Credit Balance Manager Jobs (NOW HIRING)

The Senior Credit Workout Specialist plays a central role in Equify's collections and credit operations, sitting at the intersection of portfolio management and credit underwriting. This position manages an assigned portfolio of delinquent accounts across all collection stages while serving as the primary modification and rewrite resource for the broader collections team.

When other collectors reach accounts that require credit restructuring — whether a rate adjustment, loan increase, additional collateral pledge, or full rewrite — this person evaluates, underwrites, and structures the solution. This role carries real credit authority and real accountability. The ideal candidate thinks like a credit officer, communicates like a relationship manager, and understands the equipment finance market well enough to assess both borrower risk and collateral position with confidence.

Key Roles / Responsibilities:

Portfolio Collections Management:

• Manage an assigned portfolio of delinquent accounts across early (0–20 day), mid (21–50 day), and late-stage (51+ day) delinquency buckets
• Conduct inbound and outbound customer contact to negotiate payment arrangements, resolve past-due balances, and develop account resolution strategies
• Assess each delinquent account holistically, considering borrower financial condition, collateral position, and the full range of available resolution tools
• Identify accounts where a modification, rewrite, or collateral add represents a stronger outcome than continued collections pursuit and initiate accordingly
• Document all account activity, customer interactions, and resolution efforts in the loan servicing system with accuracy and timeliness

Modification & Rewrite Underwriting — Own Portfolio and Team-Wide Support:

• Serve as the modification and rewrite underwriting resource for the full collections team, evaluating and structuring credit solutions referred by Senior Collection Specialists and other collectors across all delinquency stages
• Underwrite loan modifications including loan amount increases, interest rate adjustments, and additional collateral pledges to strengthen Equify's secured position
• Re-underwrite borrower credit profiles to support modification decisions — analyzing credit bureau data, financial statements, cash flow, equipment collateral values, and debt service capacity
• Evaluate the adequacy and marketability of existing and proposed collateral; identify and require additional collateral where appropriate to improve Equify's lien position and reduce exposure risk
• Structure modification terms aligned with the credit risk, borrower capacity, and Equify's yield and security objectives
• Prepare complete modification and rewrite packages including credit memos, amendment documentation, and collateral support in accordance with credit policy and delegated approval authority
• Coordinate with Loan Servicing, Legal, Credit and Loan Administration on documentation, UCC considerations, and filing requirements associated with collateral additions or loan restructuring
• Ensure all modification activity is properly authorized, documented, and compliant with applicable regulatory requirements and internal credit policy
• This role carries delegated credit authority appropriate to the seniority of the position, with defined escalation paths to the Credit Manager and CCOO; full authority framework provided during the interview process

Customer Communication & Relationship Management:

• Lead customer conversations on modification and restructuring options, translating credit requirements and collateral expectations into clear, accessible terms
• Handle escalated or complex customer calls referred by the collections team, applying both credit judgment and interpersonal skill
• Build and maintain a professional, solutions-oriented rapport with borrowers throughout the modification and resolution process
• Educate customers on Equify's modification process, documentation requirements, and expectations for restructured agreements

Required Education, Experience, and Qualifications:

• 3+ years of experience in equipment finance, commercial lending, or asset-based lending with direct exposure to collections, loan workouts, or portfolio management
• Demonstrated credit underwriting experience including the ability to analyze borrower financials, interpret credit reports, evaluate collateral, and structure loan terms
• Experience managing or supporting accounts across multiple delinquency stages
• Working knowledge of equipment collateral concepts including residual values, collateral types, lien perfection, and UCC filings
• Ability to function as a credit resource for other team members while managing a personal portfolio simultaneously
• Strong verbal communication skills with demonstrated comfort in customer-facing or phone-based roles
• Proficiency with loan servicing platforms and Microsoft Office Suite
• Direct experience structuring or underwriting loan modifications, rewrites, or extensions in an equipment finance or commercial lending environment
• Understanding of yield, pricing, and risk-adjusted return as they relate to loan restructuring decisions
• Familiarity with loan amendment documentation, collateral agreements, and UCC re-filing requirements
• Knowledge of FDCPA, CFPB guidelines, and applicable collections regulations
• Associate's or Bachelor's degree in Finance, Business, or a related field; CLFP designation a plus

Core Competencies:

• Credit Judgment — evaluates borrower and collateral risk with the confidence to structure sound modifications independently within delegated authority
• Collateral Awareness — understands equipment value and lien position; knows when and how to require additional collateral to improve Equify's secured position
• Customer Connection — builds trust with borrowers under financial stress and communicates complex credit requirements in plain, accessible terms
• Team Resource Orientation — acts as a dependable credit partner to Senior Collection Specialists and the Director of Collections without losing focus on personal portfolio responsibilities
• Documentation Discipline — ensures every modification is complete, properly authorized, and accurately recorded
• Adaptability — shifts fluidly between analytical underwriting work and live customer conversations throughout the day
• Policy Integrity — applies Equify's credit policy consistently and escalates appropriately when authority thresholds are reached

Working Conditions:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.
• Positions self to install equipment, including under desks.
• Moves throughout the building to access files.
• Must be able to comprehend and follow written and oral instructions.
• Must be able to complete tasks even with frequent interruptions.
• Must be able to use discretion and independent judgment as needed.
• Must be able to speak clearly on the phone and to fellow workers.

Benefits:

• Competitive Compensation Package
• Medical + Dental + Vision Coverage
• 401K + Company Match
• Life Insurance + Long Term Disability Coverage – 100% Company Paid
• Health Savings Account (HSA)
• Gym Reimbursement Program
• Tuition Reimbursement Program
• Wellness Check Program - Insurance Premium Discounts
• EAP Resources
• Paid Holidays
• Paid Time Off (PTO)

This job description should not be interpreted as an exhaustive list of responsibilities or as an employment agreement between the employer and the employee. The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification and are subject to change as the needs of the employer and requirements of the job change. Any essential functions of this position will be evaluated as necessary should an employee/applicant be unable to perform the functions or requirements due to a disability as defined by the Americans with Disabilities Act (ADA). Reasonable accommodation for the specific disability will be made for the employee/applicant when possible.

I acknowledge that I have read and understand the description of this position and have had the opportunity to ask my supervisor about any points I did not understand. I hereby state that I can perform the essential functions of this position with or without reasonable accommodation.