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Convergys Jobs (NOW HIRING)

Droisys

Technical Lead

Lewisville, TX · On-site

Knowledge of Convergys Invision Studio and Convergys Intelligent Voice Portal. 5-10 years of experience as a Development Lead in an Enterprise VoiceXML environment. Review and input into IVR ...

TecTammina

IVR Developer

Tampa, FL

Extensive experience in developing UI interfaces Knowledge and experienced in IVR application development and break/fix (Convergys/Intervoice Preferred) Knowledge of Call Routing Platform (Genesys ...

TecTammina

IVR Developer

Newark, DE

Extensive experience in developing UI interfaces Knowledge and experienced in IVR application development and break/fix (Convergys/Intervoice Preferred) Knowledge of Call Routing Platform (Genesys ...

TecTammina

IVR Developer

Dallas, TX

Extensive experience in developing UI interfaces Knowledge and experienced in IVR application development and break/fix (Convergys/Intervoice Preferred) Knowledge of Call Routing Platform (Genesys ...

Convergys

NY · On-site

$90 - $120/hr

Job Title: Operations Manager (Onsite) Join a world-class team in Lake Mary, FL, as an Operations Manager! The Operations Manager is responsible for coaching and supervising a group of Operations ...

Convergys

Senior Android Developer

Frisco, TX · On-site

$115 - $125/hr

Location: Frisco, TX (Onsite position)Role: Senior Android DeveloperJob Summary:We are seeking a Senior Android Developer with expertise in Kotlin and modern Android technologies to design, develop ...

Convergys

ServiceNow Platform Administrator

Omaha, NE · On-site

$92 - $134/hr

Job Title ServiceNow Platform Administrator Company Summary We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and ...

New

Convergys

$92 - $120/hr

Job Title Senior IT Project Manager - Supply Chain Transformation Location Portland, OR - Hybrid role (3 days onsite/week) Position Summary We are seeking an experienced Senior IT Project Manager to ...

New

Convergys

$72 - $85/hr

Sr. Payroll Specialist The Sr. Payroll Specialist plays a critical role in delivering accurate, timely, and compliant payroll for employees across the United States and Canada. In this role, you will ...

Convergys

NY · On-site

$86 - $97/hr

Senior Manager, Field Marketing & Events The Senior Manager, Field Marketing & Events will lead the strategy, planning, execution, and measurement of North America's field marketing and event ...

New

Convergys

NY · On-site

$72 - $85/hr

Sr. Payroll Specialist The Sr. Payroll Specialist plays a critical role in delivering accurate, timely, and compliant payroll for employees across the United States and Canada. In this role, you will ...

Convergys

$92 - $120/hr

Senior IT Project Manager - HCM Transformation Location: Portland, OR - Hybrid role (3 days onsite/week) We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered.

New

Convergys

Technical Project Manager

Frisco, TX · On-site

$92 - $145/hr

Preferred Locations: Frisco, TX, Atlanta, GA - This is Hybrid role.Technical Project Manager - Product Strategy & Technical Architecture,We're seeking a seasoned Technical Project Manager to lead the ...

Convergys

$86 - $97/hr

Senior Manager, Field Marketing & Events The Senior Manager, Field Marketing & Events will lead the strategy, planning, execution, and measurement of North America's field marketing and event ...

New

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How much do convergys jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for convergys in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is Convergys?

Convergys, now part of Concentrix, was a global customer management company that provided customer service, technical support, and sales solutions for businesses across various industries. Employees typically worked in call centers, handling inbound and outbound calls, responding to customer inquiries, resolving issues, and sometimes making sales. The work environment often involved using computers and specialized software to manage customer interactions. Many positions were entry-level and offered opportunities for advancement. Convergys was known for hiring remote workers as well as those in physical call centers.

What are the key skills and qualifications needed to thrive as a customer service representative at Convergys?

To thrive as a Customer Service Representative at Convergys, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer applications is important. Excellent listening skills, patience, and a positive attitude help you build rapport with customers and handle challenging situations effectively. These skills ensure efficient issue resolution, high customer satisfaction, and contribute to a positive company reputation.

What are some common challenges faced by customer service representatives at Convergys, and how can applicants prepare for them?

Customer service representatives at Convergys often handle high call volumes and must resolve a wide range of customer issues efficiently. Managing stress, maintaining patience, and adapting to rapidly changing information are key challenges in this role. To prepare, applicants should practice active listening, develop strong communication skills, and become comfortable using customer relationship management (CRM) software. Additionally, being adaptable and open to feedback will help you thrive in the fast-paced, team-oriented environment at Convergys.
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Infographic showing various Convergys job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution, with an average salary of $54,179 per year, or $26 per hour.

Technical Lead

Droisys

Lewisville, TX • On-site

Contractor

Re-posted 11 days ago

Key responsibilities

  • Provide on-site technical leadership for the client and Convergys teams.

  • Guide and assist with application development, including technical guidance on VXML and Java, and review IVR solutions and middleware.

  • Coordinate between teams, participate in defect review meetings, and address client technical needs.

Job description

Company Description

Droisys.inc

Job Description

Hi,

Hope you are doing great.

Technical Lead

Lewisville, TX

Technical Lead position. This is a Call Center infrastructure.

Other synonyms to look for: "Intervoice", "Media Server", "Interaction Composer", and "IVP" (although not Genesys IVP).

Even if some had Cisco (Audium) or Genesys (IVP) experience, there will need some training and hand holding because they would have to learn the platform and they will not be perceived as an SME since they would know so little about the platform. If they don't have this experience, they'll really need to have great soft skills and Java experience.

Six month contract

Phone interviews only

Technical Lead Roles and Responsibilities

The Technical Lead will be responsible for performing the following technical roles:

Provide full-time on site technical leadership for Client and Convergys

The Technical Lead will be based on-site at Client's office in Dallas, TX with optional periodic travel to Client sites as needed at their discretion.

Assist with the following Application Development Leadership tasks:

Technical Development Leadership of all active Convergys Application Development projects for Client.

Technical guidance on VXML and Java; with the ability to code if required.

Knowledge of Convergys Invision Studio and Convergys Intelligent Voice Portal.

5-10 years of experience as a Development Lead in an Enterprise VoiceXML environment.

Review and input into IVR solutions and associated middleware and back end integration.

Guidance on software installations, updates, and release management.

Consult on application changes, modifications and enhancements.

Participation and guidance in PS SLA achievement and monitoring.

Facilitate root cause analysis during emergency events, outages, system failures or system impairments. Provide coordination between Convergys and Client where needed.

On site presence to address Client technical needs and maintain regular communication with Convergys RealCare, Product Development, Hosted Solutions, and Professional Services organizations.

Management Roles and Responsibilities

The Technical Manager will be responsible for performing the following:

Hold weekly meetings with Client Application Development Manager to report on status, research, and understand how to best assist the team.

Chair joint Client/Convergys review board to manage production defects. This board will review defects in Subversion and agree upon root cause, impact and corrective action for defects found in production in accordance with SLAs.

Notify Convergys Account Team and Professional Services management when Client seeks additional scope beyond current definitions.

Perform the role of Convergys support liaison.

Miscellaneous

Occasional long and/or irregular hours may be required.

Physical requirements include: sitting, frequently speaking and hearing, and occasionally standing, walking, bending, crawling, kneeling and the ability to lift up to 25 lbs.

Qualifications

 Notify Convergys Account Team and Professional Services management when Client seeks additional scope beyond current definitions.

 Perform the role of Convergys support liaison.

Additional Information

No

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