Client Services Manager โ Meals on Wheels
Rockingham County, NH | Full-Time | Nonprofit Mission-Driven Role
Help seniors remain independent in their homes while ensuring critical services run smoothly behind the scenes.
Our Meals on Wheels program delivers more than mealsโwe deliver independence, safety, and connection to older adults throughout our community. We are seeking a Client Services Manager who enjoys working with data, improving systems, and ensuring that the services our clients receive are accurate, compliant, and well managed. This role is ideal for someone who combines analytical thinking, attention to detail, and a commitment to mission-driven work.
What Youโll Do
The Client Services Manager ensures that clients are properly enrolled in programs, services are correctly documented, and billing and reporting systems are accurate and audit-ready.
You will also help the organization understand how programs are performing through regular reporting and analysis.
Program Operations
- Supervise client intake and redetermination processes to ensure eligibility is properly documented.
- Oversee coding of clients within agency systems.
- Ensure client information across systems is accurate, complete, and up to date.
Data & Reporting
- Perform โBlue Sheetโ reconciliation of planned vs. actual service units in ServTracker.
- Track and report program activities across services, including meal programs and transportation.
- Prepare client and service unit data for state reporting and billing to DHHS.
- Produce regular reports on meal site performance, contract status, and other operational metrics.
Compliance & Systems Integrity
- Maintain documentation processes and paper trails to support clean audits and strong compliance practices.
- Monitor internal systems to ensure accurate classification of services and eligibility.
- Identify opportunities to improve workflows and data accuracy.
Team Leadership
- Supervise two direct reports responsible for intake and client data entry.
- Provide coaching, support, and process improvement
What Weโre Looking For
Experience
- 5+ years of professional experience.
- Background inย nonprofit services, food service programs, healthcare, or elder servicesย strongly preferred.
- Experience withย Meals on Wheels programsย or similar human services programs is a plus.
Skills
- Strongย analytical and problem-solving ability.
- Excellentย attention to detail and data accuracy.
- Ability toย manage multiple projects and deadlines simultaneously.
- Collaborative team player who enjoys improving systems and processes.
- Strong proficiency withย Microsoft Office, especiallyย Excel.
Personal Qualities
- High integrity and commitment to accountability.
- Curiosity andย love of learning.
- Interest in working in aย mission-driven organization serving older adults.
Why Work With Us
- Make aย direct impact on the lives of older adults in your community
- Work in aย mission-focused nonprofit environment
- Opportunity to shape systems and processes that support critical services
- Collaborative, supportive team culture
Meals on Wheels is an equal opportunity employer committed to building a diverse and inclusive workplace.
If you're someone who enjoysย combining data, operations, and mission-driven work, we encourage you to apply.
Company Description
Meals on Wheels of Rockingham County is dedicated to providing nutritious meals and beneficial support services to older and disabled residents of Rockingham County, who need assistance to help preserve long-term health, well-being, and independence.