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Convergys Jobs (NOW HIRING)

Droisys

Technical Lead

Lewisville, TX

Knowledge of Convergys Invision Studio and Convergys Intelligent Voice Portal. 5-10 years of experience as a Development Lead in an Enterprise VoiceXML environment. Review and input into IVR ...

TecTammina

IVR Developer

Tampa, FL · On-site

Extensive experience in developing UI interfaces Knowledge and experienced in IVR application development and break/fix (Convergys/Intervoice Preferred) Knowledge of Call Routing Platform (Genesys ...

TecTammina

IVR Developer

Newark, DE

Extensive experience in developing UI interfaces Knowledge and experienced in IVR application development and break/fix (Convergys/Intervoice Preferred) Knowledge of Call Routing Platform (Genesys ...

TecTammina

IVR Developer

Dallas, TX · On-site

Extensive experience in developing UI interfaces Knowledge and experienced in IVR application development and break/fix (Convergys/Intervoice Preferred) Knowledge of Call Routing Platform (Genesys ...

Convergys

Marketing Director - AI Products

Tallahassee, FL · On-site

$134 - $170/hr

We're Concentrix. The global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, intelligence-fueled. With unique data ...

ConveyIQ

Marketing Manager

Manhattan, NY · On-site +1

Leading brands in over 95 countries use our SaaS solution to hire and communicate with top talent, including Dentsu Aegis, NBCUniversal, Convergys, and The New York Times. ConveyIQ has raised $18M in ...

ConveyIQ

Marketing Manager

Manhattan, NY · On-site

Leading brands in over 95 countries use our SaaS solution to hire and communicate with top talent, including Dentsu Aegis, NBCUniversal, Convergys, and The New York Times. ConveyIQ has raised $18M in ...

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Convergys information

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$14

$26

$44

How much do convergys jobs pay per hour?

As of Jul 25, 2026, the average hourly pay for convergys in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Representative at Convergys, and why are they important?

To thrive as a Customer Service Representative at Convergys, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer applications is important. Excellent listening skills, patience, and a positive attitude help you build rapport with customers and handle challenging situations effectively. These skills ensure efficient issue resolution, high customer satisfaction, and contribute to a positive company reputation.

What is Convergys and what kind of work do employees do there?

Convergys, now part of Concentrix, was a global customer management company that provided customer service, technical support, and sales solutions for businesses across various industries. Employees typically worked in call centers, handling inbound and outbound calls, responding to customer inquiries, resolving issues, and sometimes making sales. The work environment often involved using computers and specialized software to manage customer interactions. Many positions were entry-level and offered opportunities for advancement. Convergys was known for hiring remote workers as well as those in physical call centers.

How can I make 2000 a week working from home?

Convergys customer service representatives working from home can increase earnings by handling more hours, improving communication skills, and gaining experience with high-demand accounts. Earning $2000 weekly typically requires working full-time hours, often 40 or more per week, and may involve performance bonuses or incentives depending on the company's pay structure.

What jobs pay $700 a day?

High-paying jobs that can reach $700 a day often include specialized roles such as freelance consultants, certain sales positions, or skilled trades like electricians and contractors. These roles typically require significant experience, certifications, or a strong client base, and earnings depend on factors like location, workload, and industry demand.

What is the new name for Convergys?

Convergys was acquired by Concentrix Corporation in 2018, and the company now operates under the Concentrix name. Employees and job seekers should refer to Concentrix for current branding and employment opportunities related to customer experience and support roles.

Is it hard to get hired at Concentrix?

Getting hired at Convergys, a customer service outsourcing company now part of Concentrix, typically involves completing an application, passing a skills assessment, and participating in an interview. The hiring process can vary in difficulty depending on the role, location, and the applicant's experience and skills in customer service or technical support.

What are some common challenges faced by customer service representatives at Convergys, and how can applicants prepare for them?

Customer service representatives at Convergys often handle high call volumes and must resolve a wide range of customer issues efficiently. Managing stress, maintaining patience, and adapting to rapidly changing information are key challenges in this role. To prepare, applicants should practice active listening, develop strong communication skills, and become comfortable using customer relationship management (CRM) software. Additionally, being adaptable and open to feedback will help you thrive in the fast-paced, team-oriented environment at Convergys.

How hard is it to get hired at Concentrix?

Getting hired at Convergys, which is now part of Concentrix, typically involves completing an online application, passing a skills assessment, and participating in an interview. Customer service roles often require good communication skills and the ability to handle a high-volume workload, but the hiring process is generally straightforward and based on meeting basic qualifications. Factors such as experience, availability, and performance in assessments can influence the ease of hiring.
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Convergys jobs near you
Infographic showing various Convergys job openings in the United States as of July 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.
Technical Lead

Technical Lead

Droisys

Lewisville, TX

Contractor

Posted 13 hours ago

Job description

Company Description

Droisys.inc

Job Description

Hi,

Hope you are doing great.

Technical Lead

Lewisville, TX

Technical Lead position. This is a Call Center infrastructure.

Other synonyms to look for: "Intervoice", "Media Server", "Interaction Composer", and "IVP" (although not Genesys IVP).

Even if some had Cisco (Audium) or Genesys (IVP) experience, there will need some training and hand holding because they would have to learn the platform and they will not be perceived as an SME since they would know so little about the platform. If they don't have this experience, they'll really need to have great soft skills and Java experience.

Six month contract

Phone interviews only

Technical Lead Roles and Responsibilities

The Technical Lead will be responsible for performing the following technical roles:

Provide full-time on site technical leadership for Client and Convergys

The Technical Lead will be based on-site at Client's office in Dallas, TX with optional periodic travel to Client sites as needed at their discretion.

Assist with the following Application Development Leadership tasks:

Technical Development Leadership of all active Convergys Application Development projects for Client.

Technical guidance on VXML and Java; with the ability to code if required.

Knowledge of Convergys Invision Studio and Convergys Intelligent Voice Portal.

5-10 years of experience as a Development Lead in an Enterprise VoiceXML environment.

Review and input into IVR solutions and associated middleware and back end integration.

Guidance on software installations, updates, and release management.

Consult on application changes, modifications and enhancements.

Participation and guidance in PS SLA achievement and monitoring.

Facilitate root cause analysis during emergency events, outages, system failures or system impairments. Provide coordination between Convergys and Client where needed.

On site presence to address Client technical needs and maintain regular communication with Convergys RealCare, Product Development, Hosted Solutions, and Professional Services organizations.

Management Roles and Responsibilities

The Technical Manager will be responsible for performing the following:

Hold weekly meetings with Client Application Development Manager to report on status, research, and understand how to best assist the team.

Chair joint Client/Convergys review board to manage production defects. This board will review defects in Subversion and agree upon root cause, impact and corrective action for defects found in production in accordance with SLAs.

Notify Convergys Account Team and Professional Services management when Client seeks additional scope beyond current definitions.

Perform the role of Convergys support liaison.

Miscellaneous

Occasional long and/or irregular hours may be required.

Physical requirements include: sitting, frequently speaking and hearing, and occasionally standing, walking, bending, crawling, kneeling and the ability to lift up to 25 lbs.

Qualifications

 Notify Convergys Account Team and Professional Services management when Client seeks additional scope beyond current definitions.

 Perform the role of Convergys support liaison.

Additional Information

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