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Contract Voip Technical Support Jobs (NOW HIRING)

GBTI Solutions Inc

GU · On-site

Coordinate, manage, and track command telecommunications (legacy landlines, VoIP systems, telephone ... contract management. * Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams)

New

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VOIP Technician

Chandler, AZ · On-site

$60K - $75K/yr

The VoIP Technician installs, configures, troubleshoots, and maintains Voice over Internet Protocol ... Provide technical support to end-users, addressing their questions, training them on system ...

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VOIP Technician

Denver, CO · On-site

$60K - $75K/yr

The VoIP Technician installs, configures, troubleshoots, and maintains Voice over Internet Protocol ... Provide technical support to end-users, addressing their questions, training them on system ...

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VOIP Technician

Denver, CO

$60K - $75K/yr

The VoIP Technician installs, configures, troubleshoots, and maintains Voice over Internet Protocol ... Provide technical support to end-users, addressing their questions, training them on system ...

Sanmina

Technical Support Specialist

Houston, TX · On-site

... VoIP environment, and cell phone user support. • Resolving anti-virus/anti-spam issues on user ... technical school, or a minimum one year of related experience and/or training, or equivalent ...

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VOIP Technician

Chandler, AZ

$60K - $75K/yr

The VoIP Technician installs, configures, troubleshoots, and maintains Voice over Internet Protocol ... Provide technical support to end-users, addressing their questions, training them on system ...

Zones

VOIP Technician

Albany, NY

$24.03 - $26.44/hr

Serve as initial escalation point for technical support issues * Troubleshoot and report VoIP performance issues. * Responsible for resolving customer requests/issues in a timely manner. What you ...

TekSynap

VoIP Engineer

Washington, DC · On-site

... communication with technical teams, customers, and Government leadership. * Support ... Employees are required to comply with any vaccination requirements mandated by contract, applicable ...

Dataperk LLC

3CX VoIP Technician

Birmingham, AL · Hybrid

Configure SIP trunks, gateways, and network connectivity Technical Support * Provide Level 2/3 ... Experience with hosted/cloud VoIP environments * Knowledge of contact center features and call flow ...

Dataperk LLC

3CX VoIP Technician

Birmingham, AL · On-site

Configure SIP trunks, gateways, and network connectivity Technical Support * Provide Level 2/3 ... Experience with hosted/cloud VoIP environments * Knowledge of contact center features and call flow ...

Zones LLC.

VOIP Technician

Albany, NY · On-site

$24.03 - $26.44/hr

Serve as initial escalation point for technical support issues * Troubleshoot and report VoIP performance issues. * Responsible for resolving customer requests/issues in a timely manner. What you ...

Zones LLC.

VOIP Technician

Albany, NY

$24.03 - $26.44/hr

Serve as initial escalation point for technical support issues * Troubleshoot and report VoIP performance issues. * Responsible for resolving customer requests/issues in a timely manner. What you ...

TekSynap

VoIP Engineer

Washington, DC · On-site

... communication with technical teams, customers, and Government leadership. * Support ... May be requested to work evenings and weekends to meet program and contract needs. * Amount of ...

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All JobsContract Voip Technical Support Jobs

Contract Voip Technical Support information

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$26

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How much do contract voip technical support jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for contract voip technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is the difference between Contract Voip Technical Support vs Contract Network Support Specialist?

AspectContract Voip Technical SupportContract Network Support Specialist
Required CredentialsVOIP certifications, technical support experienceNetworking certifications (CCNA, CompTIA Network+), technical support experience
Work EnvironmentCustomer support, troubleshooting VoIP systemsNetwork infrastructure, troubleshooting LAN/WAN issues
Employer & Industry UsageTelecommunications, VoIP service providersIT services, enterprise network management

Contract Voip Technical Support and Contract Network Support Specialist roles share common technical skills and certifications, often working in similar environments. However, Voip support focuses specifically on VoIP systems and customer troubleshooting, while network support specialists handle broader network infrastructure issues.

What cities are hiring for Contract Voip Technical Support jobs? Cities with the most Contract Voip Technical Support job openings:
What are the most commonly searched types of Voip Technical Support jobs? The most popular types of Voip Technical Support jobs are:
What states have the most Contract Voip Technical Support jobs? States with the most job openings for Contract Voip Technical Support jobs include:
Contract Voip Technical Support jobs near you

Technical Support Specialist

GBTI Solutions Inc

GU • On-site

Full-time

Posted 2 days ago

New

Job description

Position Summary
Provide comprehensive IT technical and administrative support to the NAVFAC Marianas Command Information Office (CIO3) to ensure continuous and efficient operation of enterprise IT systems, hardware, software, helpdesk services, and related functions across the Marianas Area of Responsibility.
Key Responsibilities
  • Deliver Helpdesk Operations & Tier 1/2 Support: Monitor, triage, and resolve tickets via email, telephone, and Microsoft Teams using the command’s Enterprise ticket tracking system to minimize user downtime.
    • Tier 1: Serve as initial point of contact; receive, log, categorize, and prioritize requests; perform basic troubleshooting (password resets, peripheral connections, basic software support); route unresolved tickets appropriately.
    • Tier 2: Diagnose and resolve complex hardware, software, and localized network connectivity issues; perform hands-on or remote installation, configuration, and upgrades of operating systems, applications, and peripherals; provide on-site technical assistance as needed.
  • Provide Telephone Coordinating Officer (TCO) support: Coordinate, manage, and track command telecommunications (legacy landlines, VoIP systems, telephone line drops, service requests, and phone number allocations/directories).
  • Serve as Information Technology Representative (ITR) and Command Liaison: Act as technical liaison between end-users and the CIO3 IT Office; gather IT requirements; coordinate equipment deployments; collaborate with internal teams; escalate complex issues.
  • Deliver full Mobile Device Management (MDM) support: Provision, configure, enforce security, troubleshoot, and maintain enterprise mobile devices.
  • Manage Asset Lifecycle & Database: Support full lifecycle of IT hardware (workstations, peripherals, Multi-Function Devices) and software licenses—from procurement/receipt through tracking, movement, deployment, and DRMO disposal coordination. Maintain accurate asset records and logs.
  • Create and maintain technical documentation (SOPs, user guides) and draft/disseminate communications on outages, updates, or new capabilities.
  • Provide administrative support to the CIO3 IT Office, including process reviews, file/record management, and daily operational assistance.
  • Perform other IT-related duties as assigned.
Required Qualifications
  • U.S. Citizenship.
  • Active Top Secret security clearance.
  • Meet DoDM 8140.03 foundational qualification requirements for Work Role Code (WRC) 411 – Technical Support Specialist at Intermediate proficiency level.
  • Possess and maintain at least one of the following commercial certifications prior to onboarding (higher-level certifications also accepted):
    • CompTIA Security+
    • EC-Council Certified Network Defender (CND)
    • GIAC Foundational Cybersecurity Technologies (GFACT)
    • GIAC Security Essentials Certification (GSEC)
  • Maintain certification and complete minimum 20 hours of Continuous Professional Development (CPD) annually (or the amount required by the certification, whichever is greater).
  • Minimum of 3 years of IT Helpdesk, technical support, or asset management experience performing similar tasks (less experience acceptable with strong emphasis on relevant experience and certifications).
  • Demonstrated experience with Mobile Device Management (MDM) and enterprise ticketing systems.
  • Fluency in English (oral and written); ability to read/interpret policies, technical documents, and manuals.
  • Strong ability to prepare correspondence, reports, and communicate effectively with government civilians, military personnel, and contract management.
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams).
  • Ability to lift and move IT equipment up to 25 lbs; perform physical tasks including prolonged standing, walking on uneven surfaces, bending, crouching, stooping, reaching, and climbing ladders; sufficient vision to identify safety concerns.
Security & Compliance
  • Work involves Controlled Unclassified Information (CUI). Must comply with all applicable DoD security regulations.
  • Must safeguard sensitive information, systems, Privacy Act data, and government work products.
  • Contractor employees must clearly identify themselves as contractors (visible badge, company name in email signature) and not present as government employees.