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Control Center Operator Jobs in Buffalo, NY (NOW HIRING)

European Wax Center

Call Center Associate

Williamsville, NY

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Retention Bonus European Wax Center is the largest franchisor and operator of out-of-home waxing ... have sole control over all employment-related matters at their independently owned and operated ...

H5 Data Centers

Data Center Project Manager

Lockport, NY · On-site

$125K - $130K/yr

Works to make sure proper operating procedures maintain the integrity and availability at the data ... Reading and understanding * blueprints * schematics * control ladder drawings * flow charts Skills ...

H5 Data Centers

Data Center Project Manager

Buffalo, NY · On-site

$125K - $130K/yr

Works to make sure proper operating procedures maintain the integrity and availability at the data ... Reading and understanding * blueprints * schematics * control ladder drawings * flow charts Skills ...

Kedrion S.p.A.

Plasma Center Manager

Williamsville, NY · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... operating hours and minimal donor wait times. * Manage financial aspects of the center, including budgeting, payroll, donor fees, and cost control. * Address donor and customer concerns ...

Workforce Connections

Scanning Operator

Getzville, NY · On-site

$18/hr

Claims, Member Services, Security, Facilities, Distribution Center 6 months Inbound mail sorting ... Quality control checking of scanned documents * Ensure claims are received and sorted correctly for ...

Workforce Connections

Scanning Operator

Getzville, NY · On-site

$18/hr

Claims, Member Services, Security, Facilities, Distribution Center 6 months Inbound mail sorting ... Quality control checking of scanned documents * Ensure claims are received and sorted correctly for ...

U.S. Navy

Aviation Officer

Buffalo, NY · On-site

  • Medical

  • Retirement

  • PTO

In the cockpit of the E-2C Hawkeye, you're on patrol as the command control center in the sky. If ... NAVAL FLIGHT OFFICER - In this role, you're the navigator, the lookout and the weapon operator ...

Gowanda Electronics

Production Line Operator

Gowanda, NY · On-site

$17.82 - $19.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... AI/Data center, and Hi-Rel industrial markets. iNRCORE Group currently has fourteen (14 ... Operation and Control - Controlling operations of equipment or systems * Arm-Hand Steadiness - The ...

Buffalo Surgery Center

Operating Room Nurse

Amherst, NY · On-site

$34 - $56.55/hr

... control protocols. * Be prepared to respond swiftly and effectively to emergencies, such as ... Excelsior Orthopaedics and Buffalo Surgery Center are committed to the full inclusion of all ...

European Wax Center

Wax Specialist

Williamsville, NY

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... Wax Center franchise system. Franchisees have sole control over all employment-related matters at their independently owned and operated centers. This is a general description of essential job ...

European Wax Center

Wax Specialist

Buffalo, NY

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... Wax Center franchise system. Franchisees have sole control over all employment-related matters at their independently owned and operated centers. This is a general description of essential job ...

European Wax Center

Wax Specialist

Williamsville, NY

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... Wax Center franchise system. Franchisees have sole control over all employment-related matters at their independently owned and operated centers. This is a general description of essential job ...

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All JobsControl Center Operator JobsControl Center Operator Jobs in Buffalo, NY

Control Center Operator information

See Buffalo, NY salary details

$5

$27

$56

How much do control center operator jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for control center operator in Buffalo, NY is $27.20, according to ZipRecruiter salary data. Most workers in this role earn between $19.57 and $33.75 per hour, depending on experience, location, and employer.

How to become a control center operator?

To become a control center operator, candidates typically need a high school diploma or equivalent, along with relevant experience or training in operations, safety procedures, or technical systems. Many roles require knowledge of communication tools, monitoring equipment, and sometimes certifications such as OSHA or industry-specific safety standards. On-the-job training is common, and strong attention to detail and communication skills are essential for success in this role.

What is the difference between Control Center Operator vs Dispatch Coordinator?

AspectControl Center OperatorDispatch Coordinator
CertificationsOften requires safety and communication certificationsMay require logistics or transportation certifications
Work EnvironmentIndoor control rooms, monitoring systemsFieldwork, coordinating with drivers or field staff
Industry UsageUtilities, transportation, securityLogistics, transportation, emergency services

Control Center Operators primarily monitor and manage operations from a centralized location, focusing on safety and system performance. Dispatch Coordinators, on the other hand, coordinate field personnel and manage logistics. While both roles require communication skills and industry-specific certifications, Control Center Operators tend to work indoors in control rooms, whereas Dispatch Coordinators often work in the field or in offices coordinating activities.

What are some common challenges faced by control center operators and how can they be managed?

Control Center Operators often face challenges such as managing high-pressure situations, responding quickly to critical incidents, and handling multiple systems simultaneously. Staying calm and organized is key, as is maintaining clear communication with team members and other departments. Regular training, following established protocols, and using technology effectively can help operators manage these challenges efficiently and ensure smooth operations.

What are the key skills and qualifications needed to thrive as a control center operator?

To thrive as a Control Center Operator, you need strong problem-solving abilities, attention to detail, and typically a high school diploma or equivalent, with some employers preferring technical training or experience in related fields. Familiarity with SCADA systems, communication networks, and monitoring software is crucial, along with any relevant certifications such as NERC for energy sectors. Excellent communication, multitasking, and stress management skills help operators effectively coordinate responses and relay information in high-pressure situations. These competencies are vital for maintaining safety, efficiency, and quick decision-making in environments where real-time oversight and rapid response are critical.

What does a control center operator do?

A Control Center Operator is responsible for monitoring and managing operations from a centralized location, often using specialized software and communication tools. Their duties typically include overseeing system performance, responding to alarms or emergencies, coordinating with field personnel, and maintaining detailed logs. These operators play a crucial role in ensuring the smooth and safe functioning of facilities such as power plants, transportation networks, or security systems. Strong attention to detail, quick decision-making, and effective communication skills are essential for this role.
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What job categories do people searching Control Center Operator jobs in Buffalo, NY look for? The top searched job categories for Control Center Operator jobs in Buffalo, NY are:
What cities near Buffalo, NY are hiring for Control Center Operator jobs? Cities near Buffalo, NY with the most Control Center Operator job openings:
Control Center Operator jobs near you
Infographic showing various Control Center Operator job openings in Buffalo, NY as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, 3% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $56,584 per year, or $27.2 per hour.

Call Center Associate

European Wax Center

Williamsville, NY

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 10 days ago

Job description

Are you ready to Set the Smooth Standard?

Perks & Benefits

  • Vacation Time
  • Medical, Dental, Vision
  • Supplemental Insurance
  • Liability Insurance
  • 401(k) matching 
  • 401(k) profit share
  • Discounts on waxing services, laser hair removal services and retail products
  • Hourly wage plus performance incentives
  • Great referral program 
  • Career growth
  • FSA Program
  • Paid Training
  • Professional Development Opportunities/Continued Education
  • Retention Bonus


European Wax Center is the largest franchisor and operator of out-of-home waxing services in the United States. With over 1,000 locations across the country, and over 1 million waxes a month crafted to perfection, it’s safe to say we set The Smooth Standard.

About the Role 

This position is responsible for providing a lasting and engaging phone experience for our guests by booking reservations, confirming reservations, and handling guest concerns.

A Day in the Life

  • Books guests’ reservations accurately and efficiently while providing an excellent guest experience
  • Confirms reservations by calling guests 1-2 days before the guests’ reservation
  • Identifies new guests and creates new guest profiles by acquiring guests’ contact information and explaining center policies, such as the medication and late policy
  • Answers guests’ questions and provides necessary resources for the guest to find answers in the future.
  • Deescalates upset guests and offers a resolve to their concern when unable to resolve the problem in a reasonable amount of time, will escalate to the appropriate resource.
  • Handles confidential information, including guest contact information, with a high degree of integrity
  • Ensures desk area and equipment are clean and in good working order at end of shift.
  • Notifies Reservation Center Manager of any questions or concerns presented by guest or the team.

What Sets You Apart

  • Ability to be friendly and engaging on the phone with guests.
  • Ability to focus on phone calls in a fast paced environment
  • Ability to handle escalated calls with confidence and professionalism.
  • Ability to build effective relationships with guests and all levels of professionals; must have good interpersonal skills.
  • Ability to prioritize work effectively.
  • Strong verbal communication skills.
  • Ability to receive constructive feedback from team and management
  • Must be able to work well with the team.
  • Must have flexibility to meet shift requirements
  • Must be a team player and pick up shifts, if needed

Education and Experience

  • High school diploma required.
  • 1-3 years of experience in a call center or retail environment preferred but not required.

Additional duties may be added at any time at the request of European Wax Center and Waxing Centers of Buffalo, LLC


About European Wax Center

European Wax Center, a leading beauty lifestyle brand franchise founded in 2004 by the Coba brothers, offers guests a full suite of waxing services, as well as a proprietary line of beauty products in the skincare, body, and brow categories. EWC provides guests with a modern environment for a comfortable and luxurious experience, which is focused on EWC’s vision of Revealing Beautiful Skin, through exceptional services by professionally trained and certified waxing experts. So confident in the experience, EWC offers first-time guests a free wax on some of its most popular services. EWC prides itself on its unique franchise business model and its network of more than 1,000 centers across the U.S.

For more information about EWC, visit: http://www.waxcenter.com/careers


*This job is not eligible for US visa sponsorship*

European Wax Center is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.   By applying for this position, you are seeking employment opportunities with Waxing Centers of Buffalo, LLC, an independent franchisee of the European Wax Center franchise system. 


Franchisees have sole control over all employment-related matters at their independently owned and operated centers. This job description is a general description of essential job functions. It is not intended to describe all duties someone in this position may perform. 


All employees of EWC and operating subsidiaries are expected to perform tasks as assigned by supervisory/management personnel, regardless of job title or routine job duties.