Contract Remote Operations Manager Jobs in Hawaii

SAIL Case Manager Supervisor (Remote)

The Navy’s Sailor Assistance and Intercept for Life (SAIL) program was designed to allow for command support and involvement throughout a Sailor’s recovery following a suicide-related incident to optimize successful reintegration and to ensure mission readiness.  Through a series of voluntary caring client contacts with SAIL Case Managers, SAIL monitors a Sailor’s healing progress by using evidence-based tools at various stages of his/her recovery. SAIL may also increase a Sailor’s compliance with existing treatment through monitoring and command support while empowering the Sailor to strengthen their coping skills and build resilience.  SAIL provides rapid-assistance clinical case management services addressing risk management, care coordination and reintegration assistance for Sailors identified during the period of highest risk after an event involving suicidal thoughts or behaviors. 

The SAIL Supervisor works as a full-time employee of Zeiders Enterprises and provides management support and oversight to the SAIL Case Managers as part of the CNIC Fleet and Family Support Program (FFSP) Global Staffing Contract.  This position is virtual, but candidates must be physically located within a commutable distance of a military installation for the purpose of CAC card issuance. 

 Essential Duties and Responsibilities 

•  Government Interface: Establishes and maintains effective working relationship with area of responsibility government points of contact. Communicates concerns/questions regarding contract performance to the SAIL Operations Manager. Seeks consultation with SAIL Operations Manager regarding policy exceptions and personnel issues.  Provides input to the required monthly and quarterly reports. 
• Contract Staffing: Follows corporate recruiting and contract specific processes to advertise, recruit and hire contract staff. Ensures new employee participate in initial Zeiders’ staff orientation and oversees job-related orientation and training compliance. Collects all required employee paperwork. 

• Staff Support: Serves as the primary corporate management resource for staff at area of responsibility. Ensures that staff has the necessary resources to fulfill their job responsibilities. Provides regular, scheduled supervision and performance management feedback either telephonically or via web conferencing. Conducts SAIL record reviews and provides consultation to SAIL Case Managers. Ensures that staff complies with corporate policies regarding timekeeping, paid time off, and reporting requirements. Approves timesheets and keeps leave schedules. Initiates staff appreciation as appropriate. 

• Contract Monitoring: Ensures that contract requirements are met and compliance maintained. Reviews input for monthly/quarterly reports. Advises contract senior management of any contractual issues that may result in Contracting Office action and of any anticipated or proposed adverse personnel action. Works cooperatively with the contract senior management in developing and implementing solutions to contract-related challenges. Monitors program activities and changes through interaction with contract senior management to creatively problem-solve for ensuring compliance with contract requirements and performs periodic audits. 

• Quality Control: Ensures the implementation and maintenance of required Quality Control plan requirements that support the contract objectives.  Participates in CNIC HQ quarterly quality assurance procedures to ensure that all SAIL services provided are safe and of good quality. 

• Staff Recruitment: Initiates staff recruiting process in accordance with Zeiders’ corporate and contract specific hiring procedures. This includes initiating the recruiting process, receiving and reviewing qualified resumes from the recruiter, interviewing qualified candidates, notifying recruiter on candidate selection, and submitting all required approval paperwork. 

• Contract operations: Understands CNIC SAIL Program PWS requirements, SAIL Program Guide, SAIL FFSMIS User Guide, and Zeiders’ compliance policies and practices. Understands the relationship between the government customer and Zeiders’ staff. Participates in Zeiders management meetings 

• Program and Personnel Management: Direct Supervisor for SAIL Case Managers within the area of responsibility.  Provide oversight, performance monitoring, leadership development support, and consultation. Hiring manager for area of responsibility SAIL Case Manager and Social Service Associate positions. Provides SAIL training to case managers regarding SAIL record documentation, SAIL policies and procedures, including all protocol referenced in the SAIL Program Guide. 

• Serves as SAIL Case Manager in support of client needs during staff absences or vacancies.  

Required Qualifications  

• Minimum educational qualifications include one of the following; a master’s degree in counseling accredited by the Council for Accreditation of Counseling and Related Educational Programs; a master’s degree in social work accredited by the Council on Social Work Education, a master’s degree in marriage and family therapy accredited by the Commission on Accreditation of Marriage and Family Therapy Education, or a doctoral degree in clinical or counseling psychology and a one-year clinical internship accredited by the American Psychological Association. 

• Current, valid and unrestricted clinical license or certification from a state or U.S. territory authorizing independent clinical practice in the fields of professional counseling, clinical social work, marriage and family therapy or clinical/counseling psychology- LCSW (Licensed Clinical Social Worker), LMFT (Licensed Marriage and Family Therapist), LCP (Licensed Clinical Psychologist/ Licensed PhD in Psychology), LPC (Licensed Professional Counselor) - except if licensed in Illinois, LCPC (Licensed Certified Professional Counselor), LMHC (Licensed Mental Health Counselor)  

• Each SAIL Case Supervisor must maintain current clinical credentials and privileges throughout their FFSP assignment 

• SAIL Case Supervisors must meet or exceed the requirements for Tier III clinical practitioners.   

• SAIL Case Manager Supervisors must meet the standards of professional and ethical conduct prescribed by their discipline or licensing board and demonstrate current clinical competence through at least periodic, direct service clinical experience during the 2 years preceding hire 

• A minimum of two years of full-time, post licensed clinical experience. 

• 1+ years personnel management/staff supervision of licensed mental health providers. 

• 2+ years providing case management to clinical clients. 

• 1+ year experience providing clinical services on a telehealth platform. 

• Minimum of 6 months experience with managing crises with suicidal clients and implementing safety plans. 

• Minimum of 6 months experience assessing suicidality risk. 

• Knowledge of Microsoft Office Suite software and skilled in the use of office software. 

• Knowledge of standard documentation requirements for clinical services. 

• Experience working in a virtual environment and competency in telehealth clinical service delivery. 

• Ability to work and thrive in a high stress environment 

• Ability to work effectively with diverse racial, ethnic, and socioeconomic background 

• Proficiency in oral and written communication skills 

• Must be physically located within a reasonable commuting distance of a military installation. 

• Must be flexible to work hours outside of core business hours as needed to support the assigned area of responsibility. 
   

Preferred Qualifications 

• Live local to the assigned area of responsibility 

• FFSC and SAIL Case Management experience 

• Knowledge of the difficulties of adjusting to general life stresses as well as those resulting from the requirements of military life, and experience providing short-term counseling for those issues 

• Knowledge of available military and community referral resources 

• Ability to effectively communicate directly with Command Leadership (Commanding Officer, Executive Officer, Command Master Chief) 

Other Requirements:   

 
All positions that require access to U.S. Government facilities and systems require U.S. Citizenship, and reliable transportation to travel to assigned locations and nearby facilities. 

Competencies   

To perform the job successfully, an individual should demonstrate the following competencies: 

• Ability to work both independently and as part of a team.  

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. 

• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. 

• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. 

• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. 

• Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results. 

• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions. 

• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. 

• Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills. 

Physical Requirements:  Uses personal computer, telephones, copiers, printers and other office equipment. The employee must occasionally lift and/or move up to 10 pounds. 

Work Environment: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

 Must have a dedicated professional workspace that that provides a secure, private environment suitable for telehealth clinical services and staff supervision and is free of distractions or personal commitments during the work day.      

Zeiders Enterprises, Inc. is an Equal Opportunity Employer