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Credit Card Customer Service Jobs in Racine, WI (NOW HIRING)

Milwaukee Division

Customer Service Representative

Milwaukee, WI · On-site

$15.75 - $21.50/hr

Receive cash, checks and credit card payments from customers and record the amount received on the ... Verify parts and service invoices to batch posting report must account for all invoices closed from ...

Milwaukee Division

Customer Service Representative

Milwaukee, WI · On-site

$15.75 - $21.50/hr

Receive cash, checks and credit card payments from customers and record the amount received on the ... Verify parts and service invoices to batch posting report must account for all invoices closed from ...

Fleet Farm

Customer Service Team Member

Muskego, WI · On-site

$12.25 - $16/hr

The Customer Service Team Member will provide a friendly and efficient check-out experience. The ... Process and handle monetary transactions including cash, check, gift card, credit/debit card, etc.

Lakes Gas Co

Customer Service Representative

Kenosha, WI

$16 - $21.50/hr

Come join our winning team as a Customer Service Representative! Lakes Gas has an exciting ... Responsible for the cash and credit card activities while performing account reconciliations.

Lakes Gas Co

Customer Service Representative

Kenosha, WI · On-site

$16 - $21.50/hr

Come join our winning team as a Customer Service Representative! Lakes Gas has an exciting ... Responsible for the cash and credit card activities while performing account reconciliations.

Lakes Gas Co

Customer Service Representative

Kenosha, WI · On-site

$16 - $21.50/hr

Come join our winning team as a Customer Service Representative! Lakes Gas has an exciting ... Responsible for the cash and credit card activities while performing account reconciliations.

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All JobsCredit Card Customer Service JobsCredit Card Customer Service Jobs in Racine, WI

Credit Card Customer Service information

See Racine, WI salary details

$12

$21

$30

How much do credit card customer service jobs pay per hour?

As of Aug 1, 2026, the average hourly pay for credit card customer service in Racine, WI is $21.75, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $24.33 per hour, depending on experience, location, and employer.

What is a Credit Card Customer Service job?

A Credit Card Customer Service job involves assisting cardholders with account inquiries, billing issues, payments, disputes, and fraud concerns. Representatives provide support via phone, chat, or email, helping customers understand their card benefits, rewards, and terms. They also handle lost or stolen card reports and guide customers through troubleshooting transactions. Excellent communication and problem-solving skills are essential for success in this role.

What are the key skills and qualifications needed to thrive in the Credit Card Customer Service position, and why are they important?

To excel in Credit Card Customer Service, you need strong communication, problem-solving abilities, and basic computer proficiency, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and credit card processing systems is typically required. Outstanding patience, active listening, and conflict resolution skills help you stand out when assisting diverse customers. These abilities are crucial for resolving account issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.

What are the typical daily responsibilities of a Credit Card Customer Service representative?

As a Credit Card Customer Service representative, your daily tasks typically include answering customer inquiries by phone or chat, resolving concerns related to billing, card activation, payments, and lost or stolen cards. You will often work closely with other departments to resolve complex account issues and may need to provide clear guidance to customers about credit card features or fraud protection. The role also involves documenting interactions and ensuring accurate record-keeping in the company's customer management systems. Working in this position, you’ll develop expertise in both technical systems and customer care, providing a dynamic environment ideal for building transferable skills.

What are the most commonly searched types of Credit Card Customer Service jobs in Racine, WI? The most popular types of Credit Card Customer Service jobs in Racine, WI are:
What are popular job titles related to Credit Card Customer Service jobs in Racine, WI? For Credit Card Customer Service jobs in Racine, WI, the most frequently searched job titles are:
What job categories do people searching Credit Card Customer Service jobs in Racine, WI look for? The top searched job categories for Credit Card Customer Service jobs in Racine, WI are:
What cities near Racine, WI are hiring for Credit Card Customer Service jobs? Cities near Racine, WI with the most Credit Card Customer Service job openings:
Credit Card Customer Service jobs near you
Infographic showing various Credit Card Customer Service job openings in Racine, WI as of July 2026, with employment types broken down into 1% As Needed, 77% Full Time, 21% Part Time, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $45,233 per year, or $21.7 per hour.

Debit Card Dispute Associate

landmarkcu

Brookfield, WI

Other

Posted 5 days ago

Job description

At Landmark Credit Union, we succeed by putting people first - and that starts with you. Our culture of inclusion and collaboration enables us to support our members’ financial wellbeing, positively impact the communities we serve, and help our associates grow their careers. Bring your authentic self to work as part of an organization where you’ll feel valued for your unique qualities, are enabled to reach your full potential, and are recognized for your contributions to our success. We strive to ensure you feel empowered to grow and succeed, while also feeling valued and taken care of, as we all do our part to put people first. We invite you to learn more about this and other opportunities at Landmark Credit Union.
 
NATURE AND SCOPE
Reports to the Manager, Debit Disputes. Reviews and processes debit card disputes in accordance with REG E and Visa chargeback rights. Assists in fraud detection and mitigation in other delivery channels including, but not limited to, point of sale and e-commerce. Reviews and analyzes accounts and customer situations that may require specialized resolution.
 
REQUIREMENTS
1. High school diploma or equivalent, and a minimum one year financial industry experience with managing REG E claims and the chargeback process required.
2. Experience or ability to gain proficiency in all programs and systems used for this job.
3. Proficiency in dealing with customer issues in both a routine and complex environment.
4. Must have the ability to use independent judgment and discretion in various situations while maintaining a high degree of confidentiality.
5. Excellent verbal and written communication skills, problem solving skills, organizational skills and the ability to work independently.
6. Must develop a thorough understanding of company policies and procedures as they relate to this position. Must comply with all company policies and procedures and all job-related state and federal laws and regulations.
 
PRINCIPAL ACCOUNTABILITIES
1. Processes daily debit card claims to ensure compliance. Determines if claim is authorized or unauthorized and responds appropriately.
2. Works with merchants, branch staff and/or members to gather information as needed to make determinations on disputes.
3. Contacts cardholders to verify if transactions are valid. Responds to all calls, emails, and other correspondence to answer questions and resolve issues with disputes.
4. Drafts and sends notice to member indicating a provisional credit applied to their account while the dispute investigation takes place.
5. Tracks fraudulent transactions through fraud management system, and includes involved dollar amounts to show how much fraud was exposed, lost and/or prevented.
6. Conducts external research to ensure truthfulness of dispute claims, when needed.
7. Performs other duties as assigned.
 
EEO/Veterans/Disabled

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