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Counter Manager Jobs in Pawtucket, RI (NOW HIRING)

Marcone

Counter Sales

Franklin, MA · On-site

$22 - $25/hr

Job Summary The Counter Sales role delivers exceptional customer service through in-person, phone ... Manages pricing, product availability, and order status via phone, email, fax, and in-person ...

BMW of Newport

Parts Counter

Johnston, RI

Busy Honda dealership looking for an experienced parts counter person. We offer competitive wages ... Reports to the Parts Manager Qualifications Education High school diploma or the equivalent. Other ...

BMW of Newport

Parts Counter

Johnston, RI · On-site

Busy Honda dealership looking for an experienced parts counter person. We offer competitive wages ... Reports to the Parts Manager Qualifications Education High school diploma or the equivalent. Other ...

COVENTRY LUMBER

Counter Sales Associate

Coventry, RI · On-site

$15.50 - $19.50/hr

We are currently seeking an experienced Counter Sales Associate to fill a full-time position ... Possess both time management and organizational skills. * Building material sales and customer ...

COVENTRY LUMBER

Counter Sales Associate

Coventry, RI · On-site

$15.50 - $19.50/hr

We are currently seeking an experienced Counter Sales Associate to fill a full-time position ... Possess both time management and organizational skills. * Building material sales and customer ...

Corin Group

Inventory Cycle Counter

Raynham, MA · On-site

$20 - $23/hr

Escalate systemic inventory issues to the Supply Chain Manager. * Learn and assist in receiving ... The ideal Inventory Cycle Counter will have/be * 2+ years of inventory control experience in a ...

The Pete Store

Parts Counter Sales

Johnston, RI · On-site

... the counter, through the shop or on the phone. Responsible for assisting all customers and ... Manage incoming and outgoing phone traffic while providing price quotes and other information.

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All JobsCounter JobsCounter Manager JobsCounter Manager Jobs in Pawtucket, RI

Counter Manager information

See Pawtucket, RI salary details

$12

$21

$47

How much do counter manager jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for counter manager in Pawtucket, RI is $21.01, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $20.10 per hour, depending on experience, location, and employer.

What is a counter manager?

A Counter Manager is a retail professional responsible for overseeing the sales operations and staff at a specific retail counter, typically within a department store or specialty shop. Their duties include supervising team members, ensuring excellent customer service, managing inventory, and meeting sales targets. Counter Managers often work in cosmetics, fragrance, or jewelry departments, where they play a key role in promoting products and training their team. They also handle scheduling, reporting, and may resolve customer issues. Strong leadership and sales skills are essential for this role.

What does a counter manager do?

A counter manager leads the sales team of a retail department, often the cosmetics counter at a department store. Your job duties as a counter manager are to negotiate with vendors, order product lines, hire, train, evaluate, and fire staff, schedule and supervise employees, provide customer service, and handle administrative responsibilities, like analyzing sales metrics and business goals, marketing products, and organizing displays. To pursue a career as a counter manager, the qualifications include extensive product knowledge, excellent customer service skills, and retail experience. An associate or bachelor’s degree may help you get promotions more quickly.

What are the key skills and qualifications needed to thrive as a counter manager, and why are they important?

To thrive as a Counter Manager, you need strong sales skills, product knowledge, and experience in retail management, often supported by a background in cosmetics or luxury goods. Familiarity with point-of-sale (POS) systems, inventory management tools, and brand-specific training or certifications is typically required. Exceptional customer service, leadership, and communication skills help you motivate staff and build lasting client relationships. These abilities ensure sales targets are met, team performance is optimized, and customers receive a premium experience, all of which drive store success.

How does a counter manager balance sales goals with team development in a retail environment?

A Counter Manager is responsible for meeting sales targets while also ensuring their team is motivated, knowledgeable, and providing excellent customer service. This often involves setting daily or weekly sales objectives, coaching team members through regular feedback, and organizing training sessions to improve product expertise. Balancing these priorities requires strong leadership, time management, and a collaborative approach to problem-solving. Successful Counter Managers foster a positive team culture, which directly impacts both sales performance and customer satisfaction.

What is the difference between Counter Manager vs Sales Associate?

AspectCounter ManagerSales Associate
ResponsibilitiesOversees counter operations, manages staff, ensures customer satisfactionAssists customers, processes sales, stocks products
Required SkillsLeadership, customer service, inventory managementCustomer service, communication, product knowledge
Work EnvironmentRetail counters, often in cosmetics, electronics, or food sectorsRetail stores, malls, specialty shops
CertificationsTypically no formal certifications required, but management experience helpsNo formal certifications required

While both roles work in retail environments, a Counter Manager oversees daily operations and staff, focusing on management and customer satisfaction. A Sales Associate primarily assists customers and handles sales transactions. The Counter Manager role involves more leadership and responsibility, whereas the Sales Associate role is more customer-facing and transactional.

What skills do you need to be a counter manager?

A counter manager needs strong customer service skills, effective communication, and the ability to manage inventory and staff. Organizational skills, attention to detail, and proficiency with point-of-sale systems are also important for success in this role.
More about Counter Manager jobs

What cities near Pawtucket, RI are hiring for Counter Manager jobs?

Cities near Pawtucket, RI with the most Counter Manager job openings:

Counter Manager jobs near you

Counter Sales

Marcone

Franklin, MA • On-site

$22 - $25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

Key responsibilities

  • Provides customer service through in-person, phone, and digital channels by addressing inquiries, processing orders, and supporting sales activities.

  • Manages order fulfillment, coordinates deliveries, and maintains inventory accuracy through company systems and procedures.

  • Supports branch operations by performing general warehouse duties, maintaining merchandise displays, and ensuring a clean and safe environment.

Marcone rating

7.3

Company rating: 7.3 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

216th of 429 rated retail wholesalers

Job description

About mSupply TM
mSupply is a North American distributor of OEM repair parts and equipment serving the appliance, HVAC and plumbing industries. Headquartered in St. Louis, the company combines industry expertise with a broad product selection and a national distribution network.
With 2,000 employees across the United States and Canada, mSupply delivers speed and reliability at scale, with a vast product inventory and same-day shipping. Its family of brands is focused on making sure customers always get the Right Products. Right Now.™ For more information, visit mSupply.com.
About API of NH/Delta T
API of NH/Delta T has served independent HVAC contractors across New England since 1969. Founded as a family business and now backed by the strength of a nationwide enterprise, the company focuses on customer service, product quality and contractor support, with expertise in hydronics and sheet metal fabrication. API of NH/Delta T distributes brands including Rheem and LG. For more information, visit apiofnh.com.
Job Summary
The Counter Sales role delivers exceptional customer service through in-person, phone, and digital channels while supporting branch operations through order fulfillment, merchandising, and will-call assistance. This position also handles product inquiries, returns, and inventory management using company systems and tools.
Job Duties & Responsibilities
  • Provides exceptional customer service through timely, professional communication and resolution of inquiries.

  • Manages pricing, product availability, and order status via phone, email, fax, and in-person interactions.

  • Processes orders, coordinates deliveries, and ensures accurate and timely fulfillment.

  • Maintains strong, solutions-oriented relationships with customers, vendors, and internal teams.

  • Completes all required training and applies knowledge effectively across branch operations.

  • Performs general warehouse duties while maintaining a clean, safe, and organized environment.

  • Uses appropriate PPE and conducts routine safety checks on equipment.

  • Communicates task status and updates with management throughout the workday.

  • Monitors and responds promptly to customer queues to ensure efficient service.

  • Sorts, stocks, and labels products accurately per established procedures.

  • Inspects returned and damaged goods for accuracy and condition.

  • Applies basic product knowledge to assist customers and support sales.

  • Sets up and maintains merchandise displays in line with company standards.

  • Adheres to inventory procedures for accurate tracking and reporting.

  • Verifies shipments and promptly reports discrepancies or errors.

  • Maintains proficiency in company systems for tasks such as data entry, messaging, documentation, and queue updates.

  • Performs additional duties and responsibilities as assigned to support evolving organizational needs.

Qualifications
  • High school diploma or GED equivalent.

  • Minimum 3 years of customer service experience.

  • Proficient in MS Office (Word, Excel, PowerPoint, Outlook).

  • Strong aptitude for numerical analysis and mathematical operations.

  • Skilled in office technology, including computers, scanners, phones, and virtual meeting tools.

Physical Demands & Work Environment
This position may require over 40 hours per week and includes regular physical activity such as:
  • Lifting 25-50 lbs for up to 5 hours per day.

  • Operating forklifts and material handling equipment for up to 6 hours daily.

  • Frequent bending, squatting, kneeling, reaching, and twisting.

  • Prolonged use of hands, arms, and feet.

  • Periods of sitting, standing, and walking throughout the shift.

What We Offer:
We prioritize your well-being from day one with a comprehensive benefits package that includes:
  • Medical, dental, vision, and prescription coverage effective immediately

  • 401(k) plan with company contributions

  • Life insurance and short- and long-term disability coverage

  • HSA/FSA options and an Employee Assistance Program (EAP)

  • Paid time off, including vacation, holidays, and personal days

  • Weekly pay, employee discounts, and more

Equal Employment Opportunity & Pre-Employment Requirements
mSupply is an Equal Opportunity Employer. We make employment decisions without regard to sex, age, race, color, creed, religion, national origin, citizenship or immigration status, sexual orientation, gender identity or expression, disability, genetic information, marital status, veteran or military status, or any other status protected by applicable federal, state, or local law.
We are committed to providing reasonable accommodations for qualified individuals with disabilities and to applicants with sincerely held religious beliefs, in accordance with applicable law. To request a reasonable accommodation, please contact careers@msupply.com.
Final offers of employment may be contingent upon completion of job-related pre-employment checks and screenings permitted by law for the position. For roles that require operation of a company vehicle, a Motor Vehicle Record (MVR) check may also be conducted to determine insurability. This employer participates in E-Verify to confirm employment eligibility in the United States.
Pay Range: $22 - $25 per hour

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