Phoenix, AZ · On-site
$17 - $21.75/hr
... credit card accounts * Negotiates repayment of outstanding debt that benefits both the client and ... Determines the right solution for the client while staying within collections compliance guidelines
Phoenix, AZ · On-site
$17 - $21.75/hr
... credit card accounts * Negotiates repayment of outstanding debt that benefits both the client and ... Determines the right solution for the client while staying within collections compliance guidelines
Phoenix, AZ · On-site
$16 - $20/hr
... payable, collections, and more. Specific Job Duties: * AR: * Daily invoicing of shipments ... Credit card charge entries * Check run reports * Customer Service: * Answering inbound calls, and ...
Quick apply
Phoenix, AZ · On-site
$16 - $20/hr
... payable, collections, and more. Specific Job Duties: * AR: * Daily invoicing of shipments ... Credit card charge entries * Check run reports * Customer Service: * Answering inbound calls, and ...
Phoenix, AZ · On-site
$16 - $20/hr
... payable, collections, and more. Specific Job Duties: * AR: * Daily invoicing of shipments ... Credit card charge entries * Check run reports * Customer Service: * Answering inbound calls, and ...
Quick apply
Phoenix, AZ · On-site
$16 - $20/hr
... payable, collections, and more. Specific Job Duties: * AR: * Daily invoicing of shipments ... Credit card charge entries * Check run reports * Customer Service: * Answering inbound calls, and ...
$17.28 - $24.41/hr
... Service Collections. You will also be responsible for accurate data input and record keeping ... credit card handling processes due to potential access to sensitive third-party credit card ...
$17.28 - $24.41/hr
... Service Collections. You will also be responsible for accurate data input and record keeping ... credit card handling processes due to potential access to sensitive third-party credit card ...
Mesa, AZ · On-site
$18 - $24.41/hr
... Service Collections. You will also be responsible for accurate data input and record keeping ... credit card handling processes due to potential access to sensitive third-party credit card ...
Mesa, AZ · On-site
$18 - $24.41/hr
... Service Collections. You will also be responsible for accurate data input and record keeping ... credit card handling processes due to potential access to sensitive third-party credit card ...
$18 - $24.41/hr
... Service Collections. You will also be responsible for accurate data input and record keeping ... credit card handling processes due to potential access to sensitive third-party credit card ...
$18 - $24.41/hr
... Service Collections. You will also be responsible for accurate data input and record keeping ... credit card handling processes due to potential access to sensitive third-party credit card ...
$18 - $24.41/hr
... Service Collections. You will also be responsible for accurate data input and record keeping ... credit card handling processes due to potential access to sensitive third-party credit card ...
$18 - $24.41/hr
... Service Collections. You will also be responsible for accurate data input and record keeping ... credit card handling processes due to potential access to sensitive third-party credit card ...
$18 - $24.41/hr
... Service Collections. You will also be responsible for accurate data input and record keeping ... credit card handling processes due to potential access to sensitive third-party credit card ...
$18 - $24.41/hr
... Service Collections. You will also be responsible for accurate data input and record keeping ... credit card handling processes due to potential access to sensitive third-party credit card ...
Mesa, AZ · On-site
$18 - $24.41/hr
... Service Collections. You will also be responsible for accurate data input and record keeping ... credit card handling processes due to potential access to sensitive third-party credit card ...
Mesa, AZ · On-site
$18 - $24.41/hr
... Service Collections. You will also be responsible for accurate data input and record keeping ... credit card handling processes due to potential access to sensitive third-party credit card ...
Mesa, AZ · On-site
$18 - $24.41/hr
... Service Collections. You will also be responsible for accurate data input and record keeping ... credit card handling processes due to potential access to sensitive third-party credit card ...
Mesa, AZ · On-site
$18 - $24.41/hr
... Service Collections. You will also be responsible for accurate data input and record keeping ... credit card handling processes due to potential access to sensitive third-party credit card ...
... Service Collections. You will also be responsible for accurate data input and record keeping ... credit card handling processes due to potential access to sensitive third-party credit card ...
... Service Collections. You will also be responsible for accurate data input and record keeping ... credit card handling processes due to potential access to sensitive third-party credit card ...
... Service Collections. You will also be responsible for accurate data input and record keeping ... credit card handling processes due to potential access to sensitive third-party credit card ...
... Service Collections. You will also be responsible for accurate data input and record keeping ... credit card handling processes due to potential access to sensitive third-party credit card ...
... Service Collections. You will also be responsible for accurate data input and record keeping ... credit card handling processes due to potential access to sensitive third-party credit card ...
... Service Collections. You will also be responsible for accurate data input and record keeping ... credit card handling processes due to potential access to sensitive third-party credit card ...
Mesa, AZ · On-site
$17.28 - $24.41/hr
... Service Collections. You will also be responsible for accurate data input and record keeping ... credit card handling processes due to potential access to sensitive third-party credit card ...
Mesa, AZ · On-site
$17.28 - $24.41/hr
... Service Collections. You will also be responsible for accurate data input and record keeping ... credit card handling processes due to potential access to sensitive third-party credit card ...
$18 - $24.41/hr
... Service Collections. You will also be responsible for accurate data input and record keeping ... credit card handling processes due to potential access to sensitive third-party credit card ...
$18 - $24.41/hr
... Service Collections. You will also be responsible for accurate data input and record keeping ... credit card handling processes due to potential access to sensitive third-party credit card ...
Phoenix, AZ · On-site
$18.50 - $24/hr
Process customer credit card payments and perform monthly credit card reconciliations * Support ... Basic understanding of accounting and collections processes * Proficiency in Microsoft Excel and ...
Phoenix, AZ · On-site
$18.50 - $24/hr
Process customer credit card payments and perform monthly credit card reconciliations * Support ... Basic understanding of accounting and collections processes * Proficiency in Microsoft Excel and ...
$17.28 - $24.41/hr
... Service Collections. You will also be responsible for accurate data input and record keeping ... credit card handling processes due to potential access to sensitive third-party credit card ...
$17.28 - $24.41/hr
... Service Collections. You will also be responsible for accurate data input and record keeping ... credit card handling processes due to potential access to sensitive third-party credit card ...
... Service Collections. You will also be responsible for accurate data input and record keeping ... credit card handling processes due to potential access to sensitive third-party credit card ...
... Service Collections. You will also be responsible for accurate data input and record keeping ... credit card handling processes due to potential access to sensitive third-party credit card ...
$19 - $25/hr
... with credit card payments, statement inquiries, audits, and collections Work collaboratively with co-workers to ensure all deadlines for department are met in an efficient manner Other essential ...
$19 - $25/hr
... with credit card payments, statement inquiries, audits, and collections Work collaboratively with co-workers to ensure all deadlines for department are met in an efficient manner Other essential ...
Phoenix, AZ · On-site
$19 - $25/hr
... with credit card payments, statement inquiries, audits, and collections • Work collaboratively with co-workers to ensure all deadlines for department are met in an efficient manner • Other ...
Phoenix, AZ · On-site
$19 - $25/hr
... with credit card payments, statement inquiries, audits, and collections • Work collaboratively with co-workers to ensure all deadlines for department are met in an efficient manner • Other ...
$50.8K - $56.9K
9% of jobs
$56.9K - $63.1K
12% of jobs
$65.6K is the 25th percentile. Wages below this are outliers.
$63.1K - $69.2K
12% of jobs
$69.2K - $75.4K
14% of jobs
The median wage is $77.2K / yr.
$75.4K - $81.5K
14% of jobs
$81.5K - $87.6K
13% of jobs
$89.3K is the 75th percentile. Wages above this are outliers.
$87.6K - $93.8K
10% of jobs
$93.8K - $99.9K
7% of jobs
$99.9K - $106.1K
6% of jobs
$106.1K - $112.2K
3% of jobs
$112.2K - $118.4K
1% of jobs
$50.8K
$81.2K
$118.4K
A Credit Card Collections job involves contacting customers who have overdue credit card payments to remind them of their balances and help them find ways to make payments. Collections agents negotiate payment plans, provide information about outstanding debts, and follow company policies and legal regulations. The goal is to recover past-due payments while maintaining a professional and respectful relationship with the cardholder. Strong communication, problem-solving, and negotiation skills are essential for success in this role.
One of the main challenges in a Credit Card Collections role is effectively communicating with customers who may be experiencing financial difficulties, leading to emotionally charged or sensitive conversations. To manage this, collectors receive training in de-escalation techniques and negotiation strategies, allowing them to find mutually agreeable payment solutions while maintaining professionalism and empathy. Additionally, strict adherence to regulatory guidelines, such as the Fair Debt Collection Practices Act (FDCPA), is essential in every interaction. Successful collectors focus on building rapport and trust with customers, which helps increase recovery rates and supports long-term customer retention.
To thrive in Credit Card Collections, you need strong communication and negotiation skills, a keen understanding of financial processes, and often a high school diploma or equivalent. Familiarity with collections software, CRM systems, and basic office applications is commonly required, and certifications in credit and collections can be advantageous. Empathy, patience, problem-solving, and resilience are valuable soft skills that help navigate challenging customer interactions. These competencies are crucial for recovering outstanding payments while maintaining positive customer relations and adhering to industry regulations.
For Credit Card Collections jobs in Arizona, the most frequently searched job titles are:
The top searched job categories for Credit Card Collections jobs in Arizona are:
Cities in Arizona with the most Credit Card Collections job openings:
Phoenix, AZ • On-site
8.2
Based on 530 frontline employees who took The Breakroom Quiz
51st of 172 rated banks
People enjoy working here
Good employer
Recommended by students
Recommended by parents
Respectful managers
$17 - $21.75/hr
Full-time
This job post has expired today. Applications are no longer accepted.
Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description:
This job is responsible for providing credit assistance and solutions to our clients. Key responsibilities include handling primarily outbound calls for a single product at any stage of delinquency or risk, including pre-charge off, and recovery. Job expectations include leveraging problem solving competencies, sound judgement and decision making, and providing exceptional client service and empathy while meeting both the bank's and client needs.
Responsibilities:
Reaches out to delinquent clients to secure payment and determines reason for delinquency on active or inactive loan, deposit, and credit card accounts
Negotiates repayment of outstanding debt that benefits both the client and lender in a positive and professional manner, leveraging tools and resources where applicable
Determines the right solution for the client while staying within collections compliance guidelines
Demonstrates empathy for the client's situation using ethical behavior that is consistent with the bank's code of conduct
Achieves quality standards and meets key performance indicators
Works an established list of accounts on an automated collections system, auto-dialer, or manual calling and helps mitigate losses
Required Qualifications:
Proficient in Spanish and English
Minimum of one year of customer service experience
Excellent verbal and written communication skills
Ability to work within the operating hours and days for this position as outlined in the posted job requisition
Commitment to exceptional customer service, including the ability to be empathetic and meet client needs
Proficient in dealing with customer issues in both a routine and complex environment
Demonstrated negotiation and persuasion skills and the ability to communicate and negotiate with a variety of customers and clients
Ability to navigate multiple computer systems while interacting with the customer, as well as the ability to think critically and use sound judgment in decision making
Desired Qualifications:
Bachelor's Degree in related field or equivalent work experience
Credit assistance and collections experience
Inbound/outbound call center experience
Banking/financial services experience
Knowledge of banking operations
Skills:
Active Listening
Attention to Detail
Client Solutions Advisory
Oral Communications
Account Management
Adaptability
Collaboration
Data Collection and Entry
Interpret Relevant Laws, Rules, and Regulations
Liquidity Management
Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent
Schedule: Monday-Friday 11:00 AM-8:00 PM PT (Rotating Saturdays)
Shift:
2nd shift (United States of America)Hours Per Week:
40
Sourced by ZipRecruiter
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Finance and insurance
10,000+ Employees
Charlotte, NC, US
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