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Contract Remote Inbound Customer Service Representative Jobs in Silver Spring, MD

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Contract Remote Inbound Customer Service Representative information

See Silver Spring, MD salary details

$10

$17

$27

How much do contract remote inbound customer service representative jobs pay per hour?

As of May 31, 2026, the average hourly pay for contract remote inbound customer service representative in Silver Spring, MD is $17.13, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $18.89 per hour, depending on experience, location, and employer.

What is the difference between Contract Remote Inbound Customer Service Representative vs Contract Remote Outbound Customer Service Representative?

AspectContract Remote Inbound Customer Service RepresentativeContract Remote Outbound Customer Service Representative
Primary RoleHandles incoming customer inquiries, provides support, and resolves issuesContacts customers proactively, promotes products/services, and follows up on leads
Work EnvironmentRemote, customer support centers or home officesRemote, sales-focused call centers or home offices
Required SkillsExcellent communication, problem-solving, patiencePersuasive communication, sales skills, resilience
Common CertificationsCustomer service certifications, communication skills trainingSales training, customer engagement certifications

While both roles are remote and customer-focused, Contract Remote Inbound Customer Service Representatives primarily handle incoming support calls, whereas Contract Remote Outbound Customer Service Representatives proactively reach out to customers for sales or follow-up. The key differences lie in their responsibilities and skill sets, though both require strong communication abilities and remote work experience.

What are the most commonly searched types of Remote Inbound Customer Service Representative jobs in Silver Spring, MD? The most popular types of Remote Inbound Customer Service Representative jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Contract Remote Inbound Customer Service Representative jobs? Cities near Silver Spring, MD with the most Contract Remote Inbound Customer Service Representative job openings:
Remote Inbound Sales Representative

Remote Inbound Sales Representative

VXI GLOBAL SOLUTIONS LLC

Arlington, VA • Remote

$17.31/hr

Full-time

Medical, Dental, Vision, Life

Posted 26 days ago


VXI Global Solutions rating

4.9

Company rating: 4.9 out of 10

Based on 27 frontline employees who took The Breakroom Quiz

59th of 71 rated call and contact centers


Job description

Job Description
It's fun to work in a company where people truly BELIEVE in what they are doing!
We're committed to bringing passion and customer focus to the business.
Customer Care Specialist (Sales Focused - Inbound)
Remote | Full-Time | $17.31/hour
Are you passionate about technology and helping people find the right solutions? Join our remote team at VXI as a Customer Care Specialist, where you'll represent a leading global brand known for its innovation and user-friendly tech products.
About the Client
You'll be supporting a globally recognized technology company celebrated for its sleek product design, intuitive software, and customer-first philosophy. Their strong reputation and loyal customer base are built on delivering exceptional service and seamless experiences.
What You'll Do
As a Customer Care Specialist, you'll be the first point of contact for customers shopping online or reaching out to retail support. Your role is a blend of service and sales-focused on guiding customers through their buying journey, answering product-related questions, resolving concerns, and upselling solutions that enhance their experience.
Your key responsibilities:
  • Handle 30-40 inbound calls per day with professionalism and enthusiasm
  • Provide personalized product recommendations and complete transactions
  • Resolve customer inquiries efficiently while delivering exceptional service
  • Translate technical information into simple, customer-friendly language
  • Actively listen to identify needs and tailor solutions accordingly
  • Adapt to a fast-paced sales environment and evolving technology offerings
  • Maintain high energy and empathy in every interaction

What We're Looking For
We're looking for driven individuals with a passion for tech, a customer-first mindset, and a talent for communication.
Qualifications:
  • Minimum 2 years in a customer-facing sales or service role
  • Bachelor's degree preferred, or equivalent work experience
  • Excellent verbal and written communication skills
  • Strong interpersonal skills and emotional intelligence
  • Ability to work independently and make confident decisions
  • Proficient in using digital devices (Mac, iOS, etc.)
  • Basic troubleshooting experience for common tech issues
  • Typing speed of at least 42 WPM with 95%+ accuracy
  • Digital media experience (music, photography, video) is a plus
  • Comfortable working in a dynamic, sometimes ambiguous environment
  • Flexible availability, including evenings, weekends, and holidays
  • Available to work shifts between 7:00 AM - 11:00 PM Central Time

What You'll Get
  • $17.31/hour pay
  • Full-time, 40-hour work week
  • 100% paid training
  • Medical, dental, vision & life insurance options available
  • Referral bonus: Earn $20 on every paycheck per active referral-no cap!
  • Exclusive phone plan: $25/month for unlimited talk, text, and data (up to 5 lines)
  • Career advancement and skill development opportunities
  • Remote work benefits: Save time, money, and energy from home

Remote Work Requirements
  • Private Workspace: A quiet, dedicated workspace with no distractions.
  • Ergonomics: A comfortable desk setup with all necessary equipment.
  • Internet: A reliable internet connection with a minimum of 20 Mbps download and 10 Mbps upload speed.
  • Ethernet Connection: Must be hardwired; Wi-Fi is not acceptable.

Let's Do Great Work Together
If you're ready to combine your love of tech with your passion for helping people, we want to hear from you. Apply now and become a part of something exceptional.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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