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Counter Professional Jobs in Delaware (NOW HIRING)

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Counter Professional information

What are the most common challenges faced by counter professionals, and how can they be overcome?

Counter Professionals often face challenges such as managing high customer traffic, accurately identifying parts or products, and handling complex customer inquiries. Success in this role requires strong product knowledge, excellent communication skills, and the ability to multitask efficiently. Building a solid understanding of inventory systems and staying up-to-date on product lines can help streamline service and reduce errors. Additionally, collaborating closely with team members and leveraging manufacturer resources can support accurate and timely solutions for customers.

What is a counter professional?

Counter Professionals are employees who work at the service counter of businesses such as auto parts stores, hardware stores, or supply companies. They assist customers by answering questions, locating and recommending products, processing transactions, and providing technical information. Their role often requires strong product knowledge, good communication skills, and the ability to resolve customer issues quickly and efficiently. Counter Professionals are essential in ensuring a positive customer experience and maintaining smooth store operations.

What are the key skills and qualifications needed to thrive as a counter professional, and why are they important?

To thrive as a Counter Professional, you need strong product knowledge, sales skills, and typically a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and basic computer applications is essential. Excellent customer service, communication, and problem-solving skills help you build relationships and efficiently address client needs. These skills ensure accurate order fulfillment, customer satisfaction, and smooth daily operations in fast-paced retail or parts supply environments.

What is the difference between Counter Professional vs Sales Associate?

AspectCounter ProfessionalSales Associate
Required CredentialsHigh school diploma; on-the-job trainingHigh school diploma; sales training often provided
Work EnvironmentRetail counters, hardware stores, auto parts storesRetail stores, showrooms, customer service areas
Employer & Industry UsageCommon in retail, automotive, hardware industriesWidespread across retail sectors including electronics, apparel, and more
Search & Comparison IntentUnderstanding job duties, qualifications, and differencesSimilar roles, customer service focus, sales techniques

While both roles involve customer interaction in retail settings, a Counter Professional primarily assists customers at a specific counter, providing product information and support. A Sales Associate typically has broader sales responsibilities across the store, focusing on upselling and customer engagement. The roles often overlap, but the Counter Professional is more specialized in product knowledge at a designated station.

What cities in Delaware are hiring for Counter Professional jobs? Cities in Delaware with the most Counter Professional job openings:

ShopRite - Customer Service/Courtesy Counter Clerk

ShopRite

Newark, DE • On-site

$15.50 - $19/hr

Full-time

Re-posted 12 days ago


ShopRite rating

6.3

Company rating: 6.3 out of 10

Based on 991 frontline employees who took The Breakroom Quiz

44th of 122 rated grocery stores


Job description

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Job Description 

We are living our Purpose - To Care Deeply about People, Helping them to Eat Well and Be Happy. This Purpose guides everything we do and is why we are in business.  We are using our service priorities - Safety, Friendliness, Presentation, and Efficiency to help us make decisions at work every day and are critical to the success of our business goals.

Job Summary:
To deliver a great customer experience and confidentiality while being accurate, friendly and efficient; to accurately scan, price and bag products; to collect proper payment; and to provide proper change if necessary; to process Customer returns accurately and in accordance with Company policy; to answer Customer inquiries by phone or in-person in a friendly and professional manner; and to perform other tasks as required in an efficient and safe manner, within Company policy.

Minimum Required Qualifications:
The minimum required qualifications for this position include, but are not limited to, the following:

  • Ability to proficiently read, write, speak, analyze, interpret, and understand the English language.
  • Ability to perform basic math.
  • Ability to stand/walk for the duration of a scheduled shift.
  • Ability to stand, bend, twist, reach, push, pull and regularly lift 25 lbs., and occasionally lift 50 lbs.
  • Ability to work with fresh, dried and/or processed products, spices and powdered substances without negative allergic consequences.
  • Ability to tolerate dust and cleaning agents during routine housekeeping duties.
  • Ability to interact with Customers in a friendly and helpful way.
  • Ability to work cooperatively with others.
  • Ability to work all assigned work schedules and comply with all time and attendance policies.

Essential Job Functions:
Performance of the essential functions of this position require the Associate to possess the minimum qualifications listed above. These functions include, but are not limited to, the following:

  • Maintain a clean, neat, organized and safe work environment.
  • Greet all Customers and provide them with prompt, courteous service and assistance.
  • Enter Customer information into database for eligibility of Wakefern programs.
  • Understand operation of cash register and follow all cash handling procedures, if applicable.
  • Knowledgeable about the various types of products carried in the store.
  • Sort and return "return to stock" items back to normal location with priority; attention given to refrigerated and perishable items.
  • Handle all damaged merchandise in accordance with Company procedures.
  • Perform price check functions, if needed.
  • Issue and keep information involving rain checks updated.
  • Perform Scanrites according to Company procedures.
  • Answer phone promptly and in a professional manner and direct as Company policies dictate, issue refunds and Price Plus cards.
  • Utilize and maintain equipment as required by department; report any equipment problems immediately.
  • Be familiar with the functions of digital processing equipment and be able to differentiate between various types of images and related merchandise, if applicable.
  • Check prices and be knowledgeable about location of items in the store.
  • Promote for sale any current charitable promotions to Customers.
  • Stand at work station for duration of scheduled shift, which may exceed 8 hours per day.  
  • Understand and adhere to Company shrink guidelines as relates to Courtesy Desk operations.
  • Regularly lift, pull, push and rotate merchandise that weights 25 lbs. and that occasionally weights 50 lbs.
  • Perform duties in accordance with the Company's HAZCOM program and adhere to manufacturer's label instructions for the safe and proper use of all chemical products.
  • Clean and sanitize all work surfaces, utensils and equipment in accordance with Department of Sanitation and QA standards.  
  • Keep floor clear of debris and spills.
  • Perform all duties in accordance with Local, State and Federal regulations as they pertain to Front-End operations.
  • Perform all duties in accordance with Company rules, policies, safety requirements, and security standards and all Local, State and Federal health and civil code regulations.
  • Dress and groom according to Company policy to include uniform, name badge, and hat or hair restraint requirements.  
  • Perform duties in accordance with QA hand washing standards and use disposable gloves when handling food.
  • Complete all applicable department training programs.
  • Perform all duties in accordance with all ShopRite Service Priorities (Safety, Friendliness, Presentation, and Efficiency).
  • Maintain punctual and regular attendance.
  • Work overtime as assigned.
  • Work cooperatively with others.
  • Must be 18 years or older to operate balers, hi-lo's, power jacks, and slicing machines.
  • Perform other duties as assigned.

Important Disclaimer Notice:
The above statements are only intended to represent the essential job functions and general nature of the work being performed and are not exhaustive of the tasks that an Associate may be required to perform. The employer reserves the right to revise this job description at any time and to require Associates to perform other tasks as circumstances or conditions of its business, competitive considerations, or the work environment change. This job description is not a guarantee of employment.

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