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Contract Remote Inbound Customer Service Representative Jobs in Rochester, NY

Principal, Contracts

Rochester, NY ยท On-site +1

$87K - $117K/yr

Support and help execute strategies that improve programmatic and financial outcomes during contract administration. * Represent the company in exchanges with senior customer leaders and regularly ...

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Outside Sales Representative

Rochester, NY ยท Remote

$50K - $250K/yr

Free training with no start-up cost * Remote, work from anywhere * Set your own hours ... EAG-LED products and customer service are truly unparalleled in terms of performance and value, and ...

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

... customers, sales representatives, and internal partners, delivering exceptional service across ... Hybrid or remote work environment aligned with company standards. * Prolonged periods of sitting ...

Senior Counsel - Remote

Rochester, NY ยท Remote

$140 - $400/hr

... customer's project. In this role, you'll apply your expertise to help train next-generation AI ... Draft, review, and edit legal content, including memoranda, opinions, contracts, and other relevant ...

Showing results 41-60

Contract Remote Inbound Customer Service Representative information

See Rochester, NY salary details

$9

$16

$25

How much do contract remote inbound customer service representative jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for contract remote inbound customer service representative in Rochester, NY is $16.35, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $18.03 per hour, depending on experience, location, and employer.

What is the difference between Contract Remote Inbound Customer Service Representative vs Contract Remote Outbound Customer Service Representative?

AspectContract Remote Inbound Customer Service RepresentativeContract Remote Outbound Customer Service Representative
Primary RoleHandles incoming customer inquiries, provides support, and resolves issuesContacts customers proactively, promotes products/services, and follows up on leads
Work EnvironmentRemote, customer support centers or home officesRemote, sales-focused call centers or home offices
Required SkillsExcellent communication, problem-solving, patiencePersuasive communication, sales skills, resilience
Common CertificationsCustomer service certifications, communication skills trainingSales training, customer engagement certifications

While both roles are remote and customer-focused, Contract Remote Inbound Customer Service Representatives primarily handle incoming support calls, whereas Contract Remote Outbound Customer Service Representatives proactively reach out to customers for sales or follow-up. The key differences lie in their responsibilities and skill sets, though both require strong communication abilities and remote work experience.

What are the most commonly searched types of Remote Inbound Customer Service Representative jobs in Rochester, NY? The most popular types of Remote Inbound Customer Service Representative jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Contract Remote Inbound Customer Service Representative jobs? Cities near Rochester, NY with the most Contract Remote Inbound Customer Service Representative job openings:

Principal, Contracts

L3HHCM20

Rochester, NY โ€ข On-site, Remote

$87K - $117K/yr

Full-time

Medical, Retirement, PTO

Posted 11 days ago


Job description

Job Title: Principal, Contracts

Job Code: 41633

Location: Nashville, TN or Melbourne, FL or Rochester, NY or Clifton, NJ or Greenville, TX or Salt Lake City, UT or Herndon, VA or Carlsbad, CA or San Diego, CA or Londonderry, NH or Tulsa, OKย 

Schedule: 9/80-(Every other Friday off!)

L3Harris is seeking a Principal, Contracts to serve as a senior contracts leader and subject matter expert in commercial and international Contracting, with a strong emphasis on International Direct Commercial Sales (DCS). This role is responsible for managing a complex portfolio of high-value pursuits, contracts, and international business activities across multiple customers and geographic regions.

The Principal, Contracts will provide strategic business, contractual, and risk mitigation guidance across the full contract lifecycle for DCS, international commercial contracts. This individual will lead cross-functional teams in the pursuit, negotiation, award, and administration of major contracts while ensuring compliance with applicable acquisition, export control, and international commercial regulations.

This role requires a strong leader who can influence across functions, represent the company in discussions with senior customer representatives and internal executives, and support in-country pursuits through frequent, and at times short-notice, international travel.

Job Description:

  • Serve as a subject matter expert in all aspects of international contracting, primarily Direct Commercial Sales (DCS).
  • Manage a large volume of complex, high-dollar pursuits and contracts spanning multiple customers and international regions.
  • ย Provide business, contractual, and risk mitigation leadership for DCS and international contracts.
  • Lead cross-functional proposal and negotiation teams in the pursuit of major contracts.
  • Develop and support business pursuit strategies, including bid/no-bid recommendations, deal structuring, and risk assessments.
  • Review and approve the contractual, financial, and business aspects of proposals, contracts, agreements, and operational initiatives.
  • Analyze proposed business terms, pricing positions, costs, risks, and opportunities during cost and price reviews.
  • Support proposal development activities, including estimating, pricing, and required contract documentation.
  • Draft, negotiate, review, and approve a wide variety of agreements, including Teaming Agreements, Non-Disclosure Agreements, Licensing Agreements, and other businessย  and legal documents.
  • Partner with Legal to provide contracts guidance related to intellectual property, disputes, claims, protests, and other legal or regulatory matters.
  • Coordinate with Trade Compliance and Export/Import teams to ensure adherence to ITAR, EAR, and other applicable regulations.
  • Provide commercial and contractual guidance to international subsidiaries and business partners in support of global pursuits.
  • Partner with technical, program, finance, export control, engineering, and sales teams from early capture and product development stages through contract execution and administration.
  • Support and help execute strategies that improve programmatic and financial outcomes during contract administration.
  • ย Represent the company in exchanges with senior customer leaders and regularly brief business leadership on contractual strategy, risk, and status.
  • Travel internationally an estimated 30% to support customer engagement, negotiations, and in-country pursuits, including time-sensitive travel in support of active negotiations and customer commitments.

Required Qualifications

  • Bachelor's Degree and a minimum of 12 years of prior relevant experience. Graduate Degree and a minimum of 10 years of prior related experience. In lieu of a degree, minimum of 16 years of prior related experience
  • Minimum of 10 years of relevant experience in negotiating, drafting, and administering complex international contracts.
  • Must be able to obtain and maintain a passport and satisfy international travel requirements.

Preferred Qualifications

  • Fluency in one or more languages in addition to English, with Arabic strongly preferred.
  • Master of Business Administration (MBA) or other advanced degree.
  • Experience supporting international subsidiaries or global business operations.
  • Familiarity with U.S. Government contracting and Foreign Military Sales (FMS).
  • Comfort in, familiarity with, and understanding of a multitude of different worldwide cultures and customs.
  • Demonstrated experience in Direct Commercial Sales (DCS) and international contracting, including a proven record of negotiating and closing high-value international agreements.
  • Familiarity with international commercial principles, including INCOTERMS.
  • Working knowledge of export control regulations, including ITAR and EAR.
  • Familiarity with common Trade Finance and banking concepts including bonds, guarantees, letters of credit, foreign exchange (FX), and similar.
  • Demonstrated ability to travel to and interact with stakeholders and customers in diverse geographic regions and cultures, including on short notice when business needs require.
  • Proven success working directly with senior-level customer stakeholders and internal executives.
  • Excellent written, verbal, negotiation, and interpersonal communication skills.
  • Demonstrated ability to work independently, take ownership of outcomes, and lead within a cross-functional team environment, with a record of sustained follow-through on long-duration pursuits.
  • Strong business and financial acumen, including deal structuring, pricing strategy, and risk-based decision-making in support of major international pursuits.

In compliance with pay transparency requirements, the salary range for this role in California, Massachusetts, New Jersey, Washington, and the Greater D.C. area, Denver, or NYC areas is $133kย  - $247k. The salary range for this role in Colorado state, Hawaii, Illinois, Maine, Maryland, Minnesota, New York state, Cleveland Ohio, Vermont and Virginia is $115,500 - $245,500. This is not a guarantee of compensationย or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. L3Harris also offers a variety of benefits, including health and disability insurance, 401(k) match, flexible spending accounts, EAP, education assistance, parental leave, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements.

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