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Credit And Collections Manager Jobs in Alberta (NOW HIRING)

DMC Recruitment

Credit Representative

Calgary, AB · On-site

CA$55K - CA$65K/yr

Based in Calgary and reporting to the Credit Manager , you'll manage a high-volume business-to-business credit and collections portfolio covering five affiliated companies, with a primary focus on ...

Rogers Communications

Manager, Collections

Calgary, AB · On-site

Partner with Credit Risk, Compliance, Legal, Technology, Finance, and Operations teams to deliver ... Manage relationships with third-party collections partners and support vendor performance and ...

Rogers Communications

Manager, Collections

Okotoks, AB · On-site

Partner with Credit Risk, Compliance, Legal, Technology, Finance, and Operations teams to deliver ... Manage relationships with third-party collections partners and support vendor performance and ...

Rogers Communications

Manager, Collections

Brooks, AB · On-site

Partner with Credit Risk, Compliance, Legal, Technology, Finance, and Operations teams to deliver ... Manage relationships with third-party collections partners and support vendor performance and ...

Rogers Communications

Manager, Collections

Camrose, AB · On-site

Partner with Credit Risk, Compliance, Legal, Technology, Finance, and Operations teams to deliver ... Manage relationships with third-party collections partners and support vendor performance and ...

Rogers Communications

Manager, Collections

Calgary, AB · On-site

Partner with Credit Risk, Compliance, Legal, Technology, Finance, and Operations teams to deliver ... Manage relationships with third-party collections partners and support vendor performance and ...

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All JobsCredit And Collections JobsCredit And Collections Manager JobsCredit And Collections Manager Jobs in Alberta

Credit And Collections Manager information

What does a credit and collections manager do?

A Credit and Collections Manager oversees the credit granting process for a business, including assessing creditworthiness of potential clients, setting credit limits, and managing the collection of outstanding invoices. They develop and implement policies to reduce credit risk, improve cash flow, and minimize bad debt. Additionally, they work closely with sales, finance, and legal departments to resolve disputes and ensure timely payments.

What are common challenges a credit and collections manager faces when balancing customer relationships with debt recovery responsibilities?

A Credit and Collections Manager often encounters the challenge of maintaining positive relationships with clients while ensuring timely payments and minimizing bad debt. Balancing assertive collection efforts with empathy and professionalism is key, as overly aggressive tactics can damage long-term business relationships. Managers must also navigate complex cases, such as disputed invoices or financially distressed clients, requiring strong negotiation and problem-solving skills. Effective communication and collaboration with sales, legal, and finance teams are essential to resolve issues efficiently and uphold company policies.

What are the key skills and qualifications needed to thrive as a credit and collections manager, and why are they important?

To thrive as a Credit and Collections Manager, you need expertise in credit risk assessment, financial analysis, and a degree in finance, accounting, or a related field. Familiarity with credit management software, ERP systems, and relevant certifications like the Certified Credit and Collection Professional (CCCP) are highly valued. Strong negotiation, communication, and leadership skills help build positive client relationships and guide team performance. These skills and qualifications are crucial for minimizing financial risk, ensuring timely collections, and maintaining healthy cash flow for the organization.

What is the difference between Credit And Collections Manager vs Credit Analyst?

AspectCredit And Collections ManagerCredit Analyst
Primary FocusOversees credit policies, manages collections, and reduces bad debtAnalyzes credit data to assess risk and determine creditworthiness
Required CredentialsOften requires experience in credit management, certifications like CPC or Credit Business AssociateTypically requires a degree in finance, accounting, or related field; certifications like Credit Analyst Certification
Work EnvironmentManagement role, overseeing teams in finance or credit departmentsAnalytical role, working with financial data and credit reports
Employer & Industry UsageCommon in finance, banking, and large corporationsUsed across finance, lending institutions, and credit agencies

The Credit And Collections Manager focuses on managing credit policies and collection efforts to minimize losses, while the Credit Analyst evaluates credit data to determine risk levels. Both roles require financial knowledge and may involve similar credentials, but their core responsibilities differ significantly.

What are popular job titles related to Credit And Collections Manager jobs in Alberta?

For Credit And Collections Manager jobs in Alberta, the most frequently searched job titles are:

What job categories do people searching Credit And Collections Manager jobs in Alberta look for?

The top searched job categories for Credit And Collections Manager jobs in Alberta are:

What cities in Alberta are hiring for Credit And Collections Manager jobs?

Cities in Alberta with the most Credit And Collections Manager job openings:

Credit And Collections Manager jobs near you
Infographic showing various Credit And Collections Manager job openings in Alberta as of August 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution.

Credit Representative

DMC Recruitment

Calgary, AB • On-site

CA$55K - CA$65K/yr

Full-time

Posted 6 days ago

Job description

CREDIT REPRESENTATIVE
CALGARY, ALBERTA
$55K–$65K base salary + profit sharing
Full-Time | In Office
THE ROLE

We are seeking a capable and relationship-focused Credit Representative to join an established Canadian organization serving customers across the construction and industrial sectors.
Based in Calgary and reporting to the Credit Manager, you’ll manage a high-volume business-to-business credit and collections portfolio covering five affiliated companies, with a primary focus on Western Canada.
You’ll be responsible for managing assigned accounts, following up on outstanding receivables, reviewing credit risk, processing new credit applications, establishing accounts, applying payments, implementing credit holds, and helping resolve customer disputes. Particular attention will be given to accounts that are more than 90 days overdue and require escalation.
This role requires someone who can establish trust and maintain positive customer relationships while remaining confident, firm, and professional during difficult collection conversations. You’ll work with considerable autonomy while collaborating closely with Branch Managers and other internal teams.
The successful candidate will join an experienced credit team in a stable, supportive environment that values accountability, collaboration, and work-life balance. This search is being conducted confidentially, and additional information about the organization will be shared with qualified candidates during the interview process.
KEY RESPONSIBILITIES
  • Manage an assigned portfolio of high-volume B2B credit and collection accounts across five affiliated companies
  • Make collection calls and conduct regular follow-up to support the timely receipt of customer payments
  • Prioritize and actively manage accounts that are more than 90 days overdue
  • Escalate delinquent accounts and recommend appropriate collection or credit actions
  • Build and maintain professional relationships with customers while confidently navigating difficult collection conversations
  • Conduct regular financial and credit reviews to assess customer risk
  • Review Equifax, Dun & Bradstreet, and other commercial credit reports to support credit-granting decisions
  • Process and approve new credit applications within established policies and authority levels
  • Complete comprehensive credit inquiries and obtain relevant financial and trade information
  • Establish new customer accounts and maintain accurate account information within internal systems
  • Process credit card payments and apply transactions within the accounting system
  • Temporarily suspend credit privileges or place accounts on credit hold when appropriate
  • Monitor customer accounts and identify emerging risks, payment issues, and potential disputes
  • Work closely with Branch Managers to provide receivables updates and ensure disputes are addressed promptly
  • Collaborate with sales, operations, accounting, and other internal stakeholders to resolve account issues
  • Assist with cash application and payment reconciliation when required
  • Maintain accurate notes, records, and follow-up activities within the company’s systems
  • Manage newly assigned accounts and collection buckets as the portfolio evolves
  • Contribute to a collaborative and respectful team environment
  • Undertake additional responsibilities as assigned by the Credit Manager

QUALIFICATIONS & EXPERIENCE
  • Previous experience in B2B credit, collections, accounts receivable, or a related position
  • Experience managing a high-volume portfolio in a fast-paced environment
  • Demonstrated ability to collect overdue balances while preserving productive customer relationships
  • Experience reviewing and analyzing Equifax and Dun & Bradstreet reports for credit and risk-assessment purposes
  • Experience processing credit applications, establishing customer accounts, and making credit recommendations
  • Post-secondary education in Finance, Accounting, Business Administration, or a related discipline is preferred
  • Experience within construction, industrial distribution, building materials, or a related industry is an asset
  • Experience with P21, Rubicon, or comparable ERP and credit-management systems is an asset
  • Strong working knowledge of Microsoft Excel, Word, and Outlook
  • Strong English communication skills, both written and verbal
The hiring manager is flexible regarding the number of years of experience and will prioritize the right combination of communication skills, judgment, initiative, and relationship-building ability. Candidates with a solid foundation in collections who are motivated to develop their technical credit expertise are encouraged to apply.
SKILLS & COMPETENCIES
  • Professional, confident, and courteous communicator
  • Strong relationship builder who can establish credibility and trust with customers
  • Comfortable being firm and direct when addressing overdue accounts
  • Able to manage conflict and conduct challenging collection conversations constructively
  • Motivated, accountable, and results-oriented
  • Sound judgment and the ability to make timely, practical decisions
  • Able to work independently and take ownership of an assigned portfolio
  • Highly organized, with strong follow-up and time-management skills
  • Able to manage multiple accounts, deadlines, and competing priorities
  • Strong attention to detail and commitment to maintaining accurate records
  • Proactive in identifying issues and moving them toward resolution
  • Collaborative when working with Branch Managers and internal teams
  • Adaptable and comfortable managing changing account assignments and priorities
  • Committed to balancing effective collections with positive customer service

WHY THIS ROLE?
  • $55,000–$65,000 base salary, depending on experience
  • Performance-based annual profit-sharing opportunity
  • Stable, established organization with a strong presence across Western Canada
  • Opportunity to manage a diverse portfolio covering five affiliated companies
  • Supportive credit team of five professionals plus the Credit Manager
  • Direct access to an experienced and performance-focused manager
  • Significant autonomy and ownership of an assigned portfolio
  • Opportunity to strengthen technical credit skills within a collaborative team environment
  • Workplace culture that values performance, teamwork, and work-life balance

This is a fully in-office position based in Calgary, Alberta.
If This Isn't You, But.... This sounds like someone you know, DMC has a $500 referral award program. Introductions are always welcome!