Extensive experience in developing UI interfaces Knowledge and experienced in IVR application development and break/fix (Convergys/Intervoice Preferred) Knowledge of Call Routing Platform (Genesys ...
Extensive experience in developing UI interfaces Knowledge and experienced in IVR application development and break/fix (Convergys/Intervoice Preferred) Knowledge of Call Routing Platform (Genesys ...
Extensive experience in developing UI interfaces Knowledge and experienced in IVR application development and break/fix (Convergys/Intervoice Preferred) Knowledge of Call Routing Platform (Genesys ...
Extensive experience in developing UI interfaces Knowledge and experienced in IVR application development and break/fix (Convergys/Intervoice Preferred) Knowledge of Call Routing Platform (Genesys ...
IVR Developer
Newark, DE · On-site
Extensive experience in developing UI interfaces Knowledge and experienced in IVR application development and break/fix (Convergys/Intervoice Preferred) Knowledge of Call Routing Platform (Genesys ...
IVR Developer
Newark, DE · On-site
Extensive experience in developing UI interfaces Knowledge and experienced in IVR application development and break/fix (Convergys/Intervoice Preferred) Knowledge of Call Routing Platform (Genesys ...
Marketing Manager
Manhattan, NY · On-site +1
Leading brands in over 95 countries use our SaaS solution to hire and communicate with top talent, including Dentsu Aegis, NBCUniversal, Convergys, and The New York Times. ConveyIQ has raised $18M in ...
Marketing Manager
Manhattan, NY · On-site +1
Leading brands in over 95 countries use our SaaS solution to hire and communicate with top talent, including Dentsu Aegis, NBCUniversal, Convergys, and The New York Times. ConveyIQ has raised $18M in ...
Marketing Manager
Manhattan, NY · On-site
Leading brands in over 95 countries use our SaaS solution to hire and communicate with top talent, including Dentsu Aegis, NBCUniversal, Convergys, and The New York Times. ConveyIQ has raised $18M in ...
Marketing Manager
Manhattan, NY · On-site
Leading brands in over 95 countries use our SaaS solution to hire and communicate with top talent, including Dentsu Aegis, NBCUniversal, Convergys, and The New York Times. ConveyIQ has raised $18M in ...
Convergys information
See salary details
$14.42 - $17.18
14% of jobs
$18.62 is the 25th percentile. Wages below this are outliers.
$17.18 - $19.93
21% of jobs
$19.93 - $22.68
14% of jobs
The median wage is $22.85 / hr.
$22.68 - $25.44
18% of jobs
$27.31 is the 75th percentile. Wages above this are outliers.
$25.44 - $28.19
12% of jobs
$28.19 - $30.94
6% of jobs
$30.94 - $33.70
4% of jobs
$33.70 - $36.45
3% of jobs
$36.45 - $39.20
3% of jobs
$39.20 - $41.96
3% of jobs
$41.96 - $44.71
1% of jobs
$14
$26
$44
How much do convergys jobs pay per hour?
As of Aug 15, 2026, the average hourly pay for convergys in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a customer service representative at Convergys?
To thrive as a Customer Service Representative at Convergys, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer applications is important. Excellent listening skills, patience, and a positive attitude help you build rapport with customers and handle challenging situations effectively. These skills ensure efficient issue resolution, high customer satisfaction, and contribute to a positive company reputation.
What is Convergys?
Convergys, now part of Concentrix, was a global customer management company that provided customer service, technical support, and sales solutions for businesses across various industries. Employees typically worked in call centers, handling inbound and outbound calls, responding to customer inquiries, resolving issues, and sometimes making sales. The work environment often involved using computers and specialized software to manage customer interactions. Many positions were entry-level and offered opportunities for advancement. Convergys was known for hiring remote workers as well as those in physical call centers.
What are some common challenges faced by customer service representatives at Convergys, and how can applicants prepare for them?
Customer service representatives at Convergys often handle high call volumes and must resolve a wide range of customer issues efficiently. Managing stress, maintaining patience, and adapting to rapidly changing information are key challenges in this role. To prepare, applicants should practice active listening, develop strong communication skills, and become comfortable using customer relationship management (CRM) software. Additionally, being adaptable and open to feedback will help you thrive in the fast-paced, team-oriented environment at Convergys.
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Cities with the most Convergys job openings:
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Job description
Company Description
Tech Tammina LLC
Job Description
IVR application development and support - both for project deliverables and in production environment.
Required to work some after-hours and weekends as needed.
Knowledge of Open Source technologies (Ant, Anthill, Maven2).
Extensive experience in developing UI interfaces
Knowledge and experienced in IVR application development and break/fix (Convergys/Intervoice Preferred)
Knowledge of Call Routing Platform (Genesys)
Working Knowledge of telephony technologies in a call center environment
Java, Linux, Oracle .Net, C+
Qualifications
MUST have IVR background
There will be on-call rotations - every 7 weeks on call for 24 hrs for 7 seven days
Heavy infrastructure knowledge - KEON, LDAP, etc
Don't need to be MQ expert but understand the topology of flow of applications / IVR applications
Group supports: web phone, social media, and IVR
Ideally need ability to write java code but this is not a java development role
Additional Information
Share the Profiles to mahesh(@)techtammina(dot)com
Contact: 703-349-1004
Job Type: W2 Contract
Eligibility: EAD Green Card/Green Card/US Citizens
Keep the subject line with Job Title and Location
About TechTammina
Sourced by ZipRecruiter
Industry
It services
Company size
201 - 500 Employees
Headquarters location
Chantilly, VA, US
Year founded
2005