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Credit And Collections Jobs in Alberta (NOW HIRING)

Rogers Communications

Manager, Collections

Calgary, AB · On-site

Partner with Credit Risk, Compliance, Legal, Technology, Finance, and Operations teams to deliver strategic initiatives. * Evaluate and implement innovative collections tools, technologies, and ...

Rogers Communications

Manager, Collections

Camrose, AB · On-site

Partner with Credit Risk, Compliance, Legal, Technology, Finance, and Operations teams to deliver strategic initiatives. * Evaluate and implement innovative collections tools, technologies, and ...

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Credit And Collections information

What is a credit and collections specialist?

Credit and Collections professionals are responsible for assessing the creditworthiness of potential customers, setting credit limits, and ensuring that payments are collected on time. They work to minimize financial risk for their organization by monitoring accounts receivable, following up on overdue payments, and negotiating payment plans if necessary. These professionals play a key role in maintaining healthy cash flow and customer relationships while adhering to company policies and legal regulations.

What are the key skills and qualifications needed to thrive as a credit and collections specialist?

To excel as a Credit and Collections Specialist, you need strong analytical abilities, knowledge of credit risk assessment, and familiarity with accounting principles, often supported by a degree in finance or business. Expertise in credit management software (such as SAP or Oracle), spreadsheets, and sometimes certification like the Credit Business Associate (CBA) is often required. Excellent negotiation, communication, and problem-solving skills set top performers apart in this field. These abilities ensure timely payments, minimize financial risk, and help maintain positive client relationships essential for a company’s financial health.

What are some common challenges faced in a credit and collections role, and how can they be effectively managed?

Professionals in Credit and Collections often encounter challenges such as negotiating with customers over past-due accounts, handling high account volumes, and balancing the need for cash flow with maintaining customer relationships. Effective management of these challenges involves strong communication skills, familiarity with legal and regulatory guidelines, and the ability to analyze credit reports and payment histories. Utilizing up-to-date collection software and collaborating closely with sales and customer service teams can also help streamline processes and improve collection rates while keeping customer satisfaction in mind.

What is the difference between Credit And Collections vs Accounts Receivable Specialist?

AspectCredit And CollectionsAccounts Receivable Specialist
Primary FocusAssessing credit risk, collecting overdue paymentsManaging invoicing, recording payments, maintaining accounts
CredentialsCredit training, financial analysis skillsAccounting knowledge, ERP software experience
Work EnvironmentFinance or collections department, often high-pressureAccounting or finance department, detail-oriented
Common Industry UsageBanking, finance, credit firmsCorporate finance, accounting departments

While both roles involve financial transactions, Credit And Collections focuses on evaluating creditworthiness and recovering overdue payments, whereas Accounts Receivable Specialists handle invoicing, recording payments, and maintaining customer accounts. Understanding these differences helps employers and job seekers target the right skills and responsibilities for each position.

What is the career path for credit and collections?

A career in credit and collections typically starts with entry-level roles such as collections specialist or credit analyst. Progression can lead to senior positions like credit manager, collections supervisor, or credit director, often requiring experience, strong analytical skills, and knowledge of credit risk assessment tools. Certifications such as Certified Credit and Collection Professional (CCCP) can enhance advancement opportunities.

What is the job of credit and collections?

The job of credit and collections involves assessing customers' creditworthiness, setting credit limits, and managing the collection of outstanding debts. Professionals in this role use financial analysis, communication skills, and collection tools to ensure timely payments and minimize bad debt for a company.

What are the most commonly searched types of Credit And Collections jobs in Alberta?

The most popular types of Credit And Collections jobs in Alberta are:

What are popular job titles related to Credit And Collections jobs in Alberta?

For Credit And Collections jobs in Alberta, the most frequently searched job titles are:

What job categories do people searching Credit And Collections jobs in Alberta look for?

The top searched job categories for Credit And Collections jobs in Alberta are:

What cities in Alberta are hiring for Credit And Collections jobs?

Cities in Alberta with the most Credit And Collections job openings:

Credit And Collections jobs near you
Infographic showing various Credit And Collections job openings in Alberta as of August 2026, with employment types broken down into 87% Full Time, 2% Temporary, and 11% Contract. Highlights an 87% In-person, 9% Hybrid, and 4% Remote job distribution.

Collections Officer

Commercial Credit Adjusters Ltd

Edmonton, AB • On-site

Full-time

Re-posted 14 days ago

Job description

At CCA, we're redefining what collections can be. We treat people with respect, communicate with clarity, and focus on finding real solutions-not just chasing payments.


If you believe compassion matters, especially when someone's going through a tough time in their lives, this role offers a chance to make a meaningful impact. You'll connect with individuals, to offer support, listen without judgement, and help guide them through financial challenges with professionalism and respect.


Our downtown Edmonton office is ready to welcome new team members.


What the Role Involves

As a Collections Officer, you will:

  • Speak with consumers who've missed payments-some recently, some long-term
  • Establish contact through inbound and outbound calls
  • Work within clear policy and process to offer fair and firm solutions
  • Negotiate payment arrangements in accordance with client and company guidelines
  • Investigate and advise on payment plans and settlement options
  • Serve as the contact/liaison for your assigned account portfolio
  • Document calls accurately and meet compliance standards
  • Manage each call with confidence, an empathetic ear, and clear boundaries
  • Uphold the CCA Code of Conduct by treating every consumer with integrity, honesty, dignity, and respect.


What You Bring

We're looking for individuals who are:


  • Strong communicators with excellent verbal and written skills
  • Skilled in negotiation and conflict resolution
  • Self-motivated, goal-oriented, and detail-focused
  • Ethical and professional in all interactions
  • Comfortable working independently and in a fast-paced team environment
  • Proficient with computers and able to communicate effectively in English


Experience in collections, customer service, or call centres is a bonus but not required.If you're eager to learn, grow, and make a difference, we'd love to hear from you.

How We Support You

We know this work can be challenging, so we've built a workplace that supports your success and well-being, professionally and personally. Here's what you'll find at CCA:


  • Paid training and licensing to help you feel confident and prepared from day one
  • Full-time hours:
    • Monday - Thursday: 8:00 AM to 4:30 PM
    • Friday: 8:00 AM - 3:30 PM
    • 1 evening shift per week from 11:30 AM - 8:00 PM (you choose what day works best!)
    • 1 Saturday shift per month: 8:00 AM - 12:00 PM
  • Competitive commission structure that rewards your performance fairly
  • Group benefit plan to support your health and peace of mind
  • Secure downtown location that's convenient and accessible
  • Friendly, inclusive, and supportive team culture we're here to help each other succeed
  • Opportunities for growth and development, whether you're building a long-term career or gaining valuable experience
  • Hands-on learning in credit reporting, credit repair, and personal budgeting
  • Team leaders who understand the job and are committed to helping you thrive
  • Clear tools and frameworks that guide your decisions and keep things consistent


We believe in treating our team members with the same respect and care we offer to our clients. When you join CCA, you're not just starting a job-you're joining a team that values your voice, your growth, and your well-being.


Conditions of Employment

  • To meet provincial licensing requirements, you must have a work permit (at least 6 months of validity remaining at time of application), permanent residency, or be a Canadian Citizen.
  • Be available for full-time work.
  • Criminal Record Check is required for successful candidates.


Our Story

Since 1991, Commercial Credit Adjusters Ltd. has been a trusted leader in Accounts Receivable Management across Canada. We specialize in ethical, effective collection solutions tailored to both businesses and consumers. Our commitment to professionalism, integrity, and results has earned us a reputation for excellence in the industry. Learn more about our services at cca.ca




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