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Credit Collections Agent Jobs (NOW HIRING)

Credit Wise Recovery Solutions

Virtual Collections Specialist Credit Wise Recovery Solutions is currently seeking virtual agents that have 1+ years of 3rd party collections experience to work from home. At CWR, your earning ...

SEQUIUM ASSET SOLUTIONS LLC

As a 1st Party Collections Representative, you'll play a vital role in managing delinquent accounts for credit cards, home improvement loans, merchant credit cards, medical accounts, and more. You'll ...

Cwrs

Virtual Collections Specialist Credit Wise Recovery Solutions is currently seeking virtual agents that have 1+ years of 3rd party collections experience to work from home! At CWR, your earning ...

Everon LLC

Collection Agent

Irving, TX · On-site

Initiate outbound calls to correct credit card payment errors, determine appropriate account number ... Experience: * Zero (0) to Two (2) years of Collections experience. Equal Opportunity Employer ...

Colonial Auto Finance

Loss Recovery Agent

Rogers, AR · On-site

$15/hr

We are deeply passionate about providing transportation solutions to credit-challenged individuals ... Process Helpdesk tickets received for the Collections department. * Assist dealerships with vehicle ...

America's Car-Mart, Inc.

Loss Recovery Agent

Rogers, AR · On-site

$15/hr

We are deeply passionate about providing transportation solutions to credit-challenged individuals ... Process Helpdesk tickets received for the Collections department. * Assist dealerships with vehicle ...

Bmo

Bilingual Pre-Delinquency Contact Center Agent

... credit knowledge and skills according to the established qualification standards. * Knowledge of federal, state/provincial and local laws pertaining to Consumer Collections and functional area - Good.

CoolSys

Billing Agent

Phoenix, AZ

$21 - $23/hr

Processes credit and credit/rebills as requested. * Prints and submits final invoices to customer ... Follows up on aging invoices regarding payment status and supports Collections Agent for invoices ...

New

Navitas Credit Corp

Recovery Agent

Columbia, SC · On-site

$50K - $60K/yr

The Recovery Agent's main purpose is to minimize loss on severely delinquent accounts through negotiations, repossession and other available options. DUTIES AND RESPONSIBILITIES: * Maintain a working ...

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Credit Collections Agent information

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How much do credit collections agent jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for credit collections agent in the United States is $18.06, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $20.43 per hour, depending on experience, location, and employer.

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For Credit Collections Agent jobs, the most frequently searched job titles are:

Customer Solutions Professional - Consumer Collections Agent

Phoenix, AZ • On-site

Real Time Resolutions Inc
Finance and Insurance • 201 - 500 employees
Learn more about Real Time Resolutions Incexternal

$18 - $24/hr

Full-time

Re-posted 5 days ago

Job description

Summary
The Customer Solutions Professional (CSP) plays a pivotal role in the consumer collections department and is responsible for driving revenue and meeting monthly collection goals by contacting consumers, discussing their account status, and negotiating optimal payment arrangements on behalf of our clients. The CSP will manage a portfolio of charged-off, delinquent consumer accounts referred by clients.
Essential Functions
  • Monitor assigned queues and follow up accordingly with customers, investors & attorneys.
  • Deliver an exceptional customer experience through empathetic and solution-oriented interactions.
  • Review ongoing workout plans with customers, evaluate their needs & issues and counsel them appropriately.
  • Analyze credit reports, loan histories, personal records & assets and make recommendations to managers.
  • Ensure compliance with federal, state & local regulations pertaining to collections and bankruptcy practices.
  • Document customer interactions thoroughly and accurately within RTR's collections system.

Qualifications and Skills
  • Bachelor's degree in relevant field or equivalent related work experience is required.
  • Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
  • Prior experience in collections a plus.
  • Proven track record as a top performer.
  • Strong negotiation and persuasive selling skills required.
  • Goal-oriented with a drive to achieve results.
  • Self-motivated with strong attention to details.
  • Ability to multi-task and produce high quality work in a fast-paced environment.
  • Articulate and professional in all communications.

Work Environment
This job operates in a hybrid setting, splitting time between professional office environment and remote home office set up. In both scenarios, this role routinely uses standard office equipment, including electronic keyboard, mouse, and telephone.
  • Office Call Center: When in the office, the environment is a typical call center within a professional office setting. This includes working alongside other team members in a structured setting, which may involve background noise and the necessity for cooperative and coordinated team interactions.
  • Remote Home Office: When working remotely, the employee is expected to maintain a dedicated and quiet workspace free from distractions, mirroring the professional standards of the call center environment. Employees must ensure a reliable internet connection and the capability to securely access company systems.

Both environments require the ability to maintain high productivity and consistent communication standards. The company may provide specific guidelines on the home office setup to ensure compliance with security and performance requirements.
Physical Demands
The physical demands listed here are representative of those that must be met by an employee to successfully perform the essential functions of this role. This position is primarily office based and extensively involves telecommunications.
  • Voice Clarity and Communication: Regular use of a clear, articulate, and professional speaking voice essential for effective customer communication. This role requires continuous verbal interactions, making the ability to speak clearly and intelligibly a fundamental job requirement.
  • Prolonged Sedentary Work: Employees will typically spend extended periods seated, engaging in telephone conversations and computer work. Comfort with prolonged sitting and screen use is necessary.
  • Repetitive Hand and Wrist Motions: Frequent use of hands and wrists for typing and navigating computer systems is required.
  • Occasional Lifting: Employees might need to lift and handle office supplies up to 20 pounds occasionally.

These requirements are considered essential for the performance of this job's duties. In cases of medical limitations affecting these abilities, the necessity of performing these essential functions will be a consideration in evaluating reasonable accommodations and determining the appropriateness of medical certification for return to work.
Position Type/Expected Hours of Work
This is a full-time position; extended work hours and/or overtime may be required as dictated and/or approved by management and business needs.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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