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Credit Card Account Manager Jobs in Michigan (NOW HIRING)

dfb

Credit Card Specialist

Dearborn, MI

Process Member Work Requests (MWRs) for monetary adjustments to member accounts, such as misapplied ... Ability to manage multiple priorities. * Proficient in Microsoft 365. * Experience using Microsoft ...

dfb

Credit Card Specialist

Dearborn, MI

Process Member Work Requests (MWRs) for monetary adjustments to member accounts, such as misapplied ... Ability to manage multiple priorities. * Proficient in Microsoft 365. * Experience using Microsoft ...

DFCU Financial

Credit Card Specialist

Dearborn, MI · On-site

... managed credit unions in the country. The Opportunity: We are seeking a full time Credit Card ... Process Member Work Requests (MWRs) for monetary adjustments to member accounts, such as misapplied ...

LAFCU

Card Services Manager

Lansing, MI · On-site

Partner with the VP Card Services to manage the debit and credit card programs, including issuance, processing, servicing, disputes, chargebacks, and rewards. * Oversee daily card operations to ...

LAFCU

Card Services Manager

Lansing, MI · On-site

Partner with the VP Card Services to manage the debit and credit card programs, including issuance, processing, servicing, disputes, chargebacks, and rewards. * Oversee daily card operations to ...

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Credit Card Account Manager information

What does a credit card account manager do?

A Credit Card Account Manager is responsible for overseeing and managing a portfolio of credit card accounts for a financial institution or company. Their main duties include building and maintaining relationships with clients, addressing customer inquiries or issues, monitoring account activity for potential fraud, and ensuring accounts are in good standing. They may also work on developing strategies to increase card usage, manage credit limits, and help clients understand their account features. Additionally, they often collaborate with other departments to improve customer satisfaction and support financial goals.

What are the key skills and qualifications needed to thrive as a credit card account manager, and why are they important?

To thrive as a Credit Card Account Manager, you need a strong understanding of financial products, risk assessment, and account management, typically supported by a degree in finance or business. Proficiency with CRM software, credit analysis tools, and payment processing systems is commonly required. Outstanding interpersonal skills, problem-solving abilities, and attention to detail help set top performers apart. These skills are crucial for managing client relationships, minimizing risk, and driving customer satisfaction and retention in a competitive financial environment.

What are some common challenges faced by credit card account managers, and how can they overcome them?

Credit Card Account Managers often face challenges such as managing a high volume of client accounts, staying updated with changing financial regulations, and handling customer disputes or delinquent accounts. Building strong organizational skills and leveraging customer relationship management (CRM) tools can help manage workloads efficiently. Additionally, proactive communication and regular training on compliance and financial products enable account managers to provide accurate information and maintain customer trust.

What is the difference between Credit Card Account Manager vs Credit Analyst?

AspectCredit Card Account ManagerCredit Analyst
CredentialsTypically requires a bachelor's degree in finance, business, or related field; certifications like CFA are a plusRequires a bachelor's degree in finance, economics, or related field; certifications like CFA or credit analysis courses are common
Work EnvironmentWorks in banking or financial institutions, managing credit card portfolios and client relationshipsWorks in banks, lending institutions, or credit bureaus analyzing credit data and risk
Employer & Industry UsageUsed by banks, credit card companies, and financial institutions to manage customer accountsUsed by banks, credit agencies, and lenders to assess creditworthiness

While both roles involve financial analysis and credit understanding, a Credit Card Account Manager focuses on managing existing credit card accounts and customer relationships, whereas a Credit Analyst evaluates credit data to determine credit risk. The roles often overlap in skills but differ in daily responsibilities and focus areas.

What are popular job titles related to Credit Card Account Manager jobs in Michigan?

For Credit Card Account Manager jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Credit Card Account Manager jobs in Michigan look for?

The top searched job categories for Credit Card Account Manager jobs in Michigan are:

What cities in Michigan are hiring for Credit Card Account Manager jobs?

Cities in Michigan with the most Credit Card Account Manager job openings:

Credit Card Account Manager jobs near you
Infographic showing various Credit Card Account Manager job openings in Michigan as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution.

Credit Card Specialist

dfb

Dearborn, MI

Full-time

Posted 10 days ago

Job description

The Opportunity: We are seeking a full time Credit Card Specialist to join our team. Under general supervision, the Credit Card Specialist will support the credit card programs as primary contact for front line staff. Provide direction and error resolution in compliance with federal regulations, affiliated card networks, and company policy and procedure.  

What You’ll Do: 

  • Provide research, problem-solving and phone support to staff through general and specialized phone queues.  
  • Process Member Work Requests (MWRs) for monetary adjustments to member accounts, such as misapplied payments, fee reversals and credit balance adjustments.  
  • Process Member Work Requests (MWRs) for routine maintenance to card records, including credit line changes, replacement card ordering, name changes, and approved new credit card accounts.  
  • Prepare written correspondence to members using approved templates.  
  • Monitor exception and file maintenance reports and take necessary action.  
  • Review preventative reports (i.e., MasterCard Alerts) within established timelines. Advise supervisor of potential high-risk alerts for possible changes in strategy parameters to the Compromised Card Action Plan.  
  • Comply with information security procedures to protect member information.  
  • Maintain knowledge of regulations (i.e., Reg Z, Reg E, Bank Secrecy Act, OFAC) and attend training for job related regulatory updates.  
  • Perform other duties as assigned.  

What You’ll Need:  

  • High school diploma or equivalent.
  • Six months to one year of customer service experience, preferably within a financial institution. 
  • Ability to manage multiple priorities.  
  • Proficient in Microsoft 365.   
  • Experience using Microsoft Excel.
  • Demonstrated analytical and problem-solving skills.   
  • Able toinitiateand embrace change.   
  • Excellent interpersonal skills, including written and verbal communication, and ability to work in a team environment.  

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