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JB061727 - Power Platform / Copilot Autom

Microsoft Copilot Studio/Agent development experience * Azure AI and AI Foundations experience * Microsoft 365 & Copilot integration experience * Customer Facing, great communication Client: SHI ...

Redolent, Inc.

CoPilot Solutions Engineer

Charlotte, NC · On-site

Build and test Copilot Studio agents, prompts, and orchestration workflows, ensuring reliability and reusability * Integrate Copilot solutions with enterprise systems (Graph API, Azure services, data ...

Lorven Technologies

Copilot Architect

Foster City, CA · On-site

Skills / Experience 2 years of hands-on experience with Microsoft 365 Copilot, Copilot Studio Premium, Azure Open AI Services, Agentic AI and Power Platform 7+ years of strong experience in Azure ...

WinWire

Copilot Developer

Foster City, CA · On-site

$64 - $79.50/hr

Design, build, and extend custom copilots using Microsoft Copilot Studio Premium * Integrate copilots with Azure AI services (e.g., Azure OpenAI, Cognitive Services) * Architect and implement prompt ...

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How much do copilot studio jobs pay per year?

As of Jul 20, 2026, the average yearly pay for copilot studio in the United States is $53,399.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $60,000.00 per year, depending on experience, location, and employer.

What is the salary of Copilot developer?

The salary of a Copilot developer varies depending on experience, location, and company size, but generally ranges from $80,000 to $150,000 annually. Skilled developers with expertise in AI, machine learning, and programming languages like Python or JavaScript tend to earn higher salaries. Compensation may also include benefits such as bonuses, stock options, and professional development opportunities.

What are the main challenges faced by professionals working in Copilot Studio roles, and how can they overcome them?

Professionals working in Copilot Studio roles often encounter challenges such as adapting to rapidly evolving AI technologies and integrating them seamlessly with existing workflows. Staying up-to-date with frequent updates, understanding user requirements, and ensuring smooth collaboration with developers, designers, and end-users are essential for success. To overcome these challenges, it's important to engage in continuous learning, participate in cross-functional meetings, and leverage available training resources to stay current with platform features and best practices.

Which 3 jobs will survive AI?

Jobs that require complex human interaction, creativity, and critical thinking, such as healthcare professionals, skilled tradespeople, and creative roles like designers or writers, are more likely to persist alongside AI advancements. These roles often involve emotional intelligence, nuanced judgment, and hands-on skills that AI cannot easily replicate.

How much does Copilot Studio pay as you go?

Copilot Studio offers pay-as-you-go options that typically depend on the specific services or features used, with costs varying based on usage volume and project scope. Pricing details are usually provided upon request or through their official platform, and users may need to have relevant skills or accounts to access certain features.

What can I do with a Copilot Studio license?

A Copilot Studio license typically provides access to AI-powered tools for content creation, automation, and collaboration within the platform. It enables users to develop, test, and deploy AI models or workflows, often requiring familiarity with coding or AI concepts. The license supports productivity and innovation in a creative or technical environment.

What is Copilot Studio?

Copilot Studio is a platform by Microsoft that enables users to build, customize, and deploy AI-powered copilots and chatbots for various business scenarios. It allows both technical and non-technical users to create conversational AI experiences without extensive coding knowledge. Copilot Studio integrates with Microsoft 365 and other services, making it easier to automate processes, answer questions, and enhance productivity. Users can leverage pre-built templates or design custom workflows to meet specific needs.

What are the key skills and qualifications needed to thrive as a Copilot Studio Developer, and why are they important?

To thrive as a Copilot Studio Developer, you need a solid background in software development, automation, and familiarity with low-code/no-code platforms, often supported by a degree in computer science or a related field. Proficiency with Microsoft Power Platform, Copilot Studio tools, and integration with APIs and cloud services is typically required. Strong problem-solving, collaboration, and communication skills help developers translate business needs into effective automated solutions. These skills are crucial for building scalable, user-friendly applications that streamline processes and add value within organizations.
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Copilot Studio jobs near you
Dynamics 365 CCaaS & Copilot Studio Architect - NY, GA and IL (Fulltime Role)

Dynamics 365 CCaaS & Copilot Studio Architect - NY, GA and IL (Fulltime Role)

Smart Caliber Technology

Manhattan, NY • On-site

$69.50 - $91.50/hr

Other

Posted 5 days ago

New

Job description

Role Name: Dynamics 365 CCaaS & Copilot Studio Architect

Location: New York, NY | Atlanta, GA | Chicago, IL (Onsite)

Duration: Fulltime

Must be legally authorized to work in the United States without current or future employer sponsorship

Client is seeking a Dynamics 365 CCaaS & Copilot Studio Architect to lead the end‑ to‑ end architecture, design, and technical governance of enterprise‑ scale contact center and customer experience (CX) solutions built on the Microsoft ecosystem.

This role is responsible for translating business and CX requirements into secure, scalable, and highly available CCaaS architectures, while providing hands‑ on architectural leadership across solution design, integrations, AI enablement, and deployment.

Key Responsibilities

CCaaS & CX Architecture

  • Own the end‑to‑end architecture for Dynamics 365‑based Contact Center (CCaaS) solutions
  • Design holistic solutions covering interaction intake, routing, agent experience, orchestration, integrations, security, and operational tooling
  • Define CCaaS architecture patterns, standards, and guardrails to ensure platform consistency and extensibility
  • Translate business and CX requirements into architecture designs that are scalable, maintainable, and secure

Dynamics 365 Platform Design

  • Architect solutions across Dynamics 365 Customer Service including:
    • Case management, workflows, automation, SLAs, and knowledge management
  • Design Omnichannel capabilities such as chat, messaging, email, and unified agent desktop workloads
  • Architect voice and telephony integrations including routing, IVR, call handling, and recordings (where applicable)
  • Design agent and supervisor experiences with queues, skills‑based routing, and performance visibility
  • Ensure designs support operational KPIs such as service level, AHT, FCR, CSAT, and containment

Copilot Studio & AI Architecture

  • Architect Copilot Studio‑based virtual agent and conversational AI solutions
  • Design conversational flows, orchestration patterns, and AI‑assisted customer and agent interactions
  • Define bot‑to‑agent handoff patterns with contextual awareness and escalation logic
  • Establish AI integration patterns for self‑service, agent assist, knowledge surfacing, and automation
  • Apply responsible AI, governance, and compliance principles

Integration Architecture

  • Design end‑to‑end integrations between CCaaS platforms and enterprise systems using Azure‑based integration services
  • Define interface contracts, canonical data models, and transformation logic
  • Architect integrations across CRM, identity, telephony, workforce management, quality and recording systems, analytics platforms, and downstream systems of record
  • Ensure integrations meet resiliency, performance, security, and scalability requirements

Data, Security & Non‑Functional Requirements

  • Design CCaaS data architecture across Dataverse, interaction metadata, transcripts, cases, and operational metrics
  • Define data governance, privacy, retention, and lineage controls, including PII protection
  • Design security architecture using Microsoft Entra ID, role‑based access control, managed identities, Key Vault, and least‑privilege principles
  • Define and validate non‑functional requirements including availability, scalability, performance, and disaster recovery

Environment, ALM & Delivery Governance

  • Define environment strategies across development, test, UAT, pre‑production, and production
  • Establish ALM and CI/CD patterns for Dynamics 365, Power Platform, Copilot Studio, and Azure components
  • Produce and own architectural artifacts including HLDs, LLDs, integration designs, and solution standards
  • Review implementations for architecture alignment and prevent design drift
  • Provide hands‑on technical guidance to delivery teams and support cutover, go‑live, and stabilization

Required Qualifications

  • 12+ years of experience in solution or technical architecture roles
  • Deep hands‑ on experience with contact center and customer service platforms
  • Strong expertise in Dynamics 365 Customer Service and Omnichannel
  • Proven experience architecting conversational AI and virtual agent solutions using Copilot Studio
  • Strong Azure integration and security architecture background
  • Experience designing enterprise‑scale, highly available solutions in regulated environments
  • Excellent communication skills with the ability to influence technical and non‑technical stakeholders

Preferred Qualifications

  • Large‑ scale CCaaS modernization or transformation experience
  • Power Platform architecture and governance experience
  • Experience working in complex enterprise or financial services environments

Best Regards,

Chetna

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