Track and report on contractual UX SLAs, driving baselining, instrumentation, and measurable ... Partner with UX Research leadership to build and scale research operations: participant recruitment ...
Track and report on contractual UX SLAs, driving baselining, instrumentation, and measurable ... Partner with UX Research leadership to build and scale research operations: participant recruitment ...
UX User Experience Research Manager
Memphis, TN · On-site
$113K/yr
AutoZone's UX Research Manager will have a passion to understand the "why" behind the behaviors and attitudes of our customers and AutoZone employees. The Manager of UX Research is a thought-leader ...
UX User Experience Research Manager
Memphis, TN · On-site
$113K/yr
AutoZone's UX Research Manager will have a passion to understand the "why" behind the behaviors and attitudes of our customers and AutoZone employees. The Manager of UX Research is a thought-leader ...
Our UX apprentices work through the end-to-end UX design and UX research process for a startup idea of their choice that will help them attract hiring managers in that topic space or industry.
Our UX apprentices work through the end-to-end UX design and UX research process for a startup idea of their choice that will help them attract hiring managers in that topic space or industry.
Lead UX Researcher & Strategist
Reynoldsburg, OH · On-site
$128K - $175K/yr
Strengthen research operations at scale, including repositories, frameworks, and insight governance. Collaboration & Cross-Functional Partnership * Partner closely with UX Design, Product Management ...
Lead UX Researcher & Strategist
Reynoldsburg, OH · On-site
$128K - $175K/yr
Strengthen research operations at scale, including repositories, frameworks, and insight governance. Collaboration & Cross-Functional Partnership * Partner closely with UX Design, Product Management ...
Our UX apprentices work through the end-to-end UX design and UX research process for a startup idea of their choice that will help them attract hiring managers in that topic space or industry.
Our UX apprentices work through the end-to-end UX design and UX research process for a startup idea of their choice that will help them attract hiring managers in that topic space or industry.
As an Air Defense UX researcher you will help provide the rapidly responsive and growing product ... Programmatic support - Opinionated about research operations and efforts to increase efficiency and ...
As an Air Defense UX researcher you will help provide the rapidly responsive and growing product ... Programmatic support - Opinionated about research operations and efforts to increase efficiency and ...
Our UX apprentices work through the end-to-end UX design and UX research process for a startup idea of their choice that will help them attract hiring managers in that topic space or industry.
Our UX apprentices work through the end-to-end UX design and UX research process for a startup idea of their choice that will help them attract hiring managers in that topic space or industry.
Our UX apprentices work through the end-to-end UX design and UX research process for a startup idea of their choice that will help them attract hiring managers in that topic space or industry.
Our UX apprentices work through the end-to-end UX design and UX research process for a startup idea of their choice that will help them attract hiring managers in that topic space or industry.
Senior User Experience Researcher Software
Irvine, CA · On-site
$166 - $220/hr
Senior User Experience Researcher Lead UX research to inform Air Defense product strategy and user ... Programmatic support - Opinionated about research operations and efforts to increase efficiency and ...
New
Senior User Experience Researcher Software
Irvine, CA · On-site
$166 - $220/hr
Senior User Experience Researcher Lead UX research to inform Air Defense product strategy and user ... Programmatic support - Opinionated about research operations and efforts to increase efficiency and ...
New
AutoZone's UX Research Manager will have a passion to understand the "why" behind the behaviors and attitudes of our customers and AutoZone employees. The Manager of UX Research is a thought-leader ...
AutoZone's UX Research Manager will have a passion to understand the "why" behind the behaviors and attitudes of our customers and AutoZone employees. The Manager of UX Research is a thought-leader ...
Our UX apprentices work through the end-to-end UX design and UX research process for a startup idea of their choice that will help them attract hiring managers in that topic space or industry.
Our UX apprentices work through the end-to-end UX design and UX research process for a startup idea of their choice that will help them attract hiring managers in that topic space or industry.
Our UX apprentices work through the end-to-end UX design and UX research process for a startup idea of their choice that will help them attract hiring managers in that topic space or industry.
Our UX apprentices work through the end-to-end UX design and UX research process for a startup idea of their choice that will help them attract hiring managers in that topic space or industry.
Principal UX Researcher
Arlington, VA · On-site
$230K - $320K/yr
Build and scale research operations: evaluate and select research tools and vendors, define ... As a Principal UX Researcher, you'll: * Mobilize and align multiple functions to retire low-value ...
Principal UX Researcher
Arlington, VA · On-site
$230K - $320K/yr
Build and scale research operations: evaluate and select research tools and vendors, define ... As a Principal UX Researcher, you'll: * Mobilize and align multiple functions to retire low-value ...
Manager, UX Research
$155K - $187K/yr
We're hiring a Manager of UX Research to join our world class UX Research team. Researchers at Smartsheet come from a diverse range of traditional and non-traditional backgrounds. We apply a wide ...
Manager, UX Research
$155K - $187K/yr
We're hiring a Manager of UX Research to join our world class UX Research team. Researchers at Smartsheet come from a diverse range of traditional and non-traditional backgrounds. We apply a wide ...
Join us in leading the shift and building the infrastructure that makes world-class research and strategy possible at scale. As a Senior UX Strategist & Researcher in Research Operations, you'll own ...
Quick apply
Join us in leading the shift and building the infrastructure that makes world-class research and strategy possible at scale. As a Senior UX Strategist & Researcher in Research Operations, you'll own ...
Support research operations, including tools, templates, and reporting. Required Education and ... a UX-related field, including experience in enterprise software or data-heavy applications.
Support research operations, including tools, templates, and reporting. Required Education and ... a UX-related field, including experience in enterprise software or data-heavy applications.
Support research operations, including tools, templates, and reporting. Required Education and ... a UX-related field, including experience in enterprise software or data-heavy applications.
Support research operations, including tools, templates, and reporting. Required Education and ... a UX-related field, including experience in enterprise software or data-heavy applications.
UX Director
Lehi, UT · On-site
$125K - $150K/yr
As User Experience (UX) Director, you lead the vision, strategy, and practice for UX Design and UX ... Experience with design systems, accessibility (WCAG), and research operations * Point of view on ...
New
UX Director
Lehi, UT · On-site
$125K - $150K/yr
As User Experience (UX) Director, you lead the vision, strategy, and practice for UX Design and UX ... Experience with design systems, accessibility (WCAG), and research operations * Point of view on ...
New
This individual acts as an internal UX Research consultant, providing expert guidance on user experience research to Development, Product Management and other stakeholders in order to ensure data ...
This individual acts as an internal UX Research consultant, providing expert guidance on user experience research to Development, Product Management and other stakeholders in order to ensure data ...
Support research operations, including tools, templates, and reporting. Required Education and ... a UX-related field, including experience in enterprise software or data-heavy applications.
Support research operations, including tools, templates, and reporting. Required Education and ... a UX-related field, including experience in enterprise software or data-heavy applications.
Contractual Ux Research Operations information
What is the difference between Contractual Ux Research Operations vs Ux Research Coordinator?
| Aspect | Contractual Ux Research Operations | Ux Research Coordinator |
|---|---|---|
| Credentials | Typically requires experience in research operations, familiarity with tools, and sometimes certifications in research methods | Often requires a background in research, project management, or related fields, with strong organizational skills |
| Work Environment | Contract-based, project-specific, often remote or flexible | In-house or agency setting, coordinating research activities across teams |
| Employer & Industry Usage | Used by tech companies, agencies, and consultancies for specialized research support | Common in design teams, product teams, and research departments within various industries |
Contractual Ux Research Operations focuses on managing research processes, tools, and logistics on a contractual basis, while Ux Research Coordinator handles day-to-day research coordination and participant management. Both roles require research knowledge but differ mainly in scope and employment type.
What cities are hiring for Contractual Ux Research Operations jobs? Cities with the most Contractual Ux Research Operations job openings:
What are the most commonly searched types of Ux Research Operations jobs? The most popular types of Ux Research Operations jobs are:
What states have the most Contractual Ux Research Operations jobs? States with the most job openings for Contractual Ux Research Operations jobs include:
Gap rating
6.7
Based on 276 frontline employees who took The Breakroom Quiz
30th of 104 rated fashion retailers
Job description
About the Role
The Director, Design Operations is the operational backbone of the Experience Design practice at Gap Inc. This role defines and runs the processes, tools, workflows, and capacity management systems that enable a high-performing UX team to deliver inside a product operating model. Reporting to the VP of Experience Design, you will be directly responsible for how work comes in, how it gets prioritized, how capacity is allocated across value streams, and how quality is tracked and improved.
Gap Inc.'s Experience Design team operates across four brands (Gap, Old Navy, Banana Republic, Athleta), three journey tracks (Customer, Product, Enterprise), and a managed services partnership that includes 48 designers across onshore and offshore locations. The practice is transitioning from an ad-hoc, project-driven model to an integrated product operating model with clear value stream alignment, stage-gated delivery, and measurable outcomes. Design Operations is what makes this transition real.
In this role, you will own the full UX operating model: intake, prioritization, estimation, stage gates, capacity planning, tooling, reporting, and the operational governance of our managed services partnership. You will build and continuously improve the systems that make the design function visible, accountable, and effective at scale. You will also lead research operations, enabling the infrastructure that supports AI-augmented research pipelines and enterprise-wide insights distribution.
This is not an administrative role. It is a leadership position that requires someone who is passionate about operational excellence as a craft, someone who sees process design with the same rigor a UX designer brings to product design. You will be a strong voice and advocate for the design function across the organization while building the trusted relationships with Product Management, Engineering, and Brand partners that earn design a seat at every table.
This role is based in San Francisco (2 Folsom Street) and requires onsite presence four or more days per week. Physical proximity to the VP of Experience Design, GTS leadership, and managed service partners is essential to the day-to-day partnership and problem-solving this role demands.What You'll Do
The Director, Design Operations is the operational backbone of the Experience Design practice at Gap Inc. This role defines and runs the processes, tools, workflows, and capacity management systems that enable a high-performing UX team to deliver inside a product operating model. Reporting to the VP of Experience Design, you will be directly responsible for how work comes in, how it gets prioritized, how capacity is allocated across value streams, and how quality is tracked and improved.
Gap Inc.'s Experience Design team operates across four brands (Gap, Old Navy, Banana Republic, Athleta), three journey tracks (Customer, Product, Enterprise), and a managed services partnership that includes 48 designers across onshore and offshore locations. The practice is transitioning from an ad-hoc, project-driven model to an integrated product operating model with clear value stream alignment, stage-gated delivery, and measurable outcomes. Design Operations is what makes this transition real.
In this role, you will own the full UX operating model: intake, prioritization, estimation, stage gates, capacity planning, tooling, reporting, and the operational governance of our managed services partnership. You will build and continuously improve the systems that make the design function visible, accountable, and effective at scale. You will also lead research operations, enabling the infrastructure that supports AI-augmented research pipelines and enterprise-wide insights distribution.
This is not an administrative role. It is a leadership position that requires someone who is passionate about operational excellence as a craft, someone who sees process design with the same rigor a UX designer brings to product design. You will be a strong voice and advocate for the design function across the organization while building the trusted relationships with Product Management, Engineering, and Brand partners that earn design a seat at every table.
This role is based in San Francisco (2 Folsom Street) and requires onsite presence four or more days per week. Physical proximity to the VP of Experience Design, GTS leadership, and managed service partners is essential to the day-to-day partnership and problem-solving this role demands.What You'll Do
- Define, implement, and continuously improve the end-to-end UX operating model: intake, prioritization, estimation, stage gates (G0-G4), design review cadences, and delivery workflows. Ensure the design practice is fully integrated into the product operating model, not running as a parallel track.
- Own UX capacity planning across Gap FTE and managed service provider resources. Maintain rolling visibility into who is working on what, where capacity exists, and where demand exceeds supply. When tradeoffs are needed, surface them clearly so prioritization decisions are conscious, not accidental.
- Facilitate cross-domain resource allocation decisions by surfacing capacity data and conflicts to domain design leaders, who own assignment decisions within their scope. Serve as first-line arbitrator for cross-domain resource conflicts, escalating to the VP of Experience Design only when domain leaders cannot reach resolution.
- Manage the operational relationship with the managed service provider: onboarding, knowledge transfer, quality standards, performance tracking, and continuous improvement. Define the boundary between Gap Design Ops (system, governance, strategy) and MSP Design Ops (execution coordination, sprint management, onshore-offshore handoffs). Ensure managed service provider resources are productive, accountable, and integrated into product teams.
- Own the UX tooling ecosystem: Figma, Jira, Confluence, Zeroheight, Storybook, dscout, and emerging AI tools. Evaluate, adopt, configure, and drive adoption. Have strong opinions about how tools should serve workflow, not the other way around.
- Leverage AI tooling across all aspects of Design Operations for efficiency: AI-assisted intake triage, automated capacity reporting, AI-powered QA checks, intelligent backlog prioritization, and streamlined reporting. Continuously identify new opportunities to use AI to improve how design teams work.
- Build and maintain dashboards and reporting systems that give UX leadership, Product Management, and Engineering real-time visibility into design capacity, throughput, quality, and bottlenecks. Track and report on contractual UX SLAs, driving baselining, instrumentation, and measurable improvement.
- Cultivate design system ambassadors across the organization. Identify representatives from each contributing team to act as liaisons with the central design system team, ensuring alignment, coordination, and consistent adoption across brands and value streams.
- Partner with UX Research leadership to build and scale research operations: participant recruitment pipelines, panel management, study scheduling, repository management, and insights distribution. Enable the AI-augmented research pipeline vision by providing the operational infrastructure for compressed research cycles.
- Design and facilitate cross-functional workshops, design sprints, design thinking sessions, and collaborative working sessions that bring UX, Product Management, Engineering, and Brand stakeholders together around shared problems. Build the facilitation infrastructure (templates, guides, follow-through mechanisms) that ensures workshop outputs translate to action.
- Be a strong, visible voice and advocate for the design function across GTS. Represent the operational needs, capacity realities, and value of UX in forums where design is not typically at the table: TPM planning, engineering capacity reviews, quarterly planning, and budget discussions.
- Build trusted relationships with Product Management, Engineering, TPM, and Brand Enablement counterparts. Earn a seat at the operational table through competence, reliability, and genuine partnership. Translate design capacity and constraints into language that cross-functional partners can act on.
- Practice and champion a learning culture. Treat every process as a hypothesis to be tested, measured, and evolved. Run retrospectives not as ceremonies but as genuine improvement engines. Continuously raise the bar on how the design practice operates.
- Manage both Gap Design Ops team members and managed service provider Design Ops resources. Inspire, develop, and hold people accountable. Create an environment where operational excellence is valued and where the team continuously improves how it supports the broader design organization.
- You have 8+ years of experience in design operations, UX operations, or product operations in a product-led organization. You have defined and implemented UX processes within a product operating model, including stage-gated delivery, sprint integration, and quarterly planning.
- You have managed capacity, intake, and resource allocation for design teams of 30 or more people, including distributed and offshore teams. You understand the operational complexity of scaling design across multiple brands, platforms, and geographies.
- You have experience managing or operationally governing managed service provider (MSP) or vendor design teams. You understand the distinction between strategic oversight and tactical execution, and you know how to maintain quality and craft standards while scaling through external partners.
- You are passionate about tools and workflow optimization. You have deep proficiency with the UX tools ecosystem (Figma, Jira, Confluence, design system tooling) and strong opinions about how tools should be configured to support the way designers actually work.
- You have hands-on experience with AI tools for operational efficiency and a genuine enthusiasm for finding new ways to use AI to improve how design teams work. You see AI as a force multiplier for operations, not a buzzword.
- You have experience building and facilitating cross-functional workshops, design sprints, and design thinking sessions with senior stakeholders. You can hold a room, drive to outcomes, and ensure follow-through.
- You have experience standing up or scaling research operations: recruitment, panel management, repository systems, and insights distribution. You understand how operational infrastructure enables research velocity.
- You are an excellent communicator who can translate design capacity and process into business language for Product, Engineering, Finance, and executive audiences. You make the invisible visible.
- You are a relationship builder who earns trust through competence, transparency, and follow-through. You advocate fiercely for the design function while genuinely partnering with cross-functional teams.
- You are willing to be onsite at Gap Inc. headquarters (2 Folsom Street, San Francisco) four or more days per week. You believe that physical presence alongside leadership, partners, and the teams you serve is how you do your best work.
- You know what operational excellence looks like in a design organization, and you elevate the systems, culture, and capability of everyone around you to achieve it.