Creative Operations Manager Jobs in Worcester, MA

Under general supervision, this position reports to the Director of Food and Beverage with responsibilities to include assistance in all areas of Food & Beverage. This position requires coordination and assistance with all departments of the DCU Center and ensures that all operations of Food and Beverage are working in an effective and timely manner.

POSITION RESPONSIBILITIES

• Assist in developing and implementing Food and Beverage training programs, polices, and procedures.
• Have the ability to take direction from leadership and effectively organize and supervise all part-time Food and Beverage staff.
• Coach employees by creating a shared understanding about what needs to be achieved and how to execute. Reward and recognize employees.
• Utilize Catering software to create and BEOs, Accurately compute all menu costs for sales opportunities as well as on-going menu revisions.
• Provide the highest customer service excellence.
• Oversees food and beverage operations during events to ensure client satisfaction.
• Create schedules as needed.
• Follow all card handling policies and procedures, as well as other Legends Global, Savor and building specific policies and procedures
• Record keeping, reports, monthly Concessions & Catering Inventory.
• Meet deadlines for reports and /or projects required by General Manager, Assistant General Manager, and/or Director of Food and Beverage.
• Ensure all Savor Food and Beverage policies and procedures are followed.
• Assist the food & Beverage Department in maintaining a Health Department score of 90 or higher.
• Exhibit attention to detail and consistency in every aspect of service.
• Demonstrate the ability at problem solving, planning, organizing, and logistics.
• Follow all rules and regulations regarding the Savor Safe Alcohol Management Program
• Maintain a cooperative, team-like attitude in working with supervisors and fellow employees (including other departments).
• Enforce all sanitation procedures including safety guidelines and OSHA requirements.
• Position will help oversee all food and beverage departments. Concessions, Beverge, Suites, Catering, and Kitchen when needed.
• Perform any reasonable requests assigned by management for staffing and performance needs.
• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES

Based on Event Schedule, position will supervise all part-time food and beverage employees to ensure all those positions are providing the services required in a safe and timely fashion.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND /OR EXPERIENCE

• High School Diploma or GED required
• At least 3 years of experience in hospitality, servicing food and beverage.
• ServSafe certified (Food Handler, Allergen, and Alcohol trainings) within 1st 90 days

SKILLS AND ABILITIES

• Ability to work in different departments based on events and importance
• Ability to be creative with presentations and maintain a quality product.
• Attention to detail and service oriented.
• Ability to work a flexible schedule which may include nights, weekends, mid-shifts, early mornings.
• Ability to undertake and complete multiple tasks.
• Excellent organizational, planning, communication and inter-personal skills.
• Strong orientation to customer service and ability to work with other staff members in the facility.
• Advanced oral and written communication skills.
• Able to push/pull/lift 50lbs on a consistent basis.
• Ability to perform arithmetic operations (add, subtract, multiply, divide).
• Ability to lift and carry items weighing 10 - 30 pounds, occasionally up to 50 pounds, up and down stairs up to 400 feet about 15 times per shift.

COMPUTER SKILLS

Intermediate computer skills of all Microsoft Office products, especially with MS Excel. Experience with Clover POS system a plus.