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Contract Remote Inbound Customer Service Representative Jobs in Madison, WI

Afni

Remote Customer Service Representative

Fitchburg, WI · Remote

$14.50 - $15/hr

You will deliver world-class customer service to inbound callers as well as utilize product ... What You Need to Thrive in Our Remote Environment: * Cable or Fiber Internet Service only (no dial ...

Afni, Inc.

Remote Customer Service Representative

Madison, WI · On-site +1

$16.25 - $22/hr

You will deliver world-class customer service to inbound callers as well as utilize product ... What You Need to Thrive in Our Remote Environment: * Cable or Fiber Internet Service only (no dial ...

Afni

Remote Customer Service Representative

Waunakee, WI · Remote

$14.50 - $15/hr

You will deliver world-class customer service to inbound callers as well as utilize product ... What You Need to Thrive in Our Remote Environment: * Cable or Fiber Internet Service only (no dial ...

Afni

Remote Customer Service Representative

Middleton, WI · Remote

$14.50 - $15/hr

You will deliver world-class customer service to inbound callers as well as utilize product ... What You Need to Thrive in Our Remote Environment: * Cable or Fiber Internet Service only (no dial ...

Afni

Remote Customer Service Representative

Stoughton, WI · Remote

$14.50 - $15/hr

You will deliver world-class customer service to inbound callers as well as utilize product ... What You Need to Thrive in Our Remote Environment: * Cable or Fiber Internet Service only (no dial ...

Afni

Remote Customer Service Representative

Verona, WI · Remote

$14.50 - $15/hr

You will deliver world-class customer service to inbound callers as well as utilize product ... What You Need to Thrive in Our Remote Environment: * Cable or Fiber Internet Service only (no dial ...

Afni

Remote Customer Service Representative

Madison, WI · Remote

$14.50 - $15/hr

You will deliver world-class customer service to inbound callers as well as utilize product ... What You Need to Thrive in Our Remote Environment: * Cable or Fiber Internet Service only (no dial ...

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Contract Remote Inbound Customer Service Representative information

See Madison, WI salary details

$10

$16

$26

How much do contract remote inbound customer service representative jobs pay per hour?

As of May 28, 2026, the average hourly pay for contract remote inbound customer service representative in Madison, WI is $16.69, according to ZipRecruiter salary data. Most workers in this role earn between $14.52 and $18.41 per hour, depending on experience, location, and employer.

What is the difference between Contract Remote Inbound Customer Service Representative vs Contract Remote Outbound Customer Service Representative?

AspectContract Remote Inbound Customer Service RepresentativeContract Remote Outbound Customer Service Representative
Primary RoleHandles incoming customer inquiries, provides support, and resolves issuesContacts customers proactively, promotes products/services, and follows up on leads
Work EnvironmentRemote, customer support centers or home officesRemote, sales-focused call centers or home offices
Required SkillsExcellent communication, problem-solving, patiencePersuasive communication, sales skills, resilience
Common CertificationsCustomer service certifications, communication skills trainingSales training, customer engagement certifications

While both roles are remote and customer-focused, Contract Remote Inbound Customer Service Representatives primarily handle incoming support calls, whereas Contract Remote Outbound Customer Service Representatives proactively reach out to customers for sales or follow-up. The key differences lie in their responsibilities and skill sets, though both require strong communication abilities and remote work experience.

What are the most commonly searched types of Remote Inbound Customer Service Representative jobs in Madison, WI? The most popular types of Remote Inbound Customer Service Representative jobs in Madison, WI are:
What cities near Madison, WI are hiring for Contract Remote Inbound Customer Service Representative jobs? Cities near Madison, WI with the most Contract Remote Inbound Customer Service Representative job openings:
Contract Remote Inbound Customer Service Representative jobs near you
Remote Customer Service Representative

Remote Customer Service Representative

Afni

Fitchburg, WI • Remote

$14.50 - $15/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Afni rating

6.8

Company rating: 6.8 out of 10

Based on 36 frontline employees who took The Breakroom Quiz

20th of 71 rated call and contact centers

Job description

Career paths start between $14.50 and $15/hr plus bonus. 

To qualify for this position, you must live in Wisconsin.


Why start building your career at Afni?


We believe in you and invest in your success! From the very beginning, our coaches and trainers work with you to achieve the goals you set. We’ve been in business since 1936, so you can be sure the career you start today will still be here tomorrow.


What do we offer?


A training program and leadership team that believes in you. After training, we offer paid personal time off, paid sick time, health/vision/dental benefits, 401k with matching contributions, and a tuition reimbursement program.


What can you expect from your work at Afni?

This position is for wireless customer service, so you will be handling mainly inbound calls from people looking for assistance with their wireless accounts. You can also expect stability, encouragement, a cooperative environment where you can learn, grow, and advance.

What do we expect from you as part of this team?


You will deliver world-class customer service to inbound callers as well as utilize product knowledge to troubleshoot and solve customer concerns with both empathy and efficiency. Those calls will require processing of orders, updating accounts, updating records, effective multitasking, and strong attention to detail.


How can you join the Afnimazing team?


You can apply online here!

Key Qualifications

  • Exceptional communication and active listening skills, with the ability to build rapport and handle difficult situations professionally; navigating multiple systems and maintaining a positive attitude under pressure; quick-thinking problem solver; and self-motivated with a strong work ethic and effective time management in a home office setting.
  • Customer service experience: Minimum 1 year in a customer service or sales role, with a minimum of 6 months in a call center virtual setting.
  • Available for 12 weeks of paid training, with consistent 8-hour shifts scheduled between Sunday and Saturday, 07:00AM – 01:00AM CST.
  • Available to work 8-hour shifts any day of the week, including weekends and holidays, between 07:00AM – 01:00AM CST.
  • Must pass a background screening, be at least 18 years old, have a GED or High School Diploma, and be legally permitted to work in the United States.

What You Need to Thrive in Our Remote Environment:

  • Cable or Fiber Internet Service only (no dial-up, DSL, satellite or cellular)
  • 25Mbps Download/10Mbps Upload
  • Ping Rate – Less than 100 ms
  • A private workspace with desk/chair where surrounding noise (children, pets, people, electronics, etc.) cannot be heard or present during working hours.
  • Ability to be on webcam during working hours

What Afni employees say

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