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Contract Remote Inbound Customer Service Representative Jobs in Utah

Veteran Jobs - 2023 Mar 01 - Veterans Resources

$17/hr

Austin, Jacksonville, Laredo As a Customer Service / Tech Support Rep - Tech Products working f ... inbound customer support using a call flow guide Resolve technical issues related to hardware ...

Veteran Jobs - 2023 Mar 01 - Veterans Resources

$15.25 - $20.75/hr

This role is remote, with the following locations excluded: OCONUS, Arizona, California, Colorado ... Day in the Life Making outbound and inbound service calls from existing members Addressing ...

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Contract Remote Inbound Customer Service Representative information

How much does Amazon pay for remote customer service?

Amazon's remote inbound customer service representatives typically earn between $15 and $20 per hour, depending on experience and location. The role often requires strong communication skills and familiarity with customer service tools, with some positions offering additional benefits or incentives.

How to make 2000 a week working from home?

A Contract Remote Inbound Customer Service Representative can potentially earn $2,000 weekly by working full-time hours, often 40 hours per week, and handling high call volumes or specialized accounts. Increasing earnings may involve gaining relevant skills, certifications, or experience to qualify for higher-paying roles or bonuses, and utilizing productivity tools to maximize efficiency.

Which company is 100% remote?

Many companies hiring Contract Remote Inbound Customer Service Representatives operate fully remotely, including large corporations and customer service providers. These companies typically offer remote work environments, flexible schedules, and require skills in communication and problem-solving. It's important to verify each company's remote work policy during the application process.

What is the difference between Contract Remote Inbound Customer Service Representative vs Contract Remote Outbound Customer Service Representative?

AspectContract Remote Inbound Customer Service RepresentativeContract Remote Outbound Customer Service Representative
Primary RoleHandles incoming customer inquiries, provides support, and resolves issuesContacts customers proactively, promotes products/services, and follows up on leads
Work EnvironmentRemote, customer support centers or home officesRemote, sales-focused call centers or home offices
Required SkillsExcellent communication, problem-solving, patiencePersuasive communication, sales skills, resilience
Common CertificationsCustomer service certifications, communication skills trainingSales training, customer engagement certifications

While both roles are remote and customer-focused, Contract Remote Inbound Customer Service Representatives primarily handle incoming support calls, whereas Contract Remote Outbound Customer Service Representatives proactively reach out to customers for sales or follow-up. The key differences lie in their responsibilities and skill sets, though both require strong communication abilities and remote work experience.

How to make $1000 a week remote?

A Contract Remote Inbound Customer Service Representative can earn $1000 or more weekly by working full-time hours, typically 40 hours per week, and gaining experience in customer support, communication skills, and familiarity with CRM tools. Some companies offer higher pay rates or bonuses for performance, language skills, or specialized knowledge, which can help increase weekly earnings.
What are the most commonly searched types of Remote Inbound Customer Service Representative jobs in Utah? The most popular types of Remote Inbound Customer Service Representative jobs in Utah are:
What cities in Utah are hiring for Contract Remote Inbound Customer Service Representative jobs? Cities in Utah with the most Contract Remote Inbound Customer Service Representative job openings:
Contract Remote Inbound Customer Service Representative jobs near you

Customer Service Representative

Continental Machines

Salt Lake City, UT • On-site, Remote

$23/hr

Other

Medical, Dental, Vision, Life, Retirement

Posted 13 days ago

Job description

The Customer Service Representative will be responsible for answering phone calls, replying to emails, to answer questions, solve problems, quote, enter orders, sourcing, leveraging pricing with vendors and promoting our organization's products and services. They will also research and resolve complaints to ensure customer retention and satisfaction. Working collaboratively with their colleagues has a focus on building strong customer relationships and their profitability to drive both the customer’s and the company’s success. This role supports the Pacific Time Zone and works an 8am to 5pm PST schedule.
DUTIES AND RESPONSIBILITIES:

  • Handles customer and sales interactions via phone, email and tickets within the Customer Care Box
  • Log into phone system (Office @ Hand) and use appropriate codes for activities
  • Process requests for quotations, order entry and product questions from customers; as needed provides on-demand expediting
  • Ensure accurate order entry and timely feedback to customer inquiries
  • Drives profit margin and the customer success
  • Brings in internal and external partners and leverages their expertise; as well as the tools and resources needed
  • Active and contributing member of the Customer Service Team Huddle and active participant in ongoing customer service training
  • Serve as a role model for peer group and new hires
  • Monitor and review performance to operational metrics, order processing and service level reporting
  • Source equal or alternative products as needed
  • Establish vendor relationships
  • Handle a fast pace, complex and demanding requests to meet customer deadlines
  • Suggest cost reduction opportunities or efficiency gains in all aspects of Customer Service transactions and activities; reporting pricing inaccuracies
  • Responsible for researching and resolving complaints, product inquiries or ordering to ensure customer retention and satisfaction
  • Other duties as assigned
  • Reports to the Customer Service Manager
SKILLS AND EXPERIENCE REQUIRED:
  • 3+ years’ customer service experience in Industrial Supplies or related field highly preferred
  • Industry knowledge desired but not required
  • Excellent listening skills and the ability to empathize with customers
  • Thorough, organized and systematic in approach to work
  • Effectively manage work hours and demonstrate strong organizational skills
  • Strong verbal and written communication skills
  • Skilled at establishing and maintaining effective working relationships
  • Ability to manage self in a fast-paced business environment
  • Moderate to advanced skills in technology
  • Possess a “roll up your sleeves” approach to daily tasks
  • Proven ability to use operating systems and other third-party software to service customer needs effectively; including Microsoft Office (Word, Outlook, Excel, Teams) and Prophet21 (ERP)
  • Professional maturity, integrity and a positive attitude
  • Strong ability to work well under pressure
  • Passionate, Adaptable, Customer Focused and Teamwork oriented
  • Strong sense of urgency and accountability
PHYSICAL/MENTAL REQUIREMENTS:
  • Requires prolonged sitting, sometimes standing, bending and walking
  • Moderate to heavy use of hands in grasping, repetitive hand movement and finger coordination in keeping records and using a keyboard
  • Speech and hearing to communicate effectively in group settings, one-on-one, and by telephone
  • High level of concentration, confidentiality and organization
  • Ability to multi-task
REMOTE/HYBRID WORK REQUIREMENTS: In order to work remotely the Employee Must:
  • Reside in the United States or Canada.
  • Have access to high-speed reliable internet (with a minimum of 50 mbps for download speed and 50 mbps for upload speed).
  • Have a quiet, dedicated workspace free from distraction.
EMPLOYMENT OPPORTUNITY INCLUDES:
  • Competitive benefits, including: medical, dental, vision, life, STD & LTD insurance options, FSA, 401(k) and Profit Sharing
  • Target compensation is $23 / hour
  • Career Growth

DGI Supply is an Equal Opportunity Employer. Candidates are subject to post-offer background checks and a drug screen.
Work Location & Eligibility
This position is remote; however, eligible candidates must reside within approximately one hour of a DoALL location in one of the following states: Illinois (IL), Wisconsin (WI), Texas (TX), Louisiana (LA), Ohio (OH), Pennsylvania (PA), South Carolina (SC), Iowa (IA), Arkansas (AR), or Utah (UT). This proximity requirement supports occasional in-person meetings, team collaboration, or site visits as needed.
#LI-Remote
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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