Technical Lead
Lewisville, TX · On-site
Knowledge of Convergys Invision Studio and Convergys Intelligent Voice Portal. 5-10 years of experience as a Development Lead in an Enterprise VoiceXML environment. Review and input into IVR ...
Technical Lead
Lewisville, TX · On-site
Knowledge of Convergys Invision Studio and Convergys Intelligent Voice Portal. 5-10 years of experience as a Development Lead in an Enterprise VoiceXML environment. Review and input into IVR ...
IVR Developer
Tampa, FL · On-site
Extensive experience in developing UI interfaces Knowledge and experienced in IVR application development and break/fix (Convergys/Intervoice Preferred) Knowledge of Call Routing Platform (Genesys ...
IVR Developer
Tampa, FL · On-site
Extensive experience in developing UI interfaces Knowledge and experienced in IVR application development and break/fix (Convergys/Intervoice Preferred) Knowledge of Call Routing Platform (Genesys ...
IVR Developer
Newark, DE · On-site
Extensive experience in developing UI interfaces Knowledge and experienced in IVR application development and break/fix (Convergys/Intervoice Preferred) Knowledge of Call Routing Platform (Genesys ...
IVR Developer
Newark, DE · On-site
Extensive experience in developing UI interfaces Knowledge and experienced in IVR application development and break/fix (Convergys/Intervoice Preferred) Knowledge of Call Routing Platform (Genesys ...
Extensive experience in developing UI interfaces Knowledge and experienced in IVR application development and break/fix (Convergys/Intervoice Preferred) Knowledge of Call Routing Platform (Genesys ...
Extensive experience in developing UI interfaces Knowledge and experienced in IVR application development and break/fix (Convergys/Intervoice Preferred) Knowledge of Call Routing Platform (Genesys ...
Marketing Manager
Manhattan, NY · On-site +1
Leading brands in over 95 countries use our SaaS solution to hire and communicate with top talent, including Dentsu Aegis, NBCUniversal, Convergys, and The New York Times. ConveyIQ has raised $18M in ...
Marketing Manager
Manhattan, NY · On-site +1
Leading brands in over 95 countries use our SaaS solution to hire and communicate with top talent, including Dentsu Aegis, NBCUniversal, Convergys, and The New York Times. ConveyIQ has raised $18M in ...
Marketing Manager
Manhattan, NY · On-site
Leading brands in over 95 countries use our SaaS solution to hire and communicate with top talent, including Dentsu Aegis, NBCUniversal, Convergys, and The New York Times. ConveyIQ has raised $18M in ...
Marketing Manager
Manhattan, NY · On-site
Leading brands in over 95 countries use our SaaS solution to hire and communicate with top talent, including Dentsu Aegis, NBCUniversal, Convergys, and The New York Times. ConveyIQ has raised $18M in ...
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The median wage is $22.85 / hr.
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$44
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To thrive as a Customer Service Representative at Convergys, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer applications is important. Excellent listening skills, patience, and a positive attitude help you build rapport with customers and handle challenging situations effectively. These skills ensure efficient issue resolution, high customer satisfaction, and contribute to a positive company reputation.
What is Convergys and what kind of work do employees do there?
Convergys, now part of Concentrix, was a global customer management company that provided customer service, technical support, and sales solutions for businesses across various industries. Employees typically worked in call centers, handling inbound and outbound calls, responding to customer inquiries, resolving issues, and sometimes making sales. The work environment often involved using computers and specialized software to manage customer interactions. Many positions were entry-level and offered opportunities for advancement. Convergys was known for hiring remote workers as well as those in physical call centers.
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Customer service representatives at Convergys often handle high call volumes and must resolve a wide range of customer issues efficiently. Managing stress, maintaining patience, and adapting to rapidly changing information are key challenges in this role. To prepare, applicants should practice active listening, develop strong communication skills, and become comfortable using customer relationship management (CRM) software. Additionally, being adaptable and open to feedback will help you thrive in the fast-paced, team-oriented environment at Convergys.
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Job description
Company Description
Droisys.inc
Job Description
Hi,
Hope you are doing great.
Technical Lead
Lewisville, TX
Technical Lead position. This is a Call Center infrastructure.
Other synonyms to look for: "Intervoice", "Media Server", "Interaction Composer", and "IVP" (although not Genesys IVP).
Even if some had Cisco (Audium) or Genesys (IVP) experience, there will need some training and hand holding because they would have to learn the platform and they will not be perceived as an SME since they would know so little about the platform. If they don't have this experience, they'll really need to have great soft skills and Java experience.
Six month contract
Phone interviews only
Technical Lead Roles and Responsibilities
The Technical Lead will be responsible for performing the following technical roles:
Provide full-time on site technical leadership for Client and Convergys
The Technical Lead will be based on-site at Client's office in Dallas, TX with optional periodic travel to Client sites as needed at their discretion.
Assist with the following Application Development Leadership tasks:
Technical Development Leadership of all active Convergys Application Development projects for Client.
Technical guidance on VXML and Java; with the ability to code if required.
Knowledge of Convergys Invision Studio and Convergys Intelligent Voice Portal.
5-10 years of experience as a Development Lead in an Enterprise VoiceXML environment.
Review and input into IVR solutions and associated middleware and back end integration.
Guidance on software installations, updates, and release management.
Consult on application changes, modifications and enhancements.
Participation and guidance in PS SLA achievement and monitoring.
Facilitate root cause analysis during emergency events, outages, system failures or system impairments. Provide coordination between Convergys and Client where needed.
On site presence to address Client technical needs and maintain regular communication with Convergys RealCare, Product Development, Hosted Solutions, and Professional Services organizations.
Management Roles and Responsibilities
The Technical Manager will be responsible for performing the following:
Hold weekly meetings with Client Application Development Manager to report on status, research, and understand how to best assist the team.
Chair joint Client/Convergys review board to manage production defects. This board will review defects in Subversion and agree upon root cause, impact and corrective action for defects found in production in accordance with SLAs.
Notify Convergys Account Team and Professional Services management when Client seeks additional scope beyond current definitions.
Perform the role of Convergys support liaison.
Miscellaneous
Occasional long and/or irregular hours may be required.
Physical requirements include: sitting, frequently speaking and hearing, and occasionally standing, walking, bending, crawling, kneeling and the ability to lift up to 25 lbs.
Qualifications
Notify Convergys Account Team and Professional Services management when Client seeks additional scope beyond current definitions.
Perform the role of Convergys support liaison.
Additional Information
No
About Droisys
Sourced by ZipRecruiter
Industry
Software development
Company size
201 - 500 Employees
Headquarters location
Santa Clara, CA, US
Year founded
2003