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Contract Remote Inbound Customer Service Representative Jobs in Iowa

Liveops

Remote Customer Service Agent

Council Bluffs, IA · Remote

$14.50 - $19.25/hr

Handle inbound and/or outbound customer service calls. * Assess customer needs and resolve ... Comfortable working independently under contract. * Patience, professionalism, and strong problem ...

Liveops

Remote Customer Service Agent

Davenport, IA · Remote

$14.75 - $19.75/hr

Handle inbound and/or outbound customer service calls. * Assess customer needs and resolve ... Comfortable working independently under contract. * Patience, professionalism, and strong problem ...

Liveops

Remote Customer Service Agent

Waterloo, IA · Remote

$15.25 - $20.50/hr

Handle inbound and/or outbound customer service calls. * Assess customer needs and resolve ... Comfortable working independently under contract. * Patience, professionalism, and strong problem ...

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Contract Remote Inbound Customer Service Representative information

What is the difference between Contract Remote Inbound Customer Service Representative vs Contract Remote Outbound Customer Service Representative?

AspectContract Remote Inbound Customer Service RepresentativeContract Remote Outbound Customer Service Representative
Primary RoleHandles incoming customer inquiries, provides support, and resolves issuesContacts customers proactively, promotes products/services, and follows up on leads
Work EnvironmentRemote, customer support centers or home officesRemote, sales-focused call centers or home offices
Required SkillsExcellent communication, problem-solving, patiencePersuasive communication, sales skills, resilience
Common CertificationsCustomer service certifications, communication skills trainingSales training, customer engagement certifications

While both roles are remote and customer-focused, Contract Remote Inbound Customer Service Representatives primarily handle incoming support calls, whereas Contract Remote Outbound Customer Service Representatives proactively reach out to customers for sales or follow-up. The key differences lie in their responsibilities and skill sets, though both require strong communication abilities and remote work experience.

What are the most commonly searched types of Remote Inbound Customer Service Representative jobs in Iowa? The most popular types of Remote Inbound Customer Service Representative jobs in Iowa are:
What cities in Iowa are hiring for Contract Remote Inbound Customer Service Representative jobs? Cities in Iowa with the most Contract Remote Inbound Customer Service Representative job openings:
Contract Remote Inbound Customer Service Representative jobs near you

Customer Service Representative

Holt Plumbing Heating Cooling & Electrical

Des Moines, IA • On-site, Remote

$21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 29 days ago

Job description

Overview

 At Holt, we believe great work starts with great people. We know our success is powered by the people behind the tools. We focus on creating a culture built on teamwork, trust and pride in a job well done. We work hard and have fun doing it. If you're looking for more than just a job punching a clock and want to be part of a team delivering top notch comfort to our customers Holt is looking for motivated, positive team players to join our team!

What you'll do:

A hybrid-remote work schedule is available after the training period is complete.

What You Will Do:

  • Handle inbound and outbound customer calls in a professional and courteous manner.
  • Respond to customer inquiries, resolve issues, and provide information about our services.
  • Call existing customers to inform of promotions
  • Schedule service appointments.
  • Maintain accurate customer records and update information in our database.
  • Follow up with customers to ensure their satisfaction with our services.

What You Will Bring:

  • High school diploma or equivalent
  • Previous customer service experience, preferably in a home services or related industry.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • Honesty, integrity, and a positive attitude
  • Proficiency in using computer systems and software applications.
  • Ability to work independently and as part of a team.

Physical Requirements:

  • Prolonged periods of sitting

Benefits:

  • Health Coverage: Employer-paid medical, dental, and vision plan options
  • Insurance: Life, AD&D, and long-term disability included; optional short-term and gap coverage
  • Savings Accounts: FSA and HSA contribution options
  • Retirement: 401(k) available upon hire with employer match; Traditional and Roth options

Time Off & Perks:

  • Paid time off and holidays
  • Paid parental leave

Growth and Training Opportunities:

  • Tuition Reimbursement
  • On-going training and development

Requirements:

  • Valid Driver's License (required)
  • To be considered for employment, all candidates must successfully complete our screening process, which includes assessments, interviews, background checks, and drug screens.

Holt is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

Posted Min Pay RateUSD $18.00/Hr.Posted Max Pay RateUSD $21.00/Hr.Employment Type: FULL_TIME

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