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Copay Assistance Program Jobs in Virginia (NOW HIRING)

Riverside Health System Non-Providers

... copay assistance, prior authorization and billing inquiries, resolves payment obstacles, submission ... Assists with program development and implementation to support system wide initiatives. Responsible ...

Riverside

... copay assistance, prior authorization and billing inquiries, resolves payment obstacles, submission ... Assists with program development and implementation to support system wide initiatives. Responsible ...

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Copay Assistance Program information

What is the difference between Copay Assistance Program vs Pharmacy Technician?

AspectCopay Assistance ProgramPharmacy Technician
Primary RoleProvides financial assistance to patients for medication copaysAssists pharmacists with medication preparation and patient service
Required CredentialsVaries; often no formal certification requiredCertification or license often required
Work EnvironmentHealthcare settings, patient assistance programsPharmacies, hospitals, healthcare facilities
Industry UsageHealthcare, pharmaceutical companies, insurancePharmacy, healthcare services

While both roles operate within the healthcare industry, the Copay Assistance Program focuses on financial support for patients, whereas pharmacy technicians assist with medication dispensing and pharmacy operations. Understanding these differences helps clarify career paths and job functions in healthcare support services.

What are the key skills and qualifications needed to thrive in a Copay Assistance Program Coordinator role, and why are they important?

To thrive as a Copay Assistance Program Coordinator, you need a solid understanding of healthcare reimbursement, insurance processes, and patient assistance programs, often supported by experience in healthcare administration or pharmacy. Familiarity with pharmacy benefit management systems, insurance verification tools, and patient management software is typically required. Strong organizational skills, empathy, and effective communication are crucial for interacting with patients, providers, and insurers. These skills ensure patients receive timely financial support for medications, improving treatment access and adherence.

What are some common challenges faced when working in a Copay Assistance Program role?

Professionals working in Copay Assistance Program roles often encounter challenges such as navigating complex insurance verification processes, staying updated on frequently changing program eligibility requirements, and communicating effectively with both patients and healthcare providers. Balancing high volumes of applications while ensuring accuracy and compliance with regulatory standards is also a key part of the job. Successful team members develop strong organizational skills and a customer-service mindset to address patient concerns and facilitate access to needed medications.

What is a Copay Assistance Program?

A Copay Assistance Program is a financial support initiative designed to help patients afford the out-of-pocket costs associated with prescription medications, such as copays, coinsurance, or deductibles. These programs are often sponsored by pharmaceutical companies, nonprofit organizations, or government agencies to ensure that patients can access the medications they need without facing financial hardship. Eligibility requirements and the amount of assistance provided can vary depending on the program and the patient's insurance coverage. Patients typically apply for the program and, if approved, receive financial aid directly or through their pharmacy at the point of sale.
What are popular job titles related to Copay Assistance Program jobs in Virginia? For Copay Assistance Program jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Copay Assistance Program jobs in Virginia look for? The top searched job categories for Copay Assistance Program jobs in Virginia are:
What cities in Virginia are hiring for Copay Assistance Program jobs? Cities in Virginia with the most Copay Assistance Program job openings:
Copay Assistance Program jobs near you
Infographic showing various Copay Assistance Program job openings in Virginia as of June 2026, with employment types broken down into 93% Full Time, 1% Part Time, 1% Temporary, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Patient Assistance Program Coordinator - as needed

Riverside Health System Non-Providers

Newport News, VA • On-site

$16 - $21/hr

Part-time

Posted 15 days ago

Job description

Newport News, Virginia
Overview
The Patient Assistance Program Coordinator is the subject matter expert in performing tasks related to the management of third-party billing or patient financial assistance for patient within the health system and assists with managing and processing high dollar specialty medications and may be responsible for benefits investigation, obtaining prior authorizations, copay/foundation assistance, drug replacement services and patient financial counseling. Additional activities may include patient onboarding, order entry, financial tracking, patient care coordination, medication ordering/tracking, cold chain distribution and shipping activities. This role will assist with training/onboarding of new employees and continually seeks growth through education opportunities and is a liaison to disseminate learned information.
What you will do
  • Timely process of referrals and submit clinical supporting documentation to insurance carriers, manufacturers or foundations to expedite prior authorization and/or patient assistance processes. Collaborate with other departments to assist in obtaining prior authorizations, patient assistance medications or financial assistance. Assist with medical necessity documentations to expedite approvals and ensure that appropriate follow-up is performed. Follow prior authorization and/or patient assistance workflows and polices/procedures. Serves as a subject matter expert in the role and acts as a resources to other team members. Continually seeks growth educational opportunities and serves as a liaison to disseminate learned information.
  • Demonstrates the ability to work independently, prioritize workflow to meet deadlines and possesses excellent time management skills. Perform tasks accurately and efficiently. Possesses excellent interpersonal customer service and communication skills (both written and verbal). Provides timely information, follow-up and responses to key stakeholders.
  • Accurate documentation of all intake referrals and /or prior authorization information in the patient medical record or patient assistance tracking software in compliance with policy and procedure/workflow. Completes timely documentation within the required tracking systems and retrieves necessary documentation and maintains up to date knowledge of the pharmaceutical companies patient assistance programs.
  • Proactively tracks and manages patient refills/outreach to ensure timely prescription/infusion services.
  • Provides oversight and monitoring of prior authorizations and patient assistance enrollments to ensure continuation of treatment programs or drug access services.
  • Secure patients' demographic and medical information in compliance with organization HIPAA policies and procedures.
  • Proactively conducts inspections and audits to ensure program compliance. Provide timely, accurate reports and training to to demonstrate compliance with standards and to provide quality service.

Qualifications
Education
  • Program Graduate, Pharmacy Technician Training Program or equivalent (Required) or
  • Program Graduate, Licensed Practical Nurse (LPN) (Required) or
  • Program Graduate, Certified Medical Assistant (CMA) (Required)

Experience
  • 5-6 years Experience as Pharmacy Technician, LPN, or CMA (Required)
  • 3-4 years Experience obtaining and managing medication prior authorization or medication assistance programs as part of job function (Required)

Skills and Abilities
  • Microsoft Office (Excel, Word, Outlook)
  • Familiar with Pharmacy and Medication Terminology
  • Prescription drug and over-the-counter knowledge
  • Basic math skills, including pharmaceutical calculations
  • Basic pharmacy workflow
  • Understanding pharmacy computer systems
  • Ability to navigate and read electronic health records
  • Knowledge of patient assistance programs
  • Prior authorization of medications

Licenses and Certifications
  • Registered Pharmacy Technician - Virginia Department of Health Professions (VDHP) Licensed Pharmacy Technician Upon Hire(Required) and
  • Pharmacy Technician (CPHT) - Pharmacy Technician Certification Board (PTCB) Upon Hire(Required) or
  • Licensed Practical Nurse (LPN) - Virginia Department of Health Professions (VDHP) Upon Hire(Required) or
  • Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA) Upon Hire(Required)
  • Advanced certification in specialty pharmacy (Pharmacy Technician Certification Board, American Society Health System Pharmacy, National Community Oncology Dispensing Association or other approved programs) (Preferred)

To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers.

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