Position IT Support Specialist
DescriptionRole and Responsibilities
Provide user support and customer service on company-supported computer applications and platforms. Troubleshoot problems and advise on the appropriate action.
Tasks and Responsibilities
- Monitor and respond quickly and effectively to requests received through the IT helpdesk
- Respond to customer queries by phone and email
- Create step-by-step training material with screenshots for clients
- Provide technical assistance and support for incoming concerns and issues related to systems, software and hardware
- Document internal procedures
- Maintain daily performance of computer systems
- Ask educated questions and listen to customers to determine root cause of issues
- Work through the problem-solving process with customers, empowering them to do the same in the future
- Run diagnostic problems to resolve problems
- Clean up computers
- Train incoming staff on company equipment
- Report significant and recurring issues to the tier-2 support team
- Resolve technical problems with Local Area Networks (LA), Wide Area Networks (WAN), and other systems
- Collect feedback to determine patterns and issues such that they can be resolved or FAQs can be provided to customer to ease in troubleshooting
Position Requirements - Education in computer science, information technology, or similar.
- A+ Certification, Security, and or networking certification preferrred.
- Knowledge of computer operating systems, hardware and software.
- Analytical thinking skills. knowledge of engineering science and technology.
- Proficiency in IT helpdesk software
- 3-5 years of experience as an IT support specialist.
- Exceptional ability to provide technical support and resolve queries.
- Ability to determine IT needs and train end-users.
Location ES Management - Corporate
Full-Time/Part-Time Full-Time
Shift Days
Exempt/Non-Exempt Exempt
Pay scale starting at$25
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
This position is currently accepting applications.