ZipRecruiter

Log In

1

Credit Card Customer Service Jobs in Washington (NOW HIRING)

Aplaro Ltd

Credit Business Analyst, Growth

Washington, DC · On-site

$150 - $200/hr

By using data and customer feedback, we design growth initiatives that expand our credit card offerings. We aim to make financial services accessible to everyone, building programs that support ...

Lendable

Head of Credit - International Cards

Arlington, VA · On-site

$200 - $250/hr

Loved by customers with the best reviews in the market (4.9 across 10,000s of reviews on Trustpilot ... The ideal candidate combines deep credit risk expertise with proven experience managing credit card ...

RANVERTIFF LLC DBA THE UPS STORE

Be Seen First

Retail Customer Service Associate

Herndon, VA · On-site

$14 - $16/hr

As a Customer Service Associate, you'll be the face of our store -- helping customers with shipping ... Operate POS systems and handle cash and credit card transactions * Maintain a clean, organized, and ...

next page

Showing results 1-20

All JobsCredit Card Customer Service JobsCredit Card Customer Service Jobs in Washington

Credit Card Customer Service information

See Washington salary details

$14

$26

$37

How much do credit card customer service jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for credit card customer service in Washington is $26.27, according to ZipRecruiter salary data. Most workers in this role earn between $21.78 and $29.42 per hour, depending on experience, location, and employer.

What is a credit card customer service?

A Credit Card Customer Service job involves assisting cardholders with account inquiries, billing issues, payments, disputes, and fraud concerns. Representatives provide support via phone, chat, or email, helping customers understand their card benefits, rewards, and terms. They also handle lost or stolen card reports and guide customers through troubleshooting transactions. Excellent communication and problem-solving skills are essential for success in this role.

What are the typical daily responsibilities of a credit card customer service representative?

As a Credit Card Customer Service representative, your daily tasks typically include answering customer inquiries by phone or chat, resolving concerns related to billing, card activation, payments, and lost or stolen cards. You will often work closely with other departments to resolve complex account issues and may need to provide clear guidance to customers about credit card features or fraud protection. The role also involves documenting interactions and ensuring accurate record-keeping in the company's customer management systems. Working in this position, you’ll develop expertise in both technical systems and customer care, providing a dynamic environment ideal for building transferable skills.

What are the key skills and qualifications needed to thrive in credit card customer service, and why are they important?

To excel in Credit Card Customer Service, you need strong communication, problem-solving abilities, and basic computer proficiency, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and credit card processing systems is typically required. Outstanding patience, active listening, and conflict resolution skills help you stand out when assisting diverse customers. These abilities are crucial for resolving account issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.

What are the most commonly searched types of Credit Card Customer Service jobs in Washington?

The most popular types of Credit Card Customer Service jobs in Washington are:

What are popular job titles related to Credit Card Customer Service jobs in Washington?

For Credit Card Customer Service jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Credit Card Customer Service jobs in Washington look for?

The top searched job categories for Credit Card Customer Service jobs in Washington are:

What cities in Washington are hiring for Credit Card Customer Service jobs?

Cities in Washington with the most Credit Card Customer Service job openings:

Credit Card Customer Service jobs near you
Infographic showing various Credit Card Customer Service job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 81% Physical, 1% Hybrid, and 18% Remote job distribution, with an average salary of $54,635 per year, or $26.3 per hour.

VP, Credit Card Portfolio

Andrews Federal Credit Union

Suitland, MD • On-site

Full-time

Re-posted 18 days ago

Job description

Position Summary
The Vice President, Credit Card Portfolio is responsible for leading the growth, profitability, and strategic direction of the credit card business for a $2.69B credit union. This executive owns portfolio performance, including new account growth, activation, spend, balances, interchange income, retention, and credit quality. The role combines portfolio management, analytics, product strategy, marketing optimization, and cross-functional leadership to drive sustainable growth while maintaining alignment with the credit union's risk appetite and member-first mission.
Key Responsibilities
  • Develop and execute a credit card growth strategy designed to increase card penetration, new account acquisition, active cardholders, purchase volume, outstanding balances, and overall portfolio profitability.
  • Own portfolio performance and growth objectives, including new accounts, activation rates, card usage, outstanding balances, revolving balances, purchase volume, interchange revenue, net interest income, and return on assets.
  • Lead acquisition strategies through pre-approved, pre-qualified, cross-sell, digital, branch, and partnership channels while optimizing approval rates, activation rates, and cost of acquisition.
  • Drive activation and engagement strategies that improve first-use rates, increase active cardholders, and accelerate card usage and spend.
  • Develop initiatives to increase purchase volume, transaction frequency, wallet share, rewards engagement, and average spend per active account.
  • Lead retention and loyalty strategies designed to reduce portfolio attrition, improve active card retention, and increase customer lifetime value.
  • Manage portfolio profitability through optimization of pricing, rewards, credit line management, balance transfer programs, promotional offers, and member engagement strategies.
  • Oversee portfolio analytics across acquisition, activation, utilization, spend, revolve rate, attrition, profitability, and lifetime value to identify growth opportunities.
  • Conduct segmentation, cohort, and vintage analyses to improve card penetration, utilization, balances, and profitability.
  • Develop predictive models and forecasting methodologies to project portfolio growth, purchase volume, revolving balances, interchange revenue, profitability, attrition, and lifetime value.
  • Evaluate and optimize credit line assignment, credit limit increase programs, and utilization strategies to increase responsible balance growth while maintaining acceptable risk levels.
  • Work with Risk to monitor delinquency, charge-offs, loss rates, fraud losses, and credit quality indicators.
  • Partner with Marketing to monitor campaign effectiveness using performance metrics and ROI analysis to improve conversion, activation, spend growth, and retention outcomes.
  • Assess channel effectiveness across digital, branch, direct mail, and partnerships and adjust investment based on performance and ROI.
  • Build business cases and financial projections for new products, enhancements, partnerships, and growth initiatives.
  • Develop executive dashboards that track portfolio growth, active accounts, card penetration, balances, profitability, activation rates, retention, and credit quality.
  • Present portfolio performance, forecasts, growth opportunities, and strategic recommendations to executive leadership and the Board.
  • Lead, develop, and mentor a high-performing team focused on portfolio growth, analytics, profitability, and member engagement.

Qualifications
  • 10+ years of progressive experience in credit card portfolio management, consumer lending, payments, or retail banking.
  • Bachelor's degree required; advanced degree preferred.
  • Demonstrated success growing a credit card portfolio within a credit union, regional bank, or similar-sized financial institution.
  • Strong experience with portfolio analytics, P&L management, forecasting, segmentation, and growth strategy.
  • Experience leading cross-functional initiatives across Marketing, Risk, Finance, Operations, and Product.
  • Executive-level communication and leadership skills.

Apply