Contractual Observability Engineer Jobs in Chicago, IL

IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters-at the Moment of Service. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we're flexible, we're innovative, and we're focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society's greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We're looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we'll help you make your moment. Join Team Purple. Join IFS.

The Information Security & Observability Analyst will be responsible for supporting 24x7 operations within the Unified Support Security Operations Center (SOC) and Observability functions. The role involves continuous monitoring of security events and system health across IFS customer environments, analyzing alerts from both security and observability platforms, identifying potential threats or service anomalies, and ensuring timely incident triage and response.

• Responsible for monitoring the IFS customer security state.
• Analyze real-time events and triage incidents based on the severity of the situation.
• Assist in identifying and addressing information security gaps, with a focus on cloud environments.
• Stay up to date on the latest cybersecurity threats and vulnerabilities and support the implementation of recommended mitigations.
• Proactively monitor alerts for all cloud hosted IFS products and communicate with other resolver groups to rectify them
• Contribute to the operation (Observability) coverage of 24x7x365
• Identify and categorize prioritized incoming events or alerts for IFS products via Observability stack
• Generate regular reports on the organization's security posture and incident trends.
• Contribute to the creation and maintenance of operational documentation and knowledge base articles.
• Any other duties as designated by the line manager.

on this guidance, we recommend using the following approach in external postings:

This role supports U.S. federal government cloud environments and is subject to customer security and compliance requirements. Candidates must be authorized to work in the United States and must be willing and eligible to undergo a background investigation (including a Public Trust or equivalent screening) if required by the customer. Certain assignments may require U.S. citizenship, lawful permanent resident status, or eligibility to obtain and maintain a government security clearance, depending on customer, contractual, or regulatory requirements.

Required Education & Experience

• Mandatory

A degree in Information Security, Computer Science, or Information Technology with 1 years of experience in security operations or information security role in the industry

• Value Add
• Knowledge in SIEM, XDR, cloud security threats, malware protection, and vulnerability management.
• One or combination of: CEH / ECSA / Security+ or other similar qualifications.
• Any cloud security specific certification or other qualifications is an added advantage. 
• Previous experience of one of Cloud providers (AWS, Azure, Google Cloud)
• Scripting skills (Bash, PowerShell, or Python) are a plus.
• 1 year experience in L1 Support (Event Management/Observability/DevOps/Help Desk) 

Overall Required Competence

• Knowledge of Information Security and Compliance. 
• Knowledge of Cloud infrastructure and services. 
• ITSM knowledge will be an added advantage. 
• Ability to build strong relationships with internal and extremal teams

What We're Offering:

• Flexible paid time off, including sick and holiday
•  Medical, dental, & vision insurance
•  401K with Company contribution
•  Flexible spending accounts
•  Life insurance and disability benefits
•  Tuition assistance
•  Community involvement and volunteering events

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. VEVRAA Federal Contractor, Equal Opportunity Employer