Control Center Operator Jobs in Georgia (NOW HIRING)

Description
The Access Control Officer (ACO) is a multi-functional security professional responsible for protecting personnel, facilities, sensitive information, and controlled areas through access control, visitor processing, security monitoring, credentialing, screening, and incident response activities.
ACOs may perform duties at fixed or roving access control posts, Visitor Control Centers (VCCs), Security Operations Centers (SOCs), or other designated security locations based on mission and staffing requirements. The position is responsible for controlling and monitoring access to restricted areas; verifying personnel, visitors, and credentials; detecting and preventing the introduction or removal of prohibited items; operating physical and electronic security systems; processing visitors; responding to security events; and maintaining accurate security documentation. The ACO must perform all assigned duties in accordance with established Post Orders, Standard Operating Procedures (SOPs), Government directives, security policies, safety requirements, and contractual requirements. ACOs must demonstrate professionalism, sound judgment, strong situational awareness, attention to detail, and the ability to operate effectively both independently and as part of an integrated security team.Responsibilities:
Access Control and Physical Security
• Manage and control the access of employees, contractors, visitors, guests, and other authorized personnel entering or exiting restricted and controlled areas.
• Verify badges, credentials, access authorization, identification, and other required documentation before permitting access.
• Prevent unauthorized personnel and prohibited or restricted items from entering or exiting controlled facilities.
• Maintain continuous situational awareness and surveillance of assigned access control areas.
• Conduct personnel and item inspections in accordance with applicable Post Orders and security requirements.
• Remain alert for suspicious activity, security violations, prohibited items, unauthorized access attempts, and other security anomalies.
• Identify, document, report, and escalate security incidents or anomalies through established Government and CenCore channels.
• Provide professional and courteous customer service while maintaining strict compliance with security requirements.
• Communicate clearly and professionally with employees, visitors, Government representatives, security personnel, and other stakeholders.
• Perform assigned duties independently while maintaining appropriate communication with supervisors and supporting security personnel.
• Adapt to changing operational conditions, including both high-volume and lower-volume security environments.Visitor Control Center and Credentialing Operations
• Receive, verify, screen, process, and assist visitors and guests accessing controlled or cleared facilities.
• Verify visitor authorization, sponsorship, clearance information, identification, and other required access documentation.
• Issue retention, temporary, visitor, or other authorized badges consistent with approved access and clearance requirements.
• Issue guest decals for approved functions when required.
• Produce and issue Common Access Cards (CACs) when authorized and required by Government procedures.
• Conduct fingerprinting in accordance with applicable federal and Government requirements.
• Capture and produce credential photographs, including passport and ISOPREP photographs, when required.
• Assist Government personnel with badge, CAC, credentialing, approval, issuance, and access discrepancies.
• Troubleshoot visitor and guest access issues and escalate unresolved matters through appropriate Government channels.
• Maintain accurate visitor records, access transactions, credentialing actions, and operational statistics.
• Protect personally identifiable, sensitive, and security-related information handled during visitor processing and credentialing activities.Screening Operations
• Conduct security screening of personnel, visitors, property, packages, and other items as required by the assigned post.
• Operate approved security screening equipment, which may include:
o X-ray screening systems
o Walk-through metal detectors
o Hand-held metal detection devices
o Credentialing and access control systems
• Identify prohibited or restricted items and take appropriate action in accordance with established procedures.
• Maintain administrative accountability and appropriate operational control of Government-furnished security equipment.
• Operate all screening equipment in accordance with training requirements, Post Orders, manufacturer guidance, safety requirements, and Government procedures.Security Operations Center / Command Center Operations
• Monitor and operate physical and electronic security systems, including:
o Access control systems
o Closed-Circuit Television (CCTV)
o Intrusion detection systems
o Alarm monitoring systems
o Radios
o Telephony and communications systems
o Other integrated security monitoring platforms
• Monitor security events and alarms across assigned facilities and areas of responsibility.
• Receive, assess, document, and respond to security incidents in real time.
• Serve as an initial point of communication and coordination for security events and alarms.
• Dispatch appropriate security personnel and coordinate response actions when required.
• Communicate with Government personnel, security leadership, internal stakeholders, and emergency responders as appropriate.
• Escalate incidents in accordance with SOPs, Post Orders, emergency procedures, and contractual requirements.
• Maintain accurate incident logs, reports, daily activity records, shift documentation, and other required security records.
• Maintain situational awareness across multiple security systems, facilities, alarms, communications channels, and operational activities simultaneously.
• Support continuity of operations during emergency situations, elevated threat conditions, equipment outages, or other unusual events.
• Remain calm, professional, and effective during high-stress or emergency situations.
Requirements
• Active Top Secret (TS) clearance with Polygraph.
• Must possess and maintain TS/SCI with Polygraph when required by the assigned Government facility, contract, or position.
• High School Diploma or GED/equivalent.
• U.S. citizenship.
• Ability to read, speak, write, and understand the English language fluently.
• Must possess and maintain a valid state driver's license in good standing when required by the assigned post.
• Strong verbal and written communication skills.
• Strong attention to detail and documentation accuracy.
• Professional demeanor and strong customer-service skills within a high-security environment.
• Ability to follow detailed Post Orders, SOPs, Government directives, and security procedures.
• Ability to work independently and exercise sound judgment within the scope of established procedures.
• Ability to remain calm and effective during security incidents and high-stress situations.
• Ability to multitask, prioritize responsibilities, and maintain situational awareness in a fast-paced environment.
• Ability to use computers and learn Government security, monitoring, access control, and credentialing systems.
• Ability to work rotating shifts, nights, weekends, and holidays based on mission requirements.Preferred Qualifications
• Previous experience in one or more of the following:
o Access control
o Visitor control
o Physical security
o Security Operations Center
o Command Center
o Dispatch
o Watch Officer operations
o Security monitoring
o Credentialing
• Prior experience supporting Department of Defense (DoD), Intelligence Community (IC), Federal Government, military, or other secured facilities.
• Experience operating access control, CCTV, intrusion detection, alarm monitoring, credentialing, or physical security systems.
• Experience operating X-ray screening equipment and metal detection systems.
• Experience using security platforms such as Lenel, CCure, Genetec, Honeywell, or similar systems.
• Experience with incident reporting databases and Government security systems.
• Military, law enforcement, federal security, or Government contracting experience.
• Familiarity with Government Post Orders, access control requirements, visitor management procedures, and security protocols.
• Additional certifications or training related to physical security, access control, emergency response, or security operations.Physical and Environmental Requirements
Because Access Control Officers may rotate between access control, visitor processing, screening, and SOC assignments, physical requirements may vary by assigned post.Employees may be required to:
• Walk approximately 3-5 miles during a shift.
• Stand for extended periods, including approximately 60 minutes or longer at a time.
• Sit for extended periods while monitoring security systems and computer screens.
• Frequently climb stairs and/or ramps.
• Occasionally climb ladders.
• Perform prolonged standing or walking.
• Occasionally lift items weighing up to approximately 50 lbs.
• Occasionally push or pull approximately 50-75 lbs. with an assistive device.
• Move screening bins, equipment trays, or similar items.
• Operate multiple computer and electronic security systems for extended periods.
• Maintain the visual capability necessary to monitor personnel, credentials, equipment, CCTV systems, screening systems, and controlled areas, with correction where applicable.
• Work within secure indoor facilities, access control points, visitor processing areas, screening locations, Security Operations Centers, and other controlled environments.Reasonable accommodation will be considered in accordance with applicable law.