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Contract Voip Technical Support Jobs (NOW HIRING)

Joink CTI

VOIP Systems Technician

Terre Haute, IN · On-site

This position provides remote and onsite technical support, resolves telecommunications issues ... Configure and maintain VOIP platforms, SIP trunks, PBX systems, Teams Phone, call queues, auto ...

Joink

VOIP Systems Technician

Terre Haute, IN · On-site

Position Summary The VOIP Systems Technician is responsible for deploying, supporting ... This position provides remote and onsite technical support, resolves telecommunications issues ...

OSTechnical

Be Seen First

Technical Support Analyst

Ventura, CA · On-site

$25 - $26/hr

Provide Level I technical support for PCs, printers, mobile devices, and VoIP phones * Troubleshoot network and internet connectivity issues * Assist users with password resets, account creation ...

Joink

VOIP Systems Technician

Terre Haute, IN

This position provides remote and onsite technical support, resolves telecommunications issues ... Configure and maintain VOIP platforms, SIP trunks, PBX systems, Teams Phone, call queues, auto ...

Averro

Technical Support Analyst

Cottage Grove, OR · On-site

... VoIP, CCTV, and other ancillary systems - Adhere to organizational asset, change, problem, and ... technical abilities - Skilled and experienced supporting desktops, laptops, servers, printers ...

AMA TechTel

Level II Technical Support

Amarillo, TX · On-site

The Technical Support division provides inbound phone support for AMA TechTel's diverse line of ... Wireless/VOIP * Hosted Phone System * Fiber * POTS * DSL You'll also be responsible for reporting ...

AMA TechTel

Level II Technical Support

Amarillo, TX

The Technical Support division provides inbound phone support for AMA TechTel's diverse line of ... Wireless/VOIP * Hosted Phone System * Fiber * POTS * DSL You'll also be responsible for reporting ...

GoNetspeed

Technical Support Technician

Phelps, NY

$21/hr

Troubleshoot Wi-Fi and VoIP related issues. New installation setup - data and/or voice. Resolve ... Technical Support role. $21 - $21 an hour Benefits: 401(k) 401(k) matching Dental insurance ...

GoNetspeed

Technical Support Technician

Phelps, NY

$21/hr

Troubleshoot Wi-Fi and VoIP related issues. New installation setup - data and/or voice. Resolve ... Technical Support role. Benefits: 401(k) 401(k) matching Dental insurance Employee assistance ...

GoNetspeed

Technical Support Technician

New York, NY · On-site

$21/hr

Troubleshoot Wi-Fi and VoIP related issues. New installation setup - data and/or voice. Resolve ... Technical Support role. $21 - $21 an hour Benefits: 401(k) 401(k) matching Dental insurance ...

GSK Solutions

Technical Support

Detroit, MI · On-site

Job Title: Technical Support (Onsite) Location: Detroit, MI Duration: 3 Months+ Note Position ... Prior experience with VoIP, audiovisual equipment setup and operation preferred * Proven technical ...

CodeForce

VoIP Onboarding Engineer

Architect and configure VoIP systems, IP PBX platforms, SIP trunking, hunt groups, ring strategies ... technical support * Deep expertise in IP PBX systems - 3CX, Asterisk, Cisco UCM, or similar ...

Computech Corporation

Technical Support

Saline, MI

$33K - $42K/yr

In-depth knowledge of Windows 7/Windows XP support & technical troubleshooting skills Working ... VoIP telephones Excellent written and verbal business communication skills with ability to ...

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Showing results 21-40

All JobsContract Voip Technical Support Jobs

Contract Voip Technical Support information

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$14

$26

$44

How much do contract voip technical support jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for contract voip technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is the difference between Contract Voip Technical Support vs Contract Network Support Specialist?

AspectContract Voip Technical SupportContract Network Support Specialist
Required CredentialsVOIP certifications, technical support experienceNetworking certifications (CCNA, CompTIA Network+), technical support experience
Work EnvironmentCustomer support, troubleshooting VoIP systemsNetwork infrastructure, troubleshooting LAN/WAN issues
Employer & Industry UsageTelecommunications, VoIP service providersIT services, enterprise network management

Contract Voip Technical Support and Contract Network Support Specialist roles share common technical skills and certifications, often working in similar environments. However, Voip support focuses specifically on VoIP systems and customer troubleshooting, while network support specialists handle broader network infrastructure issues.

What cities are hiring for Contract Voip Technical Support jobs? Cities with the most Contract Voip Technical Support job openings:
What are the most commonly searched types of Voip Technical Support jobs? The most popular types of Voip Technical Support jobs are:
What states have the most Contract Voip Technical Support jobs? States with the most job openings for Contract Voip Technical Support jobs include:
Contract Voip Technical Support jobs near you

VOIP Systems Technician

Joink CTI

Terre Haute, IN • On-site

Full-time

Posted 15 days ago

Job description

Job Type
Full-time
Description
Position Summary
The VOIP Systems Technician is responsible for deploying, supporting, troubleshooting, and maintaining VOIP and Unified Communications solutions for multiple managed services clients. This position provides remote and onsite technical support, resolves telecommunications issues, manages system configurations, and ensures service delivery meets established Service Level Agreements (SLAs). The technician will work closely with clients, carriers, vendors, and internal engineering teams to deliver reliable voice communication services and exceptional customer experiences.
Essential Duties and Responsibilities
  • Provide Tier I and Tier II support for hosted, cloud-based, and on-premise VOIP environments.
  • Troubleshoot voice quality issues including latency, jitter, packet loss, one-way audio, and call routing failures.
  • Configure and maintain VOIP platforms, SIP trunks, PBX systems, Teams Phone, call queues, auto attendants, hunt groups, voicemail, and user extensions.
  • Respond to and resolve client service requests through the MSP ticketing system.
  • Meet or exceed established service level agreements (SLAs) for response and resolution times.
  • Perform moves, adds, changes, and deletions (MACDs) for client phone systems.
  • Assist with VOIP deployments, upgrades, migrations, and onboarding projects.
  • Coordinate with carriers, internet service providers, and telecommunications vendors to resolve service issues.
  • Work with network engineers to identify and resolve network-related voice performance issues.
  • Monitor system alerts and proactively identify service-impacting problems.
  • Document troubleshooting activities, network diagrams, configurations, and client environments.
  • Educate clients on system functionality and best practices.
  • Participate in an on-call support rotation as required.
  • Maintain a high level of customer satisfaction through effective communication and timely issue resolution.

Required Qualifications
Education & Experience
  • Associate degree in Information Technology, Telecommunications, Networking, or related field, or equivalent experience.
  • 2-5 years of experience supporting VOIP or Unified Communications systems.
  • Previous experience in an MSP, telecommunications provider, or customer-facing technical support environment preferred.

Technical Skills
  • Knowledge of:
  • SIP
  • RTP
  • TCP/IP
  • DNS
  • DHCP
  • VLANs
  • QoS
  • Routing and Switching

  • Experience supporting VOIP platforms such as:
  • Microsoft Teams Phone
  • RingCentral
  • Zoom Phone
  • 8x8
  • Mitel
  • Cisco
  • Avaya

  • Experience with SIP trunking and carrier provisioning.
  • Familiarity with network troubleshooting tools and packet analysis.
  • Experience using PSA/ticketing systems such as ConnectWise, Autotask, HaloPSA, or similar.

Core Competencies
  • Customer service orientation.
  • Strong verbal and written communication skills.
  • Ability to explain technical concepts to non-technical users.
  • Exceptional troubleshooting and problem-solving abilities.
  • Strong documentation habits.
  • Ability to manage multiple clients and priorities simultaneously.
  • Self-motivated with the ability to work independently in a fast-paced MSP environment.

Preferred Certifications
  • CompTIA Cloud+
  • CCNP
  • CompTIA VoIP Certification

Success Measures
  • SLA compliance and ticket performance.
  • Client satisfaction scores.
  • First-call resolution rates.
  • Documentation quality and accuracy.
  • Successful implementation and migration projects.
  • Reduction of recurring telecommunications issues.

Apply