Job Summary:
JPMorganChase is a leading financial services firm helping customers achieve their financial goals. The Product Manager, Vice President in Global Customer Platform is responsible for innovating new product offerings, guiding successful launches, and ensuring top-tier client experiences while collaborating closely with cross-functional teams.
Responsibilities:
• Develops a product strategy and product vision that delivers value to customers
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
• Partners with senior leaders to develop clear, compelling, consistent messaging strategies that reflect the business vision through written and visual storytelling, enhancing leadership understanding, and driving product strategy
• Translates and communicates highly technical data-driven concepts into business-facing language
• Designs impactful slides and presentations to support executive narratives and speaking engagements
• Manages the development and distribution of internal communications, ensuring a consistent voice across all channels
• Partners across the firm to improve awareness of strategic objectives and business priorities
• Prepares briefing materials, presentations, and talking points, assisting teammates with presentations and speaking engagements to ensure a consistent voice of the Global Customer Platform (GCP)
• Manages Design Partners, convening the right stakeholders to co-prioritize where partners lean in, and demonstrate measurable value from the design relationship to strengthen and scale our platform
Qualifications:
Required:
• 5+ years of experience or equivalent expertise in product management or a relevant domain area
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Expertise in authoring executive communications
• Experience in agile methodology
• Expertise in PowerPoint, Excel and copywriting
• Experience with strategic planning and KPI development
• Ability to manage competing priorities under tight deadlines
• Experience collaborating with developers, database architects and technical product leaders to translate technical language to business-facing language
• Demonstrated ability leveraging AI to accelerate message development (drafting, editing, audience-tailoring) and to build/enable automated processes that improve throughput, consistency, and quality
Preferred:
• Demonstrated prior experience working in a highly matrixed, complex organization
• Experience with Jira and Align
• Confluence intranet page design and management
Company:
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets. Founded in 2000, the company is headquartered in New York, USA, with a team of 10001+ employees. The company is currently Late Stage.