Creative Operations Manager Jobs in Worcester, MA

Additional Location(s):  N/A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.           

About the role:

Boston Scientific is seeking a Group Manager, Learning Technology & Operations to lead the strategy, execution, and continuous improvement of digital learning platforms, multimedia learning solutions, training operations, and onboarding administration in support of the Endoscopy Sales Training organization. This role will help advance how we design, deliver, scale, and measure training that supports field readiness, clinical competency, sales execution, and commercial impact.

This leader will manage a blended team supporting learning technology, LMS/ALM administration, multimedia and creative services, and onboarding operations. The ideal candidate brings strong people leadership, project management, vendor management, technology integration, and stakeholder collaboration skills, with a passion for using digital tools, AI-enabled solutions, and scalable processes to improve the learner experience and drive measurable business value.

The Group Manager will serve as both strategist and program driver, ensuring initiatives move from concept to measurable impact while maintaining alignment with Boston Scientific quality, compliance, privacy, procurement, and brand requirements.

Work Model, Sponsorship, and Relocation

At Boston Scientific, we value collaboration and synergy. This role follows a hybrid work model requiring employees to be in our local office at least three days per week.

Boston Scientific will not offer sponsorship or take over sponsorship of an employment visa for this position at this time.

Relocation assistance is not available for this position at this time.

Your responsibilities will include:

● Lead the strategy, implementation, adoption, and sustainment of learning technology platforms and digital tools that support Sales Training priorities.

● Manage a team responsible for learning technology, LMS/ALM administration, multimedia production, creative services, and onboarding administration.

● Partner with Sales Training leaders, Instructional Designers, Marketing, IT, Procurement, Legal, Regulatory, Finance, HR, and external vendors to deliver integrated training solutions.

● Oversee multimedia and digital learning asset development, ensuring content is engaging, accessible, brand-aligned, compliant, and connected to training objectives.

● Drive project planning and execution for complex training technology initiatives, including timelines, scope, stakeholder alignment, communication, risk management, and success metrics.

● Manage vendor relationships, platform contracts, software renewals, licensing, budgets, and business cases in partnership with internal stakeholders.

● Establish consistent onboarding administration processes, service expectations, reporting, and operational support models to improve the new hire experience.

● Measure platform utilization, learner experience, process effectiveness, and business impact to inform future investment and continuous improvement decisions.

Required qualifications:

● Bachelor’s degree required; advanced degree preferred in Learning Technology, Adult Learning, Business, Communications, Project Management, IT or a related field.

● Minimum of 3-5+ years of experience managing learning technology, training operations, commercial enablement, multimedia, or related programs.

● Prior people manager experience required, with 3-5 years of demonstrated success leading a blended or cross-functional team.

● Experience with LMS/ALM platforms, digital learning tools, multimedia production workflows, learning administration, and project management practices.

● Strong ability to manage vendors, budgets, contracts, software renewals, stakeholder expectations, and cross-functional initiatives.

● Demonstrated ability to influence across functions, communicate clearly with senior stakeholders, and connect learning solutions to sales readiness and commercial priorities.

● Medical device, field sales, sales training, or commercial enablement experience preferred.

● AI/Data/Tech skillsets are a requirement. Preferably demonstrated deployment into a workflow or process.

Preferred Requirements:

● Experience with platforms such as Adobe Learning Manager, SAP, Articulate 360, Adobe Creative Suite, Power BI, Smartsheet, Salesforce, Showpad, Mindtickle, SharePoint, or similar systems.

● Demonstrated success using AI technologies, including Microsoft Copilot, Claude, ChatGPT, AI-enabled learning tools, adaptive learning, coaching platforms, automation, analytics, or digital sales enablement tools.

● Strong project management, change leadership, communication, prioritization, and operational excellence skills.

Requisition ID: 632652 

Minimum Salary: $ 131700 

Maximum Salary: $ 250200 

The anticipated compensation listed above and the value of core and optional employee benefits offered by Boston Scientific (BSC) – see www.bscbenefitsconnect.com—will vary based on actual location of the position and other pertinent factors considered in determining actual compensation for the role. Compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, among other relevant business or organizational needs. At BSC, it is not typical for an individual to be hired near the bottom or top of the anticipated salary range listed above.

Compensation for non-exempt (hourly), non-sales roles may also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).

Compensation for exempt, non-sales roles may also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).

For MA positions: It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

Boston Scientific transforms lives through innovative medical technologies that improve the health of patients around the world. As a global medical technology leader for more than 45 years, we advance science for life by providing a broad range of high-performance solutions that address unmet patient needs and reduce the cost of healthcare. Our portfolio of devices and therapies helps physicians diagnose and treat complex cardiovascular, respiratory, digestive, oncological, neurological and urological diseases and conditions. Learn more at www.bostonscientific.com and follow us on LinkedIn.

Boston Scientific Corporation has been and will continue to be an equal opportunity employer. To ensure full implementation of its equal employment policy, the Company will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, gender expression, veteran status, age, mental or physical disability, genetic information or any other protected class.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status.  Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment.  Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements.   As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.

Among other requirements, Boston Scientific maintains specific prohibited substance test requirements for safety-sensitive positions.  This role is deemed safety-sensitive and, as such, candidates will be subject to a prohibited substance test as a requirement.  The goal of the prohibited substance testing is to increase workplace safety in compliance with the applicable law.