Contractual Database Tester Jobs (NOW HIRING)

About This Job

The Technology Manager at CarMax is a people leader who is passionate about technology and how it enables a growing organization. They define roadmaps, manage stakeholders, and align teams to the organizational vision. They partner across teams, work closely with technologists to execute projects while helping toeliminatebarriers and roadblocks. The Technology Manageradapts their leadership approach based on the team structure-whether leading internal associates directly, overseeing outsourced service delivery, or a combination of both.If you have a passion for people, technology, and delivering results through diverse teams, this is the job for you!

What You Will Do - Essential Responsibilities

Lead a portfolio of diverse Database technology projects and a distributed team of engineers with deep experience in Database technologies through technology modernization and transformation

Team Leadership & People Management

• Lead teams across different operating models, adapting managementstyleappropriately providingdirect coaching and development for internal associates, and performance oversight and feedback for service provider resources

• Develop people through effective communication, ongoing feedback, and career development support

• Shape an inclusive culture to attract strong talent while thriving in innovation, continuous improvement, and collaborative teamwork

• Foster a unified team culture that bridges internal and externalresources;champion collaborative behaviors regardless of reporting structure

Operational Delivery

• Work with stakeholders to develop and execute roadmaps aligned to business objectives

• Drive delivery execution-leading Agile ceremonies and daily operations for teams under direct management, while ensuring outcomes and quality standards are met across all delivery models

• Work through others to deliver resilient and scalable technology solutions that solve complex business problems

• Communicate effectively at and above their level, ensuring alignment and support for teamobjectiveswith stakeholders and Senior Leadership

Service Provider Oversight

• For outsourced services:hold providersaccountable to contractual commitments, quality standards, and delivery timelines

• Serve as primary liaison between CarMax stakeholders and provider teams; manage relationships proactively and handle day-to-day escalations

• Ensure provider resources are properlyonboardedand haveappropriate knowledgeof CarMax systems, processes, and culture

Governance, Compliance & Performance

• Participate in governance meetings; prepare and present status, metrics, and issues for assigned areas

• Monitor performance against SLAs and KPIs;validateaccuracy of reported metrics and drive root cause analysis for issues

• Ensure compliance with CarMax policies, security standards, and regulatory requirements; support audits by providing documentation and evidence for assigned areas

• Support continuous improvement initiatives and track progress toward productivity targets

Financial Management

• Participate in cost management and budgeting for assigned teams and services

• For outsourced services:validateinvoices against deliverables and contracted terms; trackutilizationand flag discrepancies

• Support cost tracking and savings realization reporting

Purpose of the Role

The Technology Manager's primary responsibility is to partner with their business areas and provide technology solutions and services that help deliver CarMax's strategic mission and plans. This Manager leads teamsacross various delivery models-adapting their approach whether managing internal associates or overseeing outsourced delivery-enabling CarMax's technology journey. You will be results-oriented, data-driven, and have a proven record of accomplishment influencing outcomes. The Manager will be comfortable guiding teams, setting performance standards,ensuring accountability and compliance across all team types,and motivating people to perform quality work.

Qualifications and Requirements

• BS/BA degreerequiredwith preference for a Technology related field of study (Computer Science, Engineering, etc.)

• 5+ years of hands-on Database administration or engineering experience in an enterprise-level environmentin at least one of the following Database technologies, SQL Server, Sybase (SAP ASE), Oracle

• 3+ years' experience managing direct reports

• Experience working with or managing vendor/service provider relationships

• Familiarity with SLA management or outsourcing governance concepts

• 5+yearsexperiencebuilding enterprise-grade solutions with Microsoft Azure or equivalent cloud technologies

• Experience in DevOps, version control systems (Git), Site Reliability Engineering (SRE) practices, testing frameworks, Infrastructure as Code, building CI/CD pipelines(preferably Azure DevOps), scripting languages such as Python and shell scripts and working in an Agile/Scrum setting. Knowledge of ITIL framework and experience with Service Management tools such as ServiceNow

Preferred Qualifications

• 5+ years of relevant work experience across a broad spectrum of classic and emerging database technologies and features

• Mastery over database security, backups, high availability, disaster recovery, resiliency, observability, and performance

• Subject matter expert in the context of database configuration for everything related to infrastructure, including servers, virtualization, storage, networking, firewalls

• Hands-on experience designing and operating mission critical database systems at scale across public cloud and multiple datacenters that have regulatory and compliance requirements

• Prior experience with datacenter migration and modernization initiatives is highly desired

• Ability toidentifyand recommend opportunities for automation and continuous improvement

• Deep levelexpertisewith scripting and automation across both Windows and Linux operating systems

Success Factors

• Delivery of technology solutions aligned with businessobjectivesand roadmap commitments

• Team development, engagement, and retention across all team types

• Stakeholder satisfaction and effective communication

• Analytical; solves problems at root cause and prioritizes effectively

• For outsourced services: SLA achievement and effective provider relationship management

• Audit readiness andwith security, regulatory, and policy requirements