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Job Title: Coordinator of Campus Events

Reporting Relationship: Associate Director of Admissions-Campus Visits

Unit: IWU-Marion

Department: Admissions-IWU Marion

Campus Location: Maxwell Center, Marion, IN

Summary of Position:    This position shares the responsibility of coordinating the IWU visit program with the members of the Campus Visit Team. In this capacity, this position assists with prospecting and recruitment opportunities. This position manages and orchestrates all aspects of the University Campus Visit Program, specializing in organizing University Visit Days. This position also assists with Custom Visits, Group Visits, hospitality for all admissions guests, and hiring and training of the Admissions Ambassadors student workers. Finally, this position may also assist with the development and implementation of visit workshops, high school and off-site workshops, and admissions presence at IWU events and summer conferences.

Duties and Responsibilities

• Strategic Planning:
  • Create the schedule and plan for General Visit Days and Academic Spotlight Days to meet guests' needs and expectations and best highlight IWU distinctives and program strengths in a manner that moves prospective students toward enrollment. Willingness to critically evaluate and change this plan as needed
• IWU Community Communication:
  • Communicate with faculty, coaches, and staff concerning specific roles in visit or event including one-on-one appointments, academic and resource fairs, academic division tours, presentations, technical needs, campus tours, signage, displays, overnight accommodations, catering and meals
• Prospective Student Communication:
  • Schedule campus visits advising prospective students and families on the best visit to meet their unique needs and goals, and interact face-to-face with guests and adjust schedules to meet last minute requests (when possible) and do this in a manner that puts the guests at ease and maintains a positive visit experience
  • Will include telephone outreach to prospective students, parents, and groups
• Admissions Office Duties:
  • Assist with CRM implementation for visit scheduling and reporting, aid the Visit Team with front office coverage, lobby care and visit responsibilities as needed, attend and help with recruitment events including Admitted Students Weekend and youth conferences during non-traditional work hours, assist with special projects or events as requested
• Core Competencies to be Developed Institutional Knowledge
  • The exceptional Coordinator of Campus Events has a strong working knowledge of key departments and contacts on campus
  • In addition, he or she has a deep understanding of campus processes and systems
  • Knowledge and consistent embracement of the IWU mission, vision and core values (kindness, humility, belonging, integrity, courage, agility, innovation), on and off campus is evident
• Professionalism
  • As a leader within Enrollment Management, the Coordinator of Campus Events demonstrates the ability to build rapport and strong campus partnerships through clear, concise, and considerate written and verbal communication
  • He or she is able to effectively represent IWU's brand to prospective students and families
  • For the Coordinator, professionalism also involves being the ultimate team player demonstrating patience and grace with coworkers, always having their back, and volunteering to take on additional tasks in support of others
  • As a professional, he or she demonstrates appropriate dress attire and grooming, has consistent attendance, and makes a point of being on time
• Interpersonal Skills/Emotional Intelligence
  • The Coordinator possesses emotional intelligence and the soft skills associated with working with people
  • This includes demonstrating a high level of self-awareness-actively aware of how decisions, actions, verbal and non-verbal communication impact others
  • This also involves the practice of cultural hospitality in all communication and engagement with internal and external constituents
  • He or she demonstrates grace daily, navigating change and adversity with optimism, positivity, and adaptability
• Grace Under Fire
  • The standout Coordinator understands the strong emotions of visiting students and parents and always shows the ability to respond graciously, not taking accusations personally, and bringing a soothing voice to any situation
  • He or she possesses a flexible, can-do attitude and responds positively to shifting schedules and changes while at the same time demonstrating and understanding the need and appropriate times to say "no" graciously
  • The Coordinator goes above and beyond to course correct when a visit experience does not meet the expectations of prospective students and families
• Instincts and Role Modeling
  • The Coordinator models a strong work ethic, consistently demonstrating a can-do attitude and Christlikeness to Admissions Student Workers
  • He or she has a history of trustworthiness and shows wisdom, intuition, and sensitivity to topics discussed in the presence of student workers
  • This wisdom is further illustrated during decision-making processes
• Creative Thinking
  • The exceptional Coordinator possesses solid critical thinking skills, is able to assess solutions, project possible outcomes of decisions, and create contingency plans
  • This is particularly important in the continuing evaluation of visit processes and systems, always with the goal of improving the IWU Campus visit experience
  • He or she has the wisdom to understand the appropriate time to express new ideas or strategies
  • Seeking to be a career-long learner, the Coordinator demonstrates a "professional hunger" looking for ways to grow and develop skillsets, not being satisfied with the status quo
• Balancing Concurrent Projects
  • Managing multiple assignments simultaneously while ensuring accuracy and meeting deadlines
  • Handling high-volume workflow by executing numerous functions efficiently in a fast-paced environment
  • Prioritizing urgent tasks by assessing competing priorities to determine which tasks to address immediately and which to defer
  • Managing interruptions by maintaining productivity while adjusting to changing priorities and interruptions
  • Understanding cross-functional collaboration by coordinating tasks that span multiple departments and stakeholders simultaneously 

Qualifications: According to Indiana Wesleyan University employment policy all employees must possess a strong Christian commitment and adhere to the standards outlined in the IWU Community Lifestyle Statement.

Education

• Bachelor's Degree Required

Experience

• One to three years experience in a professional work setting, preferably in higher education or customer service role
• One to three years experience in event planning
• Demonstrated ability to work effectively with high school students and their parents, including individuals from diverse communities and cultures

Required Skills

• Demonstrate highly developed people and public relations skills
• Exhibit strong communication, organizational, and management skills
• Desire to create a hospitable and informative student visit program
• Ability to work accurately and be detail-oriented
• Ability to work independently and be self-motivated
• Demonstrate proficient computer skills
• Ability to multitask and remain flexible in a highly dynamic environment
• Willingness to function within a team environment to cover needs as they arise

IWU Kingdom Diversity Statement

IWU, in covenant with God's reconciling work and in accordance with the Biblical principles of our historic Wesleyan tradition, commits to build a community that reflects Kingdom diversity.  We will foster an intentional environment for living, teaching and learning, which exhibits honor, respect, and dignity.  Acknowledging visible or invisible differences, our community authentically values each member's earthly and eternal worth.  We refute ignorance and isolation and embrace deliberate and courageous engagement that exhibits Christ's commandment to love all humankind.

LIMITATIONS AND DISCLAIMER

As a religious educational institution operating under the auspices of The Wesleyan Church, Indiana Wesleyan University is permitted and reserves the right to prefer employees on the basis of religion (42 U.S.C., Sections 2000e-1 and 2000e-2).

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Employees will be required to follow other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.