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Contract Monitoring Jobs in Ohio (NOW HIRING)

BTAS

Senior Program Management Support

Dayton, OH

$109K - $110K/yr

Provide technical leadership for project planning, contract initiation, contract monitoring, and contract execution. * Work with the project Program Manager and team members to allocate contractual ...

Trew LLC

Contract Manager

West Chester, OH · On-site

$84K - $112K/yr

Monitor contract expiration and renewal dates and proactively initiate renewal or termination processes in advance of deadlines. Ensure executed contracts are properly filed, indexed, and accessible ...

TREW LLC

Contract Manager

West Chester, OH

$84K - $112K/yr

Monitor contract expiration and renewal dates and proactively initiate renewal or termination processes in advance of deadlines. Ensure executed contracts are properly filed, indexed, and accessible ...

Sherwin-Williams

Contract Governance Analyst

Cleveland, OH · On-site

$74K - $94K/yr

The Contract Governance Analyst is responsible for governance and compliance of the Contract ... This role is tasked with facilitating change management, monitoring the system to ensure documents ...

DFM Solutions, LLC

Assistant Contracts Manager

Cleveland, OH · On-site

$86K - $115K/yr

Monitor contract performance and identify opportunities to improve service quality and operational efficiency. * Assist in preparing reports, contract documentation, and customer performance metrics.

DFM Solutions

Assistant Contracts Manager

Cleveland, OH · On-site

$86K - $115K/yr

Monitor contract performance and identify opportunities to improve service quality and operational efficiency. * Assist in preparing reports, contract documentation, and customer performance metrics.

Vertiv Co

ERS Contract Administrator

Westerville, OH · On-site

Monitor the contract approval process, ensuring timely and consistent results that align with sales revenue goals. * Undertake additional tasks and projects as necessary, supporting the goals of the ...

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All JobsContract Monitoring JobsContract Monitoring Jobs in Ohio

Contract Monitoring information

See Ohio salary details

$39K

$100.8K

$132.1K

How much do contract monitoring jobs pay per year?

As of Aug 31, 2026, the average yearly pay for contract monitoring in Ohio is $100,806.00, according to ZipRecruiter salary data. Most workers in this role earn between $84,600.00 and $113,100.00 per year, depending on experience, location, and employer.

What is contract monitoring?

Contract monitoring is the process of overseeing and evaluating the performance of a contract to ensure that all parties meet their obligations and that the terms and conditions are being followed. This involves tracking deliverables, timelines, budgets, and compliance with legal and regulatory requirements. Effective contract monitoring helps to identify issues early, manage risks, and ensure that the goals of the contract are achieved. It is a critical function in both public and private sector organizations to maximize value and minimize disputes.

What are the key skills and qualifications needed to thrive as a contract monitoring specialist?

To thrive as a Contract Monitoring Specialist, you need a strong understanding of contract law, compliance standards, and analytical skills, typically supported by a degree in business, law, or a related field. Familiarity with contract management software, document tracking systems, and sometimes relevant certifications like Certified Professional Contracts Manager (CPCM) is highly beneficial. Attention to detail, effective communication, and problem-solving abilities help ensure successful oversight and resolution of contract issues. These skills are crucial for ensuring contractual obligations are met, minimizing risk, and maintaining productive relationships between parties.

What are the most common challenges faced in a contract monitoring role and how can they be managed?

One of the main challenges in Contract Monitoring is ensuring all parties consistently adhere to contractual terms, especially when dealing with multiple vendors or complex agreements. This often requires careful attention to detail and strong communication skills to quickly resolve discrepancies or misunderstandings. Additionally, keeping up with regulatory changes and maintaining thorough documentation can be demanding, but utilizing contract management software and establishing clear reporting procedures can help streamline these tasks. Collaboration with legal, procurement, and project management teams is essential to proactively address potential issues and support successful contract outcomes.

What is the difference between Contract Monitoring vs Contract Administration?

AspectContract MonitoringContract Administration
Primary FocusOverseeing contract performance and complianceManaging contract documentation and processes
Skills & CertificationsContract management, compliance, communicationDocumentation, negotiation, organizational skills
Work EnvironmentProject sites, client offices, compliance departmentsOffice settings, legal or procurement departments
Industry UsageConstruction, government, corporate sectorsLegal, procurement, government agencies

Contract Monitoring primarily focuses on tracking contract performance and ensuring compliance, while Contract Administration involves managing the contractual documentation and processes. Both roles are essential in contract management but serve different functions within the contract lifecycle.

What are the most commonly searched types of Monitoring jobs in Ohio?

The most popular types of Monitoring jobs in Ohio are:

What cities in Ohio are hiring for Contract Monitoring jobs?

Cities in Ohio with the most Contract Monitoring job openings:

Contract Monitoring jobs near you
Infographic showing various Contract Monitoring job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 87% Full Time, 8% Part Time, and 4% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $100,806 per year, or $48.5 per hour.

Customer Service Manager/CRM Contract Manager

Ohio Department of Taxation

Cleveland, OH • On-site

Full-time

Posted 3 days ago

New

Job description

You are required to submit your resume as an attachment with your online employment application.

What You'll Do:

Responsibilities of the Customer Service Manager/CRM Contract Manager position include but are not limited to:

  • Manages the daily operations of the Customer Service Center ensuring efficient, professional and consistent customer service.

  • Supervises Customer Service Center staff.  Plans, directs, and manages work assignments and work progress. Provides direction, evaluates staff, identifies staff training needs, coaches and trains staff.

  • Develops and maintains Customer Service Center procedures and processes to improve customer service, productivity, response times and overall effectiveness.

  • Ensures customer service provided complies with Ohio Lottery Commission Customer Service Standards.

  • Monitors Customer Service Center performance and operational metrics, identifying trends, service issues and opportunities for improvement.

  • Serves as the agency Customer Relationship Management system (CRM) subject matter expert.

  • Analyzes and evaluates CRM functionality and business processes and recommends improvements to enhance customer service, employee efficiency, reporting and system utilization.

  • Participates in strategic planning and process improvement initiatives involving the Customer Service Center and CRM.

  • Serves as CRM System Contract Manager.

    • Manages the CRM system contract. 

    • Enforces all components of contract.

    • Develops contract monitoring plans.

    • Establishes vendor performance measures and requirements.  Ensures vendor is meeting service level agreements.  Holds vendor accountable and ensures vendor performs according to expectations.  Ensures compliance with contractual requirements and deliverables.  Monitors vendor performance and contractual obligations including service levels, system availability, issue resolution, project milestones and deliverables.

    • Demonstrates deep understanding of and remains up-to-date with contract.

  • Serves as primary agency liaison to CRM system vendor for entire agency.  Coordinates the identification, documentation and resolution of vendor and CRM-related issues and escalates critical issues to senior leadership and vendor representatives when necessary.  Coordinates communications with vendor.  Facilitates ongoing business needs with vendor.  Collaborates with vendor and agency stakeholders to coordinate CRM system enhancements, upgrades, configuration changes and implementation of new functionality. Participates in user acceptance testing.

  • Serves as CRM liaison to agency users, Regional Sales Offices and other Ohio Lottery Offices.  Ensures proper CRM implementation and usage by users.  Facilitates communications between CRM vendor, Customer Service Center, IT staff and other Ohio Lottery Offices to ensure system functionally aligns with operational needs.  Answers questions and resolves issues.  Trains users.

  • Performs other duties and works on special projects as directed.

Official State of Ohio Classification:  Program Administrator 3 (63124)

5 years training or 5 years experience in business administration, management or public administration. 
-Or completion of undergraduate core program in business administration, management or public administration; 36 months training or 36 months experience in supervisory, administrative &/or managerial position. 
-Or completion of undergraduate core program for academic field of study commensurate with program area to be assigned per approved Position Description on File; 36 months training or 36 months experience in supervisory, administrative, managerial &/or staff position involving planning, research &/or policy/procedure development. 
-Or 1 year experience as Program Administrator 2, 63123. 
-Or equivalent of Minimum Class Qualifications For Employment noted above. 
Job Skills: Program Management, Computer Literacy, Customer Service, Management, Customer Focus, Leading Others, Responsiveness

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