Washington, DC · On-site
$111K - $150K/yr
Medical
Retirement
PTO
GDIT has an amazing opportunity for a Unclassified Help Desk Manager to provide world-class ... Rather, salary will be set based on experience, geographic location and possibly contractual ...
Washington, DC · On-site
$111K - $150K/yr
Medical
Retirement
PTO
GDIT has an amazing opportunity for a Unclassified Help Desk Manager to provide world-class ... Rather, salary will be set based on experience, geographic location and possibly contractual ...
Offutt Air Force Base, NE · On-site
$26.44 - $35.78/hr
Medical
Dental
Vision
Life
Retirement
PTO
Skills: Help Desk Support, Technical Helpdesk, Technical Issues, Technical Troubleshooting ... Rather, salary will be set based on experience, geographic location and possibly contractual ...
Offutt Air Force Base, NE · On-site
$26.44 - $35.78/hr
Medical
Dental
Vision
Life
Retirement
PTO
Skills: Help Desk Support, Technical Helpdesk, Technical Issues, Technical Troubleshooting ... Rather, salary will be set based on experience, geographic location and possibly contractual ...
Bowling Green, KY · On-site
$25 - $31/hr
Medical
Bowling Green, KY Pay: up to $31/hr Hours: 8-5pm On-site What you will do as the Help Desk Analyst ... CompTIA A+ and Dell Parts Direct Warranty certification required within 1 year from hire or ...
Bowling Green, KY · On-site
$25 - $31/hr
Medical
Bowling Green, KY Pay: up to $31/hr Hours: 8-5pm On-site What you will do as the Help Desk Analyst ... CompTIA A+ and Dell Parts Direct Warranty certification required within 1 year from hire or ...
Austell, GA · On-site
$18 - $24.25/hr
Medical
Dental
Vision
Life
Retirement
PTO
As a Help Desk Technician your main focus is to assist employees with technical support and ... Dell and Lenovo are most relevant, but knowledge of any other brand is acceptable. * Ability to ...
Austell, GA · On-site
$18 - $24.25/hr
Medical
Dental
Vision
Life
Retirement
PTO
As a Help Desk Technician your main focus is to assist employees with technical support and ... Dell and Lenovo are most relevant, but knowledge of any other brand is acceptable. * Ability to ...
Bowling Green, KY · On-site
$25 - $31/wk
Medical
Bowling Green, KY Pay: up to $31/hr Hours: 8-5pm On-site What you will do as the Help Desk Analyst ... CompTIA A+ and Dell Parts Direct Warranty certification required within 1 year from hire or ...
Bowling Green, KY · On-site
$25 - $31/wk
Medical
Bowling Green, KY Pay: up to $31/hr Hours: 8-5pm On-site What you will do as the Help Desk Analyst ... CompTIA A+ and Dell Parts Direct Warranty certification required within 1 year from hire or ...
Detroit, MI · On-site
$17.25 - $22.25/hr
Minimum one (1) year of experience in customer service, technical support, help desk support, call ... They are not contractual in nature and are subject to change at the discretion of Blue Line ...
Detroit, MI · On-site
$17.25 - $22.25/hr
Minimum one (1) year of experience in customer service, technical support, help desk support, call ... They are not contractual in nature and are subject to change at the discretion of Blue Line ...
Detroit, MI · On-site
$17.25 - $22.25/hr
Minimum one (1) year of experience in customer service, technical support, help desk support, call ... They are not contractual in nature and are subject to change at the discretion of Blue Line ...
Detroit, MI · On-site
$17.25 - $22.25/hr
Minimum one (1) year of experience in customer service, technical support, help desk support, call ... They are not contractual in nature and are subject to change at the discretion of Blue Line ...
Arlington, VA · On-site
$23.50 - $32.25/hr
Work with the IT Help Desk Lead to ensure the Help Desk maintains compliance with Service Level Objectives (SLOs) in accordance with contractual standards * Contribute to the change management ...
Arlington, VA · On-site
$23.50 - $32.25/hr
Work with the IT Help Desk Lead to ensure the Help Desk maintains compliance with Service Level Objectives (SLOs) in accordance with contractual standards * Contribute to the change management ...
Anchorage, AK · On-site
$20.50 - $27.50/hr
Overview SENIOR HELP DESK TECHNICIAN (BHAK): Bowhead is currently seeking/searching for a qualified ... contractual obligations. #LI-JR1
Anchorage, AK · On-site
$20.50 - $27.50/hr
Overview SENIOR HELP DESK TECHNICIAN (BHAK): Bowhead is currently seeking/searching for a qualified ... contractual obligations. #LI-JR1
$23.50 - $32.25/hr
Work with the IT Help Desk Lead to ensure the Help Desk maintains compliance with Service Level Objectives (SLOs) in accordance with contractual standards * Contribute to the change management ...
$23.50 - $32.25/hr
Work with the IT Help Desk Lead to ensure the Help Desk maintains compliance with Service Level Objectives (SLOs) in accordance with contractual standards * Contribute to the change management ...
Arlington, VA · On-site
$23.50 - $32.25/hr
Work with the IT Help Desk Lead to ensure the Help Desk maintains compliance with Service Level Objectives (SLOs) in accordance with contractual standards * Contribute to the change management ...
Arlington, VA · On-site
$23.50 - $32.25/hr
Work with the IT Help Desk Lead to ensure the Help Desk maintains compliance with Service Level Objectives (SLOs) in accordance with contractual standards * Contribute to the change management ...
Arlington, VA · On-site
$23.50 - $32.25/hr
Work with the IT Help Desk Lead to ensure the Help Desk maintains compliance with Service Level Objectives (SLOs) in accordance with contractual standards * Contribute to the change management ...
Arlington, VA · On-site
$23.50 - $32.25/hr
Work with the IT Help Desk Lead to ensure the Help Desk maintains compliance with Service Level Objectives (SLOs) in accordance with contractual standards * Contribute to the change management ...
Detroit, MI · On-site
$16 - $20.50/hr
Minimum one (1) year of experience in customer service, technical support, help desk support, call ... They are not contractual in nature and are subject to change at the discretion of Blue Line ...
Detroit, MI · On-site
$16 - $20.50/hr
Minimum one (1) year of experience in customer service, technical support, help desk support, call ... They are not contractual in nature and are subject to change at the discretion of Blue Line ...
Arlington, VA · On-site
$23.50 - $32.25/hr
Work with the IT Help Desk Lead to ensure the Help Desk maintains compliance with Service Level Objectives (SLOs) in accordance with contractual standards * Contribute to the change management ...
Arlington, VA · On-site
$23.50 - $32.25/hr
Work with the IT Help Desk Lead to ensure the Help Desk maintains compliance with Service Level Objectives (SLOs) in accordance with contractual standards * Contribute to the change management ...
Arlington, VA · On-site
$23.50 - $32.25/hr
Work with the IT Help Desk Lead to ensure the Help Desk maintains compliance with Service Level Objectives (SLOs) in accordance with contractual standards * Contribute to the change management ...
Arlington, VA · On-site
$23.50 - $32.25/hr
Work with the IT Help Desk Lead to ensure the Help Desk maintains compliance with Service Level Objectives (SLOs) in accordance with contractual standards * Contribute to the change management ...
$31/hr
Medical
Bowling Green, KY Pay: up to $31/hr Hours: 8-5pm On-site What you will do as the Help Desk Analyst ... CompTIA A+ and Dell Parts Direct Warranty certification required within 1 year from hire or ...
$31/hr
Medical
Bowling Green, KY Pay: up to $31/hr Hours: 8-5pm On-site What you will do as the Help Desk Analyst ... CompTIA A+ and Dell Parts Direct Warranty certification required within 1 year from hire or ...
Anchorage, AK · On-site
$20.50 - $27.50/hr
Overview SENIOR HELP DESK TECHNICIAN (BHAK): Bowhead is currently seeking/searching for a qualified ... contractual obligations. #LI-JR1
Anchorage, AK · On-site
$20.50 - $27.50/hr
Overview SENIOR HELP DESK TECHNICIAN (BHAK): Bowhead is currently seeking/searching for a qualified ... contractual obligations. #LI-JR1
Arlington, VA · On-site
$23.50 - $32.25/hr
Work with the IT Help Desk Lead to ensure the Help Desk maintains compliance with Service Level Objectives (SLOs) in accordance with contractual standards * Contribute to the change management ...
Arlington, VA · On-site
$23.50 - $32.25/hr
Work with the IT Help Desk Lead to ensure the Help Desk maintains compliance with Service Level Objectives (SLOs) in accordance with contractual standards * Contribute to the change management ...
Arlington, VA · On-site
$23.50 - $32.25/hr
Work with the IT Help Desk Lead to ensure the Help Desk maintains compliance with Service Level Objectives (SLOs) in accordance with contractual standards * Contribute to the change management ...
Arlington, VA · On-site
$23.50 - $32.25/hr
Work with the IT Help Desk Lead to ensure the Help Desk maintains compliance with Service Level Objectives (SLOs) in accordance with contractual standards * Contribute to the change management ...
$23.50 - $32.25/hr
Work with the IT Help Desk Lead to ensure the Help Desk maintains compliance with Service Level Objectives (SLOs) in accordance with contractual standards * Contribute to the change management ...
$23.50 - $32.25/hr
Work with the IT Help Desk Lead to ensure the Help Desk maintains compliance with Service Level Objectives (SLOs) in accordance with contractual standards * Contribute to the change management ...
$23.5K - $29.8K
0% of jobs
$29.8K - $36.1K
2% of jobs
$36.1K - $42.5K
9% of jobs
$48.5K is the 25th percentile. Wages below this are outliers.
$42.5K - $48.8K
15% of jobs
$48.8K - $55.1K
14% of jobs
The median wage is $59.3K / yr.
$55.1K - $61.4K
16% of jobs
$61.4K - $67.7K
17% of jobs
$69.2K is the 75th percentile. Wages above this are outliers.
$67.7K - $74K
12% of jobs
$74K - $80.4K
9% of jobs
$80.4K - $86.7K
5% of jobs
$86.7K - $93K
2% of jobs
$23.5K
$61.9K
$93K
| Aspect | Contractual Dell Help Desk | Contractual HP Help Desk |
|---|---|---|
| Certifications | CompTIA A+, Dell Certified Technician | CompTIA A+, HP Certified Technician |
| Work Environment | Dell client devices, corporate support | HP client devices, corporate support |
| Employer & Industry Usage | Primarily in organizations using Dell hardware | Primarily in organizations using HP hardware |
Both Contractual Dell Help Desk and Contractual HP Help Desk roles involve providing technical support for their respective hardware brands. The main differences lie in the specific certifications required and the hardware environment. These roles are common in corporate settings that utilize Dell or HP devices, respectively, and require similar technical skills and customer service abilities.
Cities with the most Contractual Dell Help Desk job openings:
The most popular types of Dell Help Desk jobs are:
States with the most job openings for Contractual Dell Help Desk jobs include:
Washington, DC • On-site
$111K - $150K/yr
Full-time
Medical, Retirement, PTO
Re-posted yesterday
7.8
Based on 63 frontline employees who took The Breakroom Quiz
87th of 224 rated it services
Own your opportunity to serve as a critical component of our nations safety and security. Make an impact by using your expertise to protect our country from threats.
Job DescriptionGDIT has an amazing opportunity for a Unclassified Help Desk Manager to provide world-class IT support to our prestigious clientele at the highest levels of the federal government in the heart of our nations capital. As a Unclassified Help Desk Manager, you are the foundation of our overall approach to executive IT support. You act as the first point of contact for our government client and exhibit the exceptional technical and customer service skills to resolve issues as quickly and efficiently as possible. You bring professionalism and initiative to a fast-paced environment that offers extensive options for training, certification, and career advancement. When we succeed, you succeed and together our best becomes better.
The Unclassified Help Desk Manager oversees a team of help desk technicians supporting unclassified systems across the organization. This individual is responsible for managing, mentoring, and developing technical support staff to ensure high-quality service delivery. The manager will drive continuous improvement in help desk operations, streamline workflows, and ensure that support processes align with organizational goals and compliance standards.
How an Unclassified Help Desk Manager Will Make an Impact:
Act as the senior manager for unclassified help desk operations, providing leadership and guidance to technicians and newly promoted team leads.
Manage a team of help desk technicians who troubleshoot and resolve IT issues related to hardware, software, and network systems.
Ensure the team utilizes appropriate tools and platforms to document, track, and resolve support requests efficiently and accurately.
Supervise technical support staff, ensuring consistent service delivery and adherence to organizational policies.
Plan, prioritize, and coordinate help desk activities to maximize resolution rates and minimize downtime.
Develop and implement training programs to enhance technician skills and improve customer service outcomes.
Analyze help desk performance metrics and identify opportunities for process optimization and tool enhancements.
Guide staff in recognizing, diagnosing, and resolving technical issues across a wide range of unclassified systems and services.
Simulate or replicate user-reported problems to identify root causes and implement effective solutions.
Recommend system and workflow improvements to reduce recurring issues and improve overall user experience.
Scope: Supervises a small to mid-sized team focused on unclassified help desk operations. The role involves managing a moderately complex technical environment, emphasizing operational efficiency, service quality, and continuous improvement.
WHAT YOULL NEED TO SUCCEED:
Required Experience: DESIRED QUALIFICATIONS: BA/BS (or equivalent experience), 5+ years of experience
Required Technical Skills: CompTIA Security+ (DoD 8570 Compliance)required within 6 months of starting
Security Clearance Level: Active Top Secret with SCI Eligibility
Required Skills and Abilities: Must be able to pass a basic English Language assessment test
Preferred Skills: BS/BA Highly Desired
Location: On Customer Site, Washington, District of Columbia This service desk is 24/7/365, occasional shift work may be required.
GDIT IS YOUR PLACE:
Flexible work schedule
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays
5 + years of related experience
* may vary based on technical training, certification(s), or degree
Less than 10%
U.S. Citizenship Required
The likely salary range for this position is $111,155 - $150,385. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.
About Our WorkWe are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.
Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
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GDIT is a global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense, and intelligence community. Its 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. The company operates across 50+ countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber, and application development.
It services
10,000+ Employees
Falls Church, VA, US
