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What are the key skills and qualifications needed to thrive in the Country Inn Suites position, and why are they important?

To thrive at Country Inn & Suites, candidates generally need strong hospitality knowledge, customer service abilities, and experience in hotel operations or management. Familiarity with reservation and property management systems (such as Opera or OnQ), along with relevant certifications like CPR/First Aid or hospitality training, is often valuable. Excellent interpersonal skills, attention to detail, and problem-solving abilities help employees stand out in guest-facing and team situations. These competencies ensure seamless guest experiences, efficient operational performance, and contribute to the hotel's positive reputation.

What is a Country Inn Suites?

A Country Inn & Suites job typically involves working in hospitality roles such as front desk associate, housekeeping, maintenance, or management. Employees ensure guests have a comfortable stay by providing excellent customer service, maintaining cleanliness, and handling reservations. Positions may vary from entry-level to managerial roles, offering opportunities for career growth in the hotel industry.

What are the typical work shifts and team structure at Country Inn & Suites?

At Country Inn & Suites, work shifts often vary depending on the specific position, with front desk and guest services roles commonly staffed on rotating morning, evening, and occasional overnight schedules to ensure 24/7 coverage. The team typically includes front desk associates, housekeeping staff, maintenance, and a management team, all collaborating closely to maintain high service standards. Employees may work individually or in small groups, but strong communication and coordination are key to meeting guest needs efficiently. This structure provides opportunities to learn from different departments and can lead to advancement into supervisory or management roles for motivated team members.

What are the most commonly searched types of Country Inn Suites jobs in Florida? The most popular types of Country Inn Suites jobs in Florida are:
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Infographic showing various Country Inn Suites job openings in Florida as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Sales and Front Desk Coordinator

Grove Hotel Group Ltd (Hampton Inn)

Miami, FL • On-site

$15.50 - $20/hr

Other

Medical, Retirement, PTO

Re-posted yesterday

Job description

Do you thrive on connecting with people, creating exceptional experiences, and making an impact while enjoying a competitive salary and benefits package? Do you like working in a fast-paced, dynamic, and fun environment? If you’re nodding yes, we want to talk to you! Hampton Inn & Suites Miami Coconut Grove Hotel is seeking a proactive, energetic, and detail-oriented Sales & Front Desk Coordinator where you’ll have the opportunity to showcase your sales and customer service skills.

About Us

At Hospitality America, winner of Top Workplaces USA, we provide hospitality management services across all aspects of hotel operations through a principled approach guided by our values, P.E.A.C.H.:

PASSIONATE – Passionate with the spirit to serve.

EXCELLENCE – Committed to excellence that inspires results.

ADAPTABLE – Adjust, adapt, and overcome.

COMMUNITY – Creators of a collaborative community invested in growth.

HUMBLE – Humble, trustworthy, and transparent.

Our values guide how we work, who we work with, and how we achieve success for our partners and our internal community. Our people are at the core of our success, and we invest in employee training and development to ensure our team members thrive. If you want to elevate your hospitality career in a collaborative, team-spirited environment, apply today!

What You’ll Do

Sales Responsibilities:

Support the property sales team by greeting visitors, answering calls, processing leads, handling reservations, researching billing inquiries, compiling reports, and maintaining files.

Communicate with group and business travel customers in person, via email, and over the phone to qualify potential customers.

Assist with RFP responses, proposals, contracts, BEOs, and meeting arrangements.

Support the Director of Sales with reservation requests and group master account creation.

Maintain inventory and create printed/electronic marketing collateral.

Serve as the point of contact for meeting room setup and assist with catering or breakfast requests as needed.

Front Desk Responsibilities:

Provide outstanding guest service while checking guests in and out.

Be a guest advocate by responding to requests and concerns with a sense of urgency and empathy.

Process payments and make necessary changes/updates to guest accounts.

Enter and update reservation information in the system.

Collaborate with other departments to communicate room availability and status.

Maintain a clean, welcoming, and organized front desk area.

Team Collaboration:

Participate in Sales Department meetings and collaboration meetings with department heads and front desk staff.

Support a productive team environment that embodies PEACH.

Why Hampton Inn & Suites Miami Coconut Grove

Competitive Salary & Benefits: Medical coverage, Paid vacation, and Retirement Plan.

Exciting and Fun Work Environment: We believe you should enjoy coming to work every day!

Training & Growth Opportunities: Top-notch development to help you excel in your career.

Nationwide Hotel Employee Rates: Select properties across the country.

Education & Experience

Hotel, sales, or customer service experience preferred.

Exceptional verbal and written communication skills.

Ability to thrive in a fast-paced, high-pressure environment where priorities constantly change.

Physical Demands

Must be able to stand for prolonged periods.

Must be able to lift up to 50 pounds.

Must be able to navigate various areas of the hotel premises.

Travel

Less than 5%

Equal Opportunity Employer

Hospitality America, LLC provides equal employment opportunities and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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