reporting of complex data.
  14. Responsible for making all system changes to the terms of existing mortgages.
  15. In the performance of respective tasks and duties, the employee is expected to maintain knowledge of and ensure compliance with Bank Secrecy Act regulations and all other regulatory, security and bank policies.
  16. Attend all required training sessions and complete all required on-line training courses.
  17. Participates as loan operations expert on various committees.
  18. Perform additional duties as required.

Customer Service
  1. Delivers superior level of internal and external customer service by responding to customer inquiries, resolving complex problems and researching loan issues in a timely manner. Escalates more complex problems to Loan Operations Coordinator or Manager.
  2. Provides frequent and daily customer service support to the branch network, local municipalities, insurance, flood and property tax vendors.
  3. Performs electronic storage functions of active and paid loan documentation.

Compliance
  1. Ensure departmental compliance with all State, Federal and investor requirements.
  2. Is fluently knowledgeable of all loan products, programs and investor requirements.
  3. Implements all Audit and Compliance changes as required by new or amended regulations.
  4. Work closely with compliance teams.
  5. Update department procedures and disaster recovery plan as required.

QUALIFICATIONS:
EDUCATION & CERTIFICATIONS:
  • Associates degree or equivalent experience.

KNOWLEDGE, SKILLS & ABILITIES:
  • Minimum one year banking or financial services experience preferably in a loan servicing/support environment.
  • Demonstrated ability to handle confidential information.
  • Ability to produce large volumes of accurate work within defined time guidelines.
  • Knowledge of accounting fundamentals.
  • Strong understanding of loan systems.
  • Ability to exercise independent judgment.
  • Ability to handle multiple tasks while paying attention to financial and administrative details.
  • Computer skills to include Word, Excel, and Adobe.
  • Strong interpersonal and communication skills. Requires the ability to handle frequent communication with internal and external customers.

COMPETENCIES:
  • Must have cyber security awareness to protect the digital environment, the Bank, and customers.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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