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Contract Voip Technical Support Jobs (NOW HIRING)

AMA TechTel

Level II Technical Support

Amarillo, TX · On-site

The Technical Support division provides inbound phone support for AMA TechTel's diverse line of ... Wireless/VOIP * Hosted Phone System * Fiber * POTS * DSL You'll also be responsible for reporting ...

AMA TechTel

Level II Technical Support

Amarillo, TX · On-site

The Technical Support division provides inbound phone support for AMA TechTel's diverse line of ... Wireless/VOIP * Hosted Phone System * Fiber * POTS * DSL You'll also be responsible for reporting ...

AMA TechTel

Level II Technical Support

Amarillo, TX · On-site

The Technical Support division provides inbound phone support for AMA TechTel's diverse line of ... Wireless/VOIP * Hosted Phone System * Fiber * POTS * DSL You'll also be responsible for reporting ...

GSK Solutions

Technical Support

Detroit, MI · On-site

Job Title: Technical Support (Onsite) Location: Detroit, MI Duration: 3 Months+ Note Position ... Prior experience with VoIP, audiovisual equipment setup and operation preferred * Proven technical ...

NICE

Technical Support Engineer

Sandy, UT · Hybrid

The Associate Technical Support Engineer (TSE) is a frontline support engineer and provides ... SONUS, WebRTC, SIP, LCR, VBR, PSTN, VoIP, Dedicated circuits (T1, DS3, MPLS, etc.), Dialer best ...

CodeForce

VoIP Onboarding Engineer

Architect and configure VoIP systems, IP PBX platforms, SIP trunking, hunt groups, ring strategies ... technical support * Deep expertise in IP PBX systems - 3CX, Asterisk, Cisco UCM, or similar ...

All Copy Products

VOIP Technician

Tempe, AZ · On-site

$60K - $75K/yr

The VoIP Technician installs, configures, troubleshoots, and maintains Voice over Internet Protocol ... Provide technical support to end-users, addressing their questions, training them on system ...

All Copy Products

VOIP Technician

Denver, CO

$60K - $75K/yr

The VoIP Technician installs, configures, troubleshoots, and maintains Voice over Internet Protocol ... Provide technical support to end-users, addressing their questions, training them on system ...

All Copy Products

VOIP Technician

Denver, CO · On-site

$60K - $75K/yr

The VoIP Technician installs, configures, troubleshoots, and maintains Voice over Internet Protocol ... Provide technical support to end-users, addressing their questions, training them on system ...

Computech Corporation

Technical Support

Saline, MI

$33K - $42K/yr

In-depth knowledge of Windows 7/Windows XP support & technical troubleshooting skills Working ... VoIP telephones Excellent written and verbal business communication skills with ability to ...

All Copy Products

VOIP Technician

Tempe, AZ

$60K - $75K/yr

The VoIP Technician installs, configures, troubleshoots, and maintains Voice over Internet Protocol ... Provide technical support to end-users, addressing their questions, training them on system ...

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Contract Voip Technical Support information

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How much do contract voip technical support jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for contract voip technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is the difference between Contract Voip Technical Support vs Contract Network Support Specialist?

AspectContract Voip Technical SupportContract Network Support Specialist
Required CredentialsVOIP certifications, technical support experienceNetworking certifications (CCNA, CompTIA Network+), technical support experience
Work EnvironmentCustomer support, troubleshooting VoIP systemsNetwork infrastructure, troubleshooting LAN/WAN issues
Employer & Industry UsageTelecommunications, VoIP service providersIT services, enterprise network management

Contract Voip Technical Support and Contract Network Support Specialist roles share common technical skills and certifications, often working in similar environments. However, Voip support focuses specifically on VoIP systems and customer troubleshooting, while network support specialists handle broader network infrastructure issues.

What cities are hiring for Contract Voip Technical Support jobs? Cities with the most Contract Voip Technical Support job openings:
What are the most commonly searched types of Voip Technical Support jobs? The most popular types of Voip Technical Support jobs are:
What states have the most Contract Voip Technical Support jobs? States with the most job openings for Contract Voip Technical Support jobs include:
Contract Voip Technical Support jobs near you
Level II Technical Support

Level II Technical Support

AMA TechTel

Amarillo, TX • On-site

Full-time

Medical, Retirement

Re-posted 10 days ago

Job description

ASK US ABOUT OUR HIRING BONUS!
AMA TechTel is a rapidly growing telecommunications company and we have immediate openings for dynamic individuals in our Technical Support department as a Level II Technical Support Representative.
The Technical Support division provides inbound phone support for AMA TechTel's diverse line of communication products, monitors critical network functions, and performs repairs and upgrades on computer hardware and software.
As a Level II Technical Support Representative, you will be responsible for monitoring the following products 24 hours a day:
  • Wireless/VOIP
  • Hosted Phone System
  • Fiber
  • POTS
  • DSL

You'll also be responsible for reporting any network issues to management within the timeline allotted by company procedures 24 hours a day and escalating as necessary, along with the following:
- Handling calls from residential and commercial customers to resolve any technical issues on all products provided.
- Making follow up courtesy calls once the reported trouble is resolved to ensure customer satisfaction.
- Reporting troubles with our partnered service providers after hours and on weekends.
- Having a thorough understanding of all products offered.
- Diagnosing/repairing customer's personal computers that have been brought in for billable labor.
- Learning and understanding the functions of other departments to be able to execute them after hours.
- Monitoring ACD queues and managing talk times to ensure hold times are minimal.
- Communicating with customers and resolving any issues reported via the support email account.
  • Provisioning / de-provisioning the following services:
  • Wireless/VOIP
  • DSL
  • Email
  • Dial-up
  • Hot Spot Users

- Handling account suspends and restores.
- Maintaining monitoring software and making sure all data contained therein is correct and up to date.
- Reports monthly on wireless network capacity. Provide exceptional technical support for all commercial calls to ensure our level of customer service remains unmatched by our competitors.
- Submitting tickets to be worked by our field services and managed services departments.
- All other duties as assigned.
Qualifications
  • Must have a minimum of a high school diploma, Associates Degree in CIS preferred
  • Comp Tia A+ certification is preferred
  • Experience with computer repair, software/hardware preferred
  • Experience with Microsoft OS
  • Experience in troubleshooting Outlook and other email applications, including mobile email applications
  • 2 years related IT/Help Desk experience preferred
  • Must demonstrate computer knowledge with the ability to learn new software
  • General understanding of Webhosting preferred
  • Experience with ESI or Shoretel VoIP phones is a plus
  • Experience in Metaswitch or CSX is a plus
  • Telecommunications experience is a plus

Skills
  • Ability to thrive in a fast-paced environment and respond accordingly to high-priority situations is essential
  • Must work well with others, as part of a team as well as individually
  • Must possess and demonstrate excellent communication skills
  • Must demonstrate excellent organizational skills
  • Must be enthusiastic and self-motivated
  • Proven customer support professional with at least three years of call center experience preferred
  • Ability to speak Spanish preferred

Benefits
  • We offer a compensation plan including excellent benefits with 401K, health insurance, and a competitive starting salary.

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