MARS Solutions Group is looking for an experienced HVAC Controls Systems Technician Team Lead located in Knoxville, TN. Our client is a Building Automation industry Leader looking for high-quality talent to make a difference. They are known to respect a traditional work week and often extend contracts for added job security and stability
Position Summary
We are seeking an experienced HVAC Controls Systems Technician Team Lead to oversee daily field operations, support technician development, and ensure high-quality service delivery for commercial HVAC and building automation systems. This role is responsible for leading field technicians, coordinating service activities, maintaining customer satisfaction, and driving operational efficiency and safety compliance.
Responsibilities:
Lead and support a team of HVAC controls/service technicians in daily operations and field activities
Coordinate technician scheduling, route planning, and workforce allocation
Monitor operational performance, productivity, and customer satisfaction metrics
Support service delivery, troubleshooting, and execution of HVAC controls and building automation projects
Collaborate with internal teams to support service, maintenance, and installation opportunities
Ensure compliance with safety standards, operational procedures, and contractual requirements
Conduct performance reviews, coaching, and employee development activities
Assist with staffing, recruiting, onboarding, and retention efforts
Review operational processes and recommend improvements for efficiency and profitability
Maintain strong customer relationships and resolve escalated service concerns when needed
Required Qualifications
Minimum 5 years of experience in commercial HVAC service or building automation operations
Minimum 3 years of leadership or supervisory experience managing field technicians or service teams
Strong understanding of HVAC controls systems, building automation systems (BAS), and service operations
Experience with scheduling, workforce planning, and customer account management
Strong communication, leadership, and organizational skills
Ability to manage multiple priorities in a fast-paced environment
Preferred Qualifications
Bachelor’s degree in Engineering, Business, or related field, or equivalent industry experience
Experience with building automation platforms and controls systems
Advanced operational leadership experience within HVAC or facilities services
Continuous improvement or process optimization experience (Lean/Six Sigma preferred)
Competitive compensation and performance-based incentives
Comprehensive benefits package available
Opportunities for career growth, training, and professional development
Collaborative and safety-focused work environment
Additional Details:
Duration: Direct Hire
Location: Knoxville, TN 37921
Competitive compensation and performance-based incentives
Comprehensive benefits package available
Opportunities for career growth, training, and professional development
Collaborative and safety-focused work environment
About MARS Solutions Group:
MARS Solutions Group provides a range of opportunities for meaningful work by understanding that employment fit is a combination of people, process, and technology. We leverage our experienced and compassionate team to bring humanity to matching you with the right advanced technology role, and stay connected with you to help you attain your professional goals.